Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the company’s cutting-edge customer service strategies and forward-looking vision. 00:24 Enhancing customer service through technology 02:58 Proactive problem solving with AI 05:10 My Verizon app features and impact 08:31 Verizon's My Access rewards focus 09:55 Verizon's multi-tiered loyalty strategy 10:29 Long-term customer service goals 11:27 Episode wrap-up Tags: telecom, telecommunications,...
Jun 30, 2025•12 min•Season 1Ep. 250
Analysts Don Kellogg and Roger Entner are joined by Peter Adderton, Founder and CEO of MobileX, to discuss the AI-facilitated, customer-centric approach to MVNO service. 00:29 MobileX overview 03:30 Breakage and overage vs. churn 05:20 Mobile data usage trends 09:45 Consumers are prioritizing value 11:29 The future of MobileX 14:03 The customer-centric approach 15:55 Consumers are network agnostic 16:36 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phon...
Jun 23, 2025•17 min•Season 1Ep. 249
Analysts Don Kellogg and Roger Entner are joined by Iyad Tarazi, CEO of Federated Wireless, to discuss the current landscape and future prospects of CBRS spectrum in the wireless industry. 00:25 A career in wireless 01:21 Federated Wireless profile 02:27 The current state of CBRS 06:22 Impact on private wireless 08:32 Competition in the space 11:24 Military impact and the future of CBRS 14:38 Spectrum allocation scenarios 18:29 The spectrum sharing business model 20:12 Episode wrap-up Tags: tele...
Jun 16, 2025•21 min•Season 1Ep. 248
Analysts Don Kellogg and Roger Entner discuss policy changes to BEAD and spectrum policy, as well as the launch of Recon's new Spanish-language consumer insights service. 00:24 BEAD to become technology agnostic 02:38 Spectrum pipeline changes 04:47 Recon Analytics launches unique Spanish-language product 09:35 Demographic insights for carriers 12:26 Challenges in analytics expansion & episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg...
Jun 09, 2025•15 min•Season 1Ep. 247
Analysts Don Kellogg and Roger Entner discuss insights gleaned from the most recent round of investor conferences hosted by the leaders in telecom. 00:25 AT&T COO speaks about guarantees 01:40 AT&T's slow path to 5G 04:19 AT&T Business segment seeing improvement 05:24 Verizon CRO talks cable 06:07 FWA & cable 09:07 Sampath on churn and overall strategy 12:10 Prepaid is an industry bright spot 14:21 Verizon's convergence numbers 14:54 Episode wrap-up Tags: telecom, telecommunicati...
Jun 02, 2025•15 min•Season 1Ep. 246
Analysts Don Kellogg and Roger Entner are joined by Jim Patterson, CEO of CellSite Solutions, to discuss the company's current infrastructure support business as well as recent prominent mergers and acquisitions in the telecom industry. http://sundaybrief.com 00:26 Jim's career background 03:22 CellSite's current operations 07:39 Charter and Cox merger discussion 12:44 AT&T's Lumen acquisition discussion 16:18 Merger implications for Gigapower 17:48 Merger implications for fiber 18:55 Episod...
May 26, 2025•20 min•Season 1Ep. 245
Analysts Don Kellogg and Roger Entner discuss the new administration's spectrum policy, as well as the details behind Charter's pending purchase of Cox. 00:24 Spectrum pipeline proposal may restore FCC authority 04:08 Broadband competition should also benefit 04:56 SpaceX and Dish differ over spectrum use 06:20 Charter's purchase of Cox to shake up cable 09:10 What's in a name? 09:55 Predictions for the new entity 11:54 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpa...
May 19, 2025•12 min•Season 1Ep. 244
Analysts Don Kellogg and Roger Entner discuss the current state of the economy and what it means for wireless and the broader telecom industry. 00:24 The current economic situation for wireless 03:47 U.S. vs. European network comparison 06:12 Prepaid may benefit from a recession 10:30 Recessions mainly affect lower income earners 11:56 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, recession, MSO, MobileX, cable, Verizon...
May 12, 2025•12 min•Season 1Ep. 243
Analysts Don Kellogg and Roger Entner discuss the features and potential follies of T-Mobile's three new price plans. 00:26 T-Mobile's new plans step back from its Un-carrier ethos 04:00 The plans do have some benefits 05:12 Finances are still sound 05:53 Network comes at the expense of value 06:59 A particularly bad time to raise prices? 10:11 Free upgrades aren't exactly free 11:27 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roge...
May 05, 2025•12 min•Season 1Ep. 242
Analysts Don Kellogg and Roger Entner discuss Q1 earnings from the major players in telecom and cable, as well as when impacts from tariffs may start to appear. 00:23 Economic headwinds affect Q1 overall 03:16 Verizon Q1 overview 04:32 Free lines are affecting the numbers 06:40 Prepaid growth should not be ignored 07:34 Verizon adjusts reporting on SafeLink and insurance metrics 09:38 T-Mobile shakes up prices 10:39 AT&T Q1 overview 13:32 T-Mobile Q1 overview 15:06 Cable Q1 overview 16:59 Ta...
Apr 28, 2025•18 min•Season 1Ep. 241
Analysts Don Kellogg and Roger Entner discuss encouraging developments at Comcast that are likely to benefit internet users, along with Starlink’s evolving role in the broadband market. 00:25 Comcast announces new price plans and guarantee 05:26 Competition is driving service improvements 07:04 Contracts are unnecessary with quality products 07:37 Guarantees are now commonplace 10:41 Use cases for Starlink 13:10 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpaid, cell...
Apr 21, 2025•14 min•Season 1Ep. 240
Analysts Don Kellogg and Roger Entner discuss Verizon's new guarantees and free phone offer, as well as the latest news on tariffs and their implications for carriers, consumers, and the nation as a whole. 00:53 Verizon's new guarantees may not be enough 3:00 Slowing growth indicates recession 05:16 Tariff implications for smartphones and carriers 10:36 Average Americans are under financial pressure 13:04 Uncertainty is bad for manufacturing and investing 14:55 Nevertheless, telecom remains larg...
Apr 14, 2025•18 min•Season 1Ep. 239
Analysts Don Kellogg and Roger Entner are joined by Cory Davis, Vice President of Verizon Frontline, for a discussion on the company's ongoing commitment to public safety as well as innovative advancements on the horizon. 00:24 Verizon Frontline overview 01:44 5G network redundancy and reliability 02:59 Verizon Frontline's Crisis Response Team 03:36 Growth and innovation in the first responder market 05:18 A purpose-built network 07:19 Deployables for crises 08:53 Recent use cases and future imp...
Apr 07, 2025•13 min•Season 1Ep. 238
Analysts Don Kellogg and Roger Entner are joined by Hermann Frank, CEO of Gigs, to discuss the company's facilitation of MVNO creation for tech companies. 00:24 Gigs platform overview 02:01 How Gigs actually works 04:24 Success stories 06:12 Smoothing the process 06:58 U.S. operating profile 08:04 What MVNO size is best? 09:07 Specialty MVNO cases 09:29 Gigs named as one of the World's Most Innovative Companies 10:05 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpaid,...
Mar 31, 2025•10 min•Season 1Ep. 237
Analysts Don Kellogg and Roger Entner discuss the latest news in telecom, including the Crown Castle asset sale, spectrum changing hands, and recession indicators and predictions. 00:26 Crown Castle shifts strategy with asset sale to Zayo 02:50 What's in it for Zayo? 03:58 Elusive network economies of scale 04:59 Grain Management acquires spectrum 07:34 The role of private networks 08:29 Recession, or not? 10:57 Can anything replace device sales? 12:46 Government response to crisis is key 14:10 ...
Mar 24, 2025•14 min•Season 1Ep. 236
Analysts Don Kellogg and Roger Entner are joined by Scott Agnew, President of AT&T FirstNet, to discuss their ongoing commitment to public safety and what first responders can expect next. 00:24 FirstNet overview 03:58 Partnership with state-level public safety 05:10 How deployables work in emergencies 07:27 FirstNet's all-band approach to spectrum 08:38 What's next for FirstNet? 11:28 Public-private partnership relations 12:28 Episode wrap-up Tags: telecom, telecommunications, wireless, pre...
Mar 17, 2025•13 min•Season 1Ep. 235
Analysts Don Kellogg and Roger Entner discuss their respective disagreements on two key telecom topics: T-Priority and BEAD. 00:24 T-Priority launches for first responders in NYC 03:26 Speed floor promises 04:08 Will this be adapted for business? 06:12 Slicing vs. private networks 06:48 BEAD qualifications are changing 07:56 Connection costs are very inefficient 09:16 Starlink vs. FWA 15:12 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellog...
Mar 10, 2025•16 min•Season 1Ep. 234
Analysts Don Kellogg and Roger Entner are joined by Bill Long, Chief Product and Strategy Officer for Zayo, to discuss both the current and future states of large-scale data infrastructure. 00:25 Zayo as a major data infrastructure provider 01:47 AI's massive impact on fiber demand 04:03 Demand calculations 06:03 Will compute efficiency increase? 07:57 Video's impact on bandwidth 08:53 Pricing trends 10:15 Future data delivery trends 12:09 Episode wrap-up Tags: telecom, telecommunications, wirel...
Mar 03, 2025•13 min•Season 1Ep. 233
Analysts Don Kellogg and Roger Entner are joined by Robert Dandrea, former CMO at Tracfone, to discuss the origins of prepaid and the lessons learned that are still relevant today. 00:27 Developing prepaid from scratch 04:16 Scaling prepaid into Walmart 05:20 Robert's sudden elevation to CMO 07:12 Early learnings from prepaid operations 09:03 Keeping churn in check 11:15 Straight Talk as a customer-focused brand 15:11 The customer experience still matters 16:08 Episode wrap-up Tags: telecom, tel...
Feb 24, 2025•17 min•Season 1Ep. 232
Analysts Don Kellogg and Roger Entner are joined by Carsten Kraus, founder and CEO of Casablanca AI, to discuss the company's solution to the “eye contact problem” that plagues modern video conferencing. 00:23 Casablanca aims to solve a nagging video conferencing issue 03:00 Casablanca's origins 04:22 Technical requirements and operation 05:55 Implications for sales-oriented industries 06:26 Studies on and importance of eye contact 08:07 Competing with Nvidia 09:30 Environmental implications vs....
Feb 18, 2025•13 min•Season 1Ep. 231
Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the newly-released Consumer Connections Report and the various insights it provides. 00:24 Consumer Connection Report overview 02:06 Parental controls with Verizon Smart Family and Wi-Fi importance 06:28 Verizon Home app improves in-home control 07:20 Leveraging broadband experience into FWA 09:51 Retail is not dead! 12:04 Verizon's future focus 13:03 episode wrap-up 2024 Verizon Consumer Conne...
Feb 10, 2025•14 min•Season 1Ep. 230
Analysts Don Kellogg and Roger Entner discuss Q4 earnings from the major players in telecom and cable, as well as key personnel updates for T-Mobile and the FCC. 00:25 AT&T Q4 overview 03:06 Verizon Q4 overview 06:35 T-Mobile Q4 overview 08:04 Cable industry Q4 overview 08:53 T-Mobile to appoint Srinivasan Gopalan as COO 10:09 Telecom industry Q4 summary 10:25 FCC Chairman Carr appoints Scott Delacourt as Chief of Staff Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular...
Feb 03, 2025•11 min•Season 1Ep. 229
Analysts Don Kellogg and Roger Entner discuss current consumer perceptions surrounding big players in the telecom industry and if the perception matches reality. 00:25 Where do current carriers stand? 1:10 Switching dictates perception 02:25 Verizon vs. T-Mobile on price and network 06:33 4G vs. 5G in reality 08:25 AT&T's perception 09:06 Carrier identity goals 10:00 Cable and Mint 12:12 Cable's transition and content challenges 15:00 Episode wrap-up Tags: telecom, telecommunications, wirele...
Jan 27, 2025•16 min•Season 1Ep. 228
Analysts Don Kellogg and Roger Entner are joined by Mitch Klaassen to discuss AI's impact on data storage and how companies are planning to deal with exponential capacity demands. 00:24 What's next for Recon Analytics? 01:40 Seagate storage study overview 03:11 Businesses differ on AI storage predictions 04:08 Storage types differ by region 05:01 Regulation has a huge impact 05:38 How companies are coping with huge amounts of data 06:26 The cloud is still hard storage 07:50 Capacity woes 10:40 E...
Jan 20, 2025•12 min•Season 1Ep. 227
Analysts Don Kellogg and Roger Entner discuss the impact of AT&T's new guarantee on connectivity, support, and best deals and devices for both fiber and wireless customers. 00:25 Guarantee details 02:19 What makes AT&T's guarantee different? 04:34 Motivations behind the guarantee 05:47 Will promises match reality? 07:36 Risks of the guarantee 09:00 Planning behind the guarantee 10:05 Impact on the industry 11:35 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpa...
Jan 13, 2025•13 min•Season 1Ep. 226
Analysts Don Kellogg, Roger Entner, and Daryl Schoolar are joined by Mavenir's SVP of Cloud & AI, Brandon Larson, to discuss the recent analyst event as well as the future of networks and telecom infrastructure. 00:23 Mavenir analyst event overview 03:15 Practical AI applications 05:04 Solving customer problems 06:11 Mavenir company profile 08:45 The future of cloud and AI 11:17 Networks as critical infrastructure 13:30 Using technology to meet expectations 16:58 Episode wrap-up Tags: teleco...
Jan 06, 2025•17 min•Season 1Ep. 225
Analysts Don Kellogg and Roger Entner provide a thorough breakdown of the past year in telecom, as well as provide insights for 2025 and the new regulatory environment. 00:37 AT&T year in review 01:32 FWA vs. fiber 03:29 T-Mobile year in review 07:25 Verizon year in review 09:36 US Cellular folds 10:15 Boost stays alive 11:24 Cable industry year in review 14:24 Upcoming FCC and regulatory changes 15:32 Cable vs. telecom spectrum battles 17:20 Episode wrap-up Tags: telecom, telecommunications...
Dec 30, 2024•18 min•Season 1Ep. 224
Analysts Don Kellogg and Roger Entner are joined by Jim Gerace, former Chief Communications Officer of Verizon, to discuss the formation and legacy of the Verizon Credo, as well as how the core values it espouses have contributed to commercial success. 00:24 Verizon Credo concept 02:48 Origins of the Credo 06:39 Adoption of the Credo 09:34 Evolution of the Credo 10:44 Verizon's emphasis on the customer 14:41 Longevity of the Credo 17:23 Constructive dissent concept 19:13 Episode-wrap Tags: telec...
Dec 23, 2024•20 min•Season 1Ep. 223
Analysts Don Kellogg and Roger Entner are joined by Mint's Chief Marketing Officer Aron North to discuss the company's ascension, unique marketing strategies, and future prospects. 00:25 Aron's career with Mint 02:18 Mint's impressive growth story 07:18 Mint's scientific approach to pricing 10:25 Crafting Mint's marketing message 13:57 The Mintfomercial 15:40 T-Mobile's ownership of Mint 16:04 Mint's future and Aron's plans 17:06 An emphasis on teamwork 18:27 Episode wrap-up Tags: telecom, telec...
Dec 15, 2024•19 min•Season 1Ep. 222
Analysts Don Kellogg and Roger Entner discuss insights from the recent AT&T Analyst & Investor Day, which Roger attended. 00:24 AT&T Investor Day overview 02:14 Leadership & company turnaround 03:24 Fiber and convergence 06:04 Tech stack simplification and Open RAN 07:34 5G expansion 08:12 Copper reduction targets 08:59 Leverage reduction and capital allocation 10:31 Episode wrap-up Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger...
Dec 09, 2024•11 min•Season 1Ep. 221
