This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about when associate vets lean into gossip. Is it a show of support or a curse on the culture? Let's get into this! We are supported by VitusVet! VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimi...
Jun 24, 2020•1 hr 8 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark is joined by Melanie Kramer - Director of Uncharted Veterinary Conference and Editorial Director at DrAndyRoark.com to discuss repurposing your blog and social media content to do more with less. ABOUT OUR GUEST: Melanie Kramer is a multimedia producer, editor, video director and producer. In 2011 she helped launch the veterinary consumer site Vetstreet.com which quickly garnered over 3 million unique visitors per month. As executive ...
Jun 17, 2020•51 min
Uncharted Online Conference is ON US! Grab your spot right now before it's too late! https://unchartedvet.com/uvc-2020-virtual-conference/ We are supported by PSI Vet! The PSIvet Healthcare Initiative hopes to introduce new ways to ensure all Veterinary Professionals get the healthcare coverage they need. Learn more at https://www.psihealthcareinitiative.com/ This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management oracle Stephanie Goss take a question from the mail ...
Jun 10, 2020•1 hr 10 min
In this bonus episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss actionable steps for addressing racial injustice in the veterinary industry. Resources: BlackDVM Network - https://www.blackdvmnetwork.com/ Multicultural Veterinary Medical Association - https://www.facebook.com/groups/MCVMA/ National Association of Black Veterinarians - https://nabvonline.org/
Jun 06, 2020•1 hr 27 min
We are supported by PSI Vet! The PSIvet Healthcare Initiative hopes to introduce new ways to ensure all Veterinary Professionals get the healthcare coverage they need. Learn more at https://www.psihealthcareinitiative.com/ REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss wade into a $$$ mess. When we pay people for exam room producti...
Jun 03, 2020•1 hr 4 min
Uncharted listeners get a free month of PetDesk, plus telemedicine tools Two-Way Messaging and Video Chat included free for 3 months! Learn more at petdesk.com/uncharted. REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss discuss when it's time to move vet practices back toward normalcy and how to do it.
May 27, 2020•1 hr 25 min
Uncharted listeners get a free month of PetDesk, plus telemedicine tools Two-Way Messaging and Video Chat included free for 3 months! Learn more at petdesk.com/uncharted. REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss tackle a question from the mailbag. What makes a good externship? How do you find one? How do you create one? What ...
May 20, 2020•45 min
Get 45 days free with GuardianVets! Head over to https://www.guardianvets.com/getstarted and let them know the Uncharted podcast sent you. On this special bonus episode, Dr. Andy Roark and Stephanie Goss talk with GuardianVet Founder John Dillon about how vets can be there for clients without being on call.
May 17, 2020•38 min
Uncharted listeners get a free month of 2-way messaging and telemedicine at Petdesk! Learn more at: www.petdesk.com/uncharted REGISTRATION FOR UVC ONLINE CONFERENCE IS OPEN!! Head over to www.unchartedvet.com and click CONFERENCES This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss go to the mail bag to talk about how most of us are doing CE wrong. What's that mean?! Check it out....
May 13, 2020•39 min
Uncharted listeners get a free month of 2-way messaging and telemedicine at Petdesk! Learn more at: www.petdesk.com/uncharted This week on the Uncharted veterinary podcast, Dr. Andy Roark and Practice Management Diva Stephanie Goss take a great question from the mail bag. As a new veterinarian, what do you do when your new practice doesn't follow medical and or legal standards? Let's get into it! Information on the Uncharted Online Conference (June 11-14) is coming soon! Register for the 2020 Vi...
May 06, 2020•54 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the amazing Stephanie Goss go to the mail bag to answer a tough, tough question about how to handle the technician who has started making mistakes, slowing down, and falling behind on technology. Let's get into this! We are supported by the amazing people at Petdesk! Check them out and get a month for free at: www.petdesk.com/uncharted. For info and registration for Virtual Graduation this Sunday: https://drandyroark.com/college-o...
Apr 29, 2020•57 min
This week on the Uncharted Vet Podcast, Dr. Andy Roark and Stephanie Goss tackle a question from the mailbag. What do you do when the on-call schedule changes, you're getting burned out, and your boss just throws his hands up? Well, that's what we are unpacking today. We are supported by the amazing people at Petdesk! Check them out and get a month for free at: www.petdesk.com/uncharted. Try Uncharted free for 6 weeks! Gang, to help practices wrestling to respond to COVID-19 we are opening up Un...
Apr 22, 2020•47 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the Now-Healthy Stephanie Goss tackle a mailbag question from Molly. "I'm new and people yell at me for not doing everything right. What should I do?!" Let's get into this! We are supported by the amazing people at Petdesk! Check them out and get a month for free at: www.petdesk.com/uncharted Feeling like you're all alone? Wish you had access to practices all across the US and Canada to see what they are doing and ask for advice? ...
Apr 15, 2020•41 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Patient Zero Stephanie Goss take a question from the mail bag. Why isn't this new lead tech performing up to expectations? Why won't she "do it the way I do it?" Let's get into this! We are supported by the amazing people at Petdesk! Check them out and get a month for free at: www.petdesk.com/uncharted Feeling like you're all alone? Wish you had access to practices all across the US and Canada to see what they are doing and ask fo...
Apr 08, 2020•53 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss review the most common questions they are getting on COVID-19 and veterinary practices. We are supported by the amazing people at Petdesk! Check them out and get a special offer at: www.petdesk.com/uncharted Feeling like you're all alone? Wish you had access to practices all across the US and Canada to see what they are doing and ask for advice? You totally can! Head over to Unchartedvet.com and become a member!
Apr 01, 2020•1 hr 9 min
This week on Uncharted, we're talking about how to keep veterinary staff morale up during these daunting times. We are supported by the amazing people at Petdesk! Check them out and get a special offer at: www.petdesk.com/uncharted Feeling like you're all alone? Wish you had access to practices all across the US and Canada to see what they are doing and ask for advice? You totally can! Head over to Unchartedvet.com and become a member!
Mar 25, 2020•1 hr 11 min
What can we do when the world in shifting under our feet and times are so uncertain? If you're feeling alone and wish you had a group of supportive practice owners, managers, medical directors, and rock stars to share collaborate with to get through these strange times, maybe it's time for you to join Uncharted! Head over to unchartedvet.com to learn more.
Mar 18, 2020•42 min
In this bonus episode of the Uncharted podcast: What should you be doing right now to prepare your clinic for, or deal with, COVID-19? Dr. Andy Roark and Stephanie Goss break it down into actionable steps. Want to join the Uncharted community? Head over to www.unchartedvet.com and get registered for an amazing year!
Mar 12, 2020•1 hr 27 min
This week on the Uncharted podcast, Dr. Andy Roark and Stephanie Goss take a question about changing vacation policy for the staff. The staff says you can't do that, you say you can... who is in the right and how do we get everyone on the same page? Want to see the April Uncharted Conference LIVE online? Head over to www.unchartedvet.com and get registered as an Uncharted member today! That's all you need to do. Check it out! You'll be glad you did.
Mar 11, 2020•1 hr 1 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss take a question from the mail bag about maternity leave. What do you do when you're the manager or an associate vet trying to go out on maternity leave but the clinic is in chaos? Do you just walk away? How can you get everything under control before you go? Let's get into it! Want to join the Uncharted online community? Head over to www.unchartedvet.com and get your membership before the...
Mar 04, 2020•1 hr
This week on the Uncharted Veterinary Podcast... Dr. Andy Roark and practice management goddess Stephanie Goss tackle the issue of veterinarians who are paid on production wanting extra compensation for activities outside of the exam room. Want to come to the Uncharted Conference in April?! Head over to www.unchartedvet.com/uvc-2020/ and get signed up! Want to ask us your question? Send an email to podcast@unchartedvet.com
Feb 26, 2020•1 hr 12 min
This week, Dr. Andy Roark and Stephanie Goss discuss how to balance being empathetic and compassionate for a single employee with the needs of the team and the practice. It's a delicate balance... Let's get into this. The price for the Uncharted April Conference will increase on Feb. 28! Don't get pinched. Head over to Unchartedvet.com and get registered!
Feb 19, 2020•1 hr
This week on the Uncharted Veterinary Podcast... People often ask how Dr. Andy Roark gets SO MANY photos with patients and clients for social media. In this episode, he lays it all out. This is not an episode to be missed! 25 Simple Ways To Show Gratitude To Your Team PDF - GET YOURS TODAY!!! TEXT thanksteam to 4422, or click here: https://bit.ly/3bvqRxM Get registered for the April Uncharted conference - https://unchartedvet.com/uvc-2020/
Feb 12, 2020•1 hr 8 min
Deep breaths.... Deep breaths.... This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss talk about what to do when staff talk about how they plan to go work at another clinic. Want our free eBook on quick and easy ways to appreciate your staff? Grab it here: https://unchartedvet.com/instantly-inspire-your-team-with-our-new-free-pdf Love the podcast? Maybe you should join the community! Head over to www.Unchartedvet.com and get an online memb...
Feb 05, 2020•1 hr 9 min
This week, on the Uncharted Veterinary Podcast... Dr. Andy Roark and practice management Goddess Stephanie Goss take a question from the mailbag. "I want to spend more time with my family. Does that mean I can't be a full time manager?" The dynamic duo break down the issues and present action steps for creating a win-win-win for everyone involved. Love the podcast?? Get signed up for the April Uncharted conference! Head over to https://unchartedvet.com/uvc-2020/ and grab your spot before it's so...
Jan 29, 2020•53 min
This week Dr. Andy Roark and Stephanie Goss talk about what to do when a staff member humiliates and tears down their boss. This type of behavior is way too common, and it is usually devastating to the leader who is trying their best to be a good boss. Love the podcast? You should be in the Uncharted community! Head over to www.unchartedvet.com and join us.
Jan 22, 2020•1 hr 19 min
This week on the Uncharted Veterinary Podcast... Dr. Andy Roark and the one-and-only Stephanie Goss talk about the April 2020 Uncharted Conference and what it will be like to attend. Learn more about the Uncharted April Conference and get registered at: https://unchartedvet.com/uvc-2020/
Jan 15, 2020•38 min
This week on the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss take a question on what to do when you have a team member who used to be positive and wonderful at their job... and now they are not. Get registered for Uncharted!! Head over to www.unchartedvet.com to learn all about it.
Jan 08, 2020•1 hr 4 min
This week on the Cone of Shame Podcast, Dr. Andy Roark is joined by Dr. Michael Miller (aka the Harry Potter Vet) to discuss the "deathly hallows of vet med." If you're a Harry Potter fan (or just a lover of veterinary medicine), this conversation will brighten your day and make you think about what it means to be in our profession. The 3 Deathly Hallows of Vet Medicine: https://drandyroark.com/the-3-deathly-hallows-of-vet-med/ If you haven't checked out the Harry Potter vet website, you need to...
Jan 06, 2020•49 min
This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss discuss what to do when the thought of having a hard conversation gives you anxiety. Also, don't miss Dr. Andy Roark and Stephanie Goss teaching their 1-month strategic planning intensive course!! Join Uncharted today and you can be in the class when it starts next week. Don't miss out! Unchartedvet.com If this podcast helps you, please please please write us an honest review on iTunes so others can find us. It really means...
Jan 01, 2020•1 hr 5 min
