Clients are carrying a ton of stress these days, and as a group they seem more challenging than ever before. What happens when your staff has had enough and starts to push back? Can a practice survive when the staff talks trash about the people they serve? How do we stop the slide and get positivity back in the building? Let’s get into it! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Register for Practice Managers Summit: https://unchartedvet.com/uncharted-practice-manager-s...
Jan 20, 2021•59 min
What do you do when one doctor is taking all the lucrative cases and dumping all the headaches on other docs? What do you do when she has made a deal with the front desk to support this arrangement? What do you do when no one wants to cross her, and you’re just the brand new vet who got hired? Well…. We’re going to tell you! Let’s get into it. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Register for our Inventory Management Course: https://unchartedvet.com/inventory-2021/ R...
Jan 13, 2021•39 min
This week on the Uncharted Veterinary Podcast, a listener wonders if the brand new technician is completely out of touch with the realities of veterinary medicine… and what if she’s not? Dr. Andy Roark and Stephanie Goss talk hiring, interviewing, onboarding, and… yes…. What to do if the grass may actually be greener elsewhere. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Editor: Dustin Bays dustin.bays@baysbrass.com @Bays4Bays Twitter/Instagram
Jan 06, 2021•51 min
This is a classic! What do you do when change needs to happen behind the scenes and your team can’t see it? How do you keep them on board when all they hear is silence? Sometimes we can’t give our people clear updates on what is happening in our businesses, and that can be frustrating for everyone involved. This week on the Uncharted Veterinary Podcast, we break down how to approach “quiet change” and how to get your team to be patient while you work through it. Let’s get into this episode! Link...
Dec 30, 2020•53 min
2020: The Year of the Three-Legged Cat This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss 2020 and what it means for veterinary medicine going forward. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Editor: Dustin Bays www.baysbrass.com @Bays4Bays Twitter/Instagram
Dec 23, 2020•54 min
Dr. Andy Roark sits down with Dr. Cherie Buisson to talk about one of her articles on DrAndyRoark.com: 5 Little Phrases For A Happier Workplace. You can read it here: https://drandyroark.com/five-little-words-for-a-happier-workplace/ About Our Guest: Dr. Cherie Buisson is one of the first Certified Hospice and Palliative Care Veterinarians in the world. She is an international speaker and author. She spends her time in feline-only practice, hospice practice and teaching other veterinary professi...
Dec 16, 2020•33 min
Dr. Roark and Stephanie answer a question for you - straight from the mailbag! Hi, can anyone share resources or advice that I can provide for one of my newer receptionists? She is fantastic at customer service, but there will always be some clients that you can’t please. She sent me this message a little while ago: “Hey Meghan, do you have any resources you can share about how to deal with particularly rude and difficult clients? I'm doing my best but this is the second day in a row a client ha...
Dec 09, 2020•57 min
Sticking your head in the sand and pretending this winter will be like any other is a mistake. There is a chance you are going to get sick and be out. Someone on your team is almost certain to test positive (if that hasn’t happened already), and the outdoor solutions (like curbside service) may not work as well in a snow storm as they did over the summer. You don’t need a firm plan for these scenarios. There are simply too many unknown variables to plan for, but you should have at least consider...
Dec 02, 2020•49 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagreeing on what to do when a scathing review comes in on the weekend. This is a really fun episode, not just because the advice is candid and the discussion real, but because you get to see how Andy and Stephanie really work in their own team, and how they collaborate to get to the best outcome. Check it out! Links: Easy Marketing Wins Workshop: https:...
Nov 25, 2020•45 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle not one, not two, but THREE questions from the mail bag. Links: Upcoming Events: https://unchartedvet.com/upcoming-events/ Swag: https://unchartedvet.com/swag The Three questions we addressing today are: 1. I have a question about increasing office call/exam fees. (I haven't done this since opening) Do we just do it and then answer questions when asked? Do we tell clients before we do it? When is the right ti...
Nov 18, 2020•50 min
Dr. Roark and Stephanie "Ch-ch-ch-ch-changes" Goss break down how to coach your team through a changing practice in a changing world.... with as few tears as possible. Helpful Links: Team Communication Workshop (this weekend 11/14-11/15): https://unchartedvet.com/product/team-communication/ Uncharted Upcoming Events: https://unchartedvet.com/upcoming-events/ Charming the Angry Client Workshop 11/18: https://drandyroark.com/angry-clients/ Editor: Dustin Bays www.baysbrass.com @Bays4Bays Twitter/I...
Nov 10, 2020•49 min
This week on the Uncharted Podcast Dr. Roark, Stephanie Goss, and special guest Bob Richardson, president of VCP dig into the myths about wellness plans for pets. This episode is sponsored and made possible by VCP. Now more than ever, pet owners need help budgeting for pet care and treatment. VCP helps you connect with clients to offer the best care possible. VCP, the leader in preventive care plans, also enables practices to offer chronic disease plans to help even more pets. VCP's primary goal...
Nov 04, 2020•44 min
Dr. Roark and Stephanie have a great question from the mailbag. "Can we make Saturdays in the clinic fun?" Let's get into it! HELPFUL LINKS: www.unchartedvet.com/upcoming
Oct 28, 2020•53 min
Dr. Andy Roark and Stephanie Goss dig into what to do when you're doing it all right, but the front desk is still overwhelmed! Let's get into it! HELPFUL LINKS: https://www.guardianvets.com/ https://www.unchartedvet.com/upcoming UPCOMING EVENTS: If you like this episode, you've got to check out Dr. Roark's new Workshop on Team Buy In! Head over to https://unchartedvet.com/team-buy-in/ to learn more. Want to do something for your technicians! Register them for the upcoming Cat Handling course wit...
Oct 21, 2020•1 hr 7 min
This week on UVP Dr. Andy Roark and David Liss, RVT VTS (ECC, SAIM) discuss new research about what really keeps technicians engaged! If you like this episode, you've got to check out Dr. Roark's new Workshop on Team Buy In! Head over to https://unchartedvet.com/team-buy-in/ to learn more. Want to do something for your technicians! Register them for the upcoming Cat Handling course with Dr. Roark and Ingrid Johnson. Head over to https://drandyroark.com/product/medicating-cats-positively/ to find...
Oct 14, 2020•47 min
This week Dr. Andy Roark and Stephanie Goss are off at the (virtual) GSD conference, so we're bringing you a Hall of Fame episode to honor technician appreciation week next week. Let's get into it!
Oct 07, 2020•53 min
On this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down what you can expect at the GSD online conference October 7th - 10th and explain why it is unlike anything else in veterinary medicine. Get registered NOW at www.unchartedvet.com
Sep 30, 2020•33 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Sensei Stephanie Goss go to the mail bag to tackle a practice that needs to be tackled in a bad way. This place is toxic! Can our writer protect others from the toxicity???? Find out!! The GSD Conference is 2 weeks away!!! Get your spot at www.UnchartedVet.com!!!
Sep 23, 2020•45 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down how to get YOUR team to show clients the value of dentistry. They'll walk you through how to engage your team, generate the ideas that will fit with your clinic, and get your staff to feel ownership of the entire program. Let's get into this!! If you like this episode, you'll love our GSD conference! Head over to www.Unchartedvet.com to learn more.
Sep 16, 2020•55 min
One of our HALL OF FAME Episodes! This week on Uncharted, we're talking about how to keep veterinary staff morale up during these daunting times.
Sep 09, 2020•1 hr 10 min
This week on the Uncharted Veterinary Podcast... What do you do when you're a new grad who was promised that you'd get to work with other doctors and now you're working solo? This isn't what you signed up for... but is it time to call it quits? Let's get into this! Don't Miss the Get Sh*t Done Conference online!!! www.UnchartedVet.com
Sep 02, 2020•1 hr 12 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss go to the mailbag to answer a question about what can be done when the staff is just hanging out. Let's get into this episode!
Aug 26, 2020•1 hr 1 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss the looming disaster that is the school year 2020. Have you talked to your boss/team about what's going to happen yet? Workshop TONIGHT: Finding Your Voice - https://unchartedvet.com/finding-your-voice/ GSD Conference: https://unchartedvet.com/gsd-2020/
Aug 19, 2020•1 hr 14 min
Learn To Speak To Groups From Dr. Andy Roark! NEW WORKSHOP AUGUST 19th. Learn more: https://unchartedvet.com/finding-your-voice/ Is your vet practice special? Is it really? Why would anyone come to your clinic instead of the 4 others ones that are within 5 miles of you? That's what we're getting into on this episode. We're going to talk about WHY your practice is special, what differentiates you, what your brand is, what makes you stand out, AND how to get your staff to buy into that uniqueness ...
Aug 12, 2020•36 min
HALL OF FAME EPISODE! This episode is one of our all-time most popular sessions. Originally published in August 2019, it's a nice reminder of normal and SUPER useful. WORKSHOP ALERT!! Finding Your Voice: Speaking Persuasively to Groups Learn more here: https://unchartedvet.com/finding-your-voice/
Aug 05, 2020•1 hr 5 min
NEW EFFICIENCY WORKSHOP - Wednesday August 5th Learn more at: https://unchartedvet.com/smarter-simpler-faster-efficiency-in-the-summer-of-covid/ This week on the Uncharted Veterinary Podcast.... "Help! Half of my team thinks COVID is no big deal. One person even thinks it's a hoax. The other half of the staff is really concerned. What do I do?" Dr. Andy Roark and Stephanie Goss break down the division across veterinary practices and talk about management options.
Jul 29, 2020•1 hr 17 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about the hard truths of the COVID Summer, and the three things practices can do to adjust to the new reality. We are supported by VitusVet! VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messag...
Jul 22, 2020•1 hr 12 min
WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/ This week on the Uncharted Vet Podcast: Dr. Andy Roark and Stephanie Goss go to the mail bag to help a technician who can't do anything without the doctor "fixing" it. What do you do when you work under a micromanager??? Let's get into this episode. We are supported by VitusVet! VitusVet is on a mission to help front desk heroes with easy to use tec...
Jul 15, 2020•56 min
WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/ This week on the Uncharted Vet Podcast: Dr. Andy Roark and Stephanie Goss go to the mail bag to help a new head technician who just got promoted. Let's get into this episode!! We are supported by VitusVet! VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll hav...
Jul 08, 2020•1 hr 16 min
WORKSHOP ALERT! Work Smarter, Not Harder: Interactive Workshop on Thriving in the Summer of COVID - July 15th at 8pm EDT, 5pm PDT! Learn more here: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/ This week, Dr. Andy Roark and Stephanie Goss talk about what your options REALLY are when a pet owner walks in right before your veterinary practice closes. How do we handle this (because it is going to happen)?? Let's get into this episode. We are supported by VitusVet! VitusVet ...
Jul 01, 2020•1 hr 18 min
