This week’s episode suggests how business leaders can move their companies forward through a better partnership with the HR department. Karen Young, founder and president of HR Resolutions, cites the fundamental topics in her book, Stop Knocking on My Door, which aims to promote employee satisfaction and productivity in the workplace. What You’ll Learn From This Episode: 01:25 Introduction to Karen and her book 04:55 Being subject to multiple federal employment laws makes it important for busine...
Aug 30, 2021•21 min
This week’s episode explores the major areas of concern with healthcare illiteracy and the huge need for innovative tools in bridging the gap between industries and providers. Ben Hale, co-founder and CEO of Bright HR, presents the do’s and don'ts in providing healthcare education so that industries will be better informed, satisfied consumers. What You’ll Learn From This Episode: 02:42 Ben shares his story on the serious consequences of healthcare illiteracy 04:40 Open enrollment meetings: Inef...
Aug 16, 2021•21 min
This week’s episode helps advisors learn more about advising clients about Federal benefits, from Social Security to Medicare and beyond. Frank Cardenas, Co-founder at FEDlogic, discusses how employees and employers can both benefit from more guidance around these often-confusing benefits. What You’ll Learn From This Episode: 0202:20 Frank’s motivations for helping clients in the social benefits space 04:51 Guiding families and employers who need practical help with social benefits 09:00 The top...
Aug 09, 2021•21 min
This week’s episode features a conversation with Scott Beck, CEO at BeckTek. Businesses worldwide now rely heavily on email to communicate. While convenient and relatively safe, it does have a fatal flaw that hackers exploit for maximum effect. Phishing is a billion-dollar scam that attacks big and small companies alike. With the SLAM Method, a simple yet effective guide, you too can spot phishing emails and prevent the bad guys from gaining access to your personal information. What You’ll Learn...
Aug 02, 2021•21 min
This week’s episode features a conversation with Brian Butler, Vice President of Client Development at Flipt. PBMs use several tactics which drive up the overall costs of medical benefits. This expense is shouldered by members and employers, increasing pharmacy spend and pushing up plan costs. Innovating this model requires consumer empowerment to make intelligent health care decisions and advisors armed with specialty knowledge and data to impart to their clients. What You’ll Learn From This Ep...
Jul 26, 2021•22 min
This week's episode features a conversation with Steve Overton, Co-founder, and CEO at Plansight. RFPs are difficult on advisors and extra hard of carriers who may or may not know how they are being represented to clients. Additionally, RFPs are time-consuming, difficult to decipher, and sometimes written with a particular carrier or plan in mind. Technology is being used to smooth out that process and make the RFP experience simpler and more equitable for all constituencies. What You’ll Learn F...
Jul 19, 2021•21 min
This week’s episode features a conversation with Mary Talley Bowden, M.D., an ENT from Houston, Texas and mother of 4 boys. After experiencing first-hand how traditional, insurance-driven practice models work against patients, Mary decided that she would innovate the patient experience in her own practice. By blending wellness and ENT, she has created a service that has vastly improved her patient satisfaction and catapulted her business to greater heights. What You’ll Learn From This Episode: 0...
Jul 12, 2021•21 min
This week’s episode features a conversation with Carl Schuessler, Jr., Managing Principal at Mitigate Partners. Acting as a fiduciary means acting as stewards that improve financial outcomes. There is an emphasis on trust that has become even more apparent with the creation of the Affordable Care Act. Fiduciaries also deliver active management as opposed to passive management, a beneficial role that provides massive savings. What You’ll Learn From This Episode: 02:08 Agent, advisor, and broker: ...
Jul 05, 2021•21 min
This week’s episode features a conversation with T.J. Morrison, President at Benefit Design Specialists. Direct contracting offers competitively priced bundles to patients and quick payments to providers. They carve out a niche away from networks while, at the same time, avoiding direct competition with them. Direct contracting uses data-based baseline pricing to set the most competitive rates for otherwise cost-inflated procedures. What You’ll Learn From This Episode: 01:51 What is direct contr...
Jun 21, 2021•21 min
This week’s episode features a conversation with Mike Vasquez, CEO and Founder at Opioid Clinical Management. The opioid crisis has been largely ignored for the past 15 months but this doesn't mean it has gone away. Novel withdrawal symptom indicators help advisors and employers identify the differences in addiction and withdrawal patterns. This allows employers to intervene with the providers to reduce their spend while safeguarding the health of members. What You’ll Learn From This Episode: 02...
Jun 14, 2021•22 min
This week’s episode features a conversation with Silvia Garcia, Founder and CEO of Feel Logic and Happiest Places to Work and Former Global Director of the Happiness Institute of Coca-Cola. The topic of happiness, what it is and how do we achieve it, has been magnified by the pandemic. In the workplace, there are 8 ways that employers can facilitate happiness including increasing employee recognition, building a social support system, and focusing on personal growth. What You’ll Learn From This ...
Jun 07, 2021•22 min
This week’s episode features a conversation with Surya Singh, CEO and Co-founder at gWell. Muskoskeletal claims are growing monster that gobbles up claims spends. Cutting-edge tech in genomics, AI, and machine learning help create diagnostics for the best treatments since many chronic conditions have genetic markers associated with them. At the same time, this technology cuts costs by as much as a third of current spends, a significant percentage that's of interest to employers and patients alik...
May 31, 2021•22 min
This week’s episode features a conversation with Suzanne Delbanco, Executive Director at Catalyst for Payment Reform. Consolidation in the provider marketplace has detrimental effects on patients, such as provider unwillingness to change in favor of improved patient experience. In policy reform, the central issue is price transparency remains a battleground where Suzanne is very active. She also comments on the recent uptick in direct contracting solutions and the incoming changes ushered by the...
May 24, 2021•23 min
This week’s episode features a conversation with Robert Pfeiffer, Principal at Disruptive Strategies. Disruption has become inevitable in avoiding increasing annual premiums. From going self-funded to fully utilizing technologies like on-site clinics and telehealth, employers can now confidently choose lower-cost healthcare without any loss in quality. New agile healthcare community facilities also drive down costs while also helping increase compliance, resulting in more accessible healthcare t...
May 10, 2021•22 min
This week’s episode features a conversation with Mike Case Haub, CEO at CHC Health. Optimized medication can reveal drug therapy problems that patients were not even aware of, as well as determine if lower-tier medications can work just as well or better than current prescriptions. This translates to cost savings to employees and employers. These conversations also reveal to patients what drugs they have to take and why, therefore increasing adherence and patient buy-in. What You’ll Learn From T...
May 03, 2021•23 min
This week’s episode features a conversation with Doug Geinzer, Founder and President at High Performance Providers. Bundled plans provide cost benefits to providers while also connecting patients to quality healthcare. Direct contracting gives patients lower costs which are transparent upfront and provides options for destination medicine too. For an even more attractive offer, patients also get safety guarantees in high performance networks with proven reliability. What You’ll Learn From This E...
Apr 26, 2021•22 min
This week’s episode features a conversation with Matt Scovil, CEO at Medefy. Apps and AI are essential pieces in modern healthcare but having real people communicate with members, using technology to assist, has produced significantly higher engagement. Also, a multi-channel approach that involves the entire household empowers individual members to make much more informed healthcare decisions. What You’ll Learn From This Episode: 01:58 Outdated methods cause a lack of member engagement 05:05 Usi...
Apr 19, 2021•22 min
This week’s episode features a conversation with Dave Romeo, author of "How to Wow! — The Art of Consistently Delivering Legendary Customer Service." Giving customers a user experience they'll remember is not complicated. It does however require a genuine demonstration of your desire to help. Not only does this spark lasting connections, but it also returns your investment several times over. What You’ll Learn From This Episode: 04:11 Customer experience is the next competitive battleground 06:5...
Apr 05, 2021•23 min
This week’s episode features a conversation with Matt Newman, best-selling author of "Starting at the Finish Line." Cancer is not a solitary disease and Matt shares his family's journey with it and how it eventually afflicted him too. Writing was his catharsis and his ability to strengthen others and teach that their conditions do define them became his inspiration for writing his book. Matt teaches that negativity gains you nothing while positivity leads to success. What You’ll Learn From This ...
Mar 29, 2021•20 min
This week’s episode features a conversation with Sara Hames, Principal at NBS Advisors. Navigating health plans is a complicated process BUT it shouldn't be. By simplifying the available options and providing a phone number to call, members and employers can make the most informed decisions for them. Also, providing a better healthcare experience involves educating advisors on attractive packages and networks that they can actually offer their clients. What You’ll Learn From This Episode: 02:54 ...
Mar 22, 2021•23 min
This week’s episode features a conversation with Dr. Cristin Dickerson, Founding Partner of Green Imaging. There is a stigma that scanners in hospitals are better than freestanding facilities. However, there is no difference in hardware and professional skill in handling these machines. Knowing this can help patients and employers cut their medical spend for these services by two-thirds and enjoy greater satisfaction with their dedicated concierge. What You’ll Learn From This Episode: 03:22 Why ...
Mar 15, 2021•19 min
This week’s episode features a conversation with Niko Caparisos, Principal at Prosperity Benefits. Employers struggle with controlling costs and balancing innovation with tried and tested tactics. For a more strategic and less fragmented approach, having buy-in from the c-suite is critical. On the employee side, empowering them with information and initiative can make them use the plan with as little friction as possible. What You’ll Learn From This Episode: 01:49 3 pressing challenges to employ...
Mar 08, 2021•22 min
This week’s episode features a conversation with Monica Coleman, Chief Energy Officer at Inside Information Coaching and Consulting. Being adaptable means moving forward and embracing the unknown, the realm where every possibility exists. The P.E.A.K. Process (Perform, Evaluate, Adjust, Key In) gives particular emphasis on its Adjust step where Ego can get in the way of reaching your goals. What You’ll Learn From This Episode: 01:49 Adaptability not accomplishment 03:50 Adapting with the P.E.A.K...
Mar 01, 2021•22 min
This week’s episode features a conversation with Ashok Subramanian, Founder and CEO of Centivo. Plans succeed or fail based on the end-user experience they create. By optimizing the primary care-centered models and offering tailor-fit solutions regardless of the network construction, plans can remove the clunkiness of administrative tasks while ultimately providing the care and satisfaction that users are looking for. What You’ll Learn From This Episode: 02:16 User experience: Why traditional pl...
Feb 15, 2021•22 min
This week’s episode features a conversation with Justin Breen, Founder and CEO of BrEpic. The highest level entrepreneurs all have common denominators: they put family first, overcome their greatest obstacles, and adopt a mindset that it's either winning or learning. Failure is not in their vocabulary. When you think about investments and not costs, you eliminate a scarcity mindset and end up working with people who will propel your business to unimaginable heights. What You’ll Learn From This E...
Feb 01, 2021•22 min
This week’s episode features a conversation with Kari Niblack, CEO at ACS Benefit Services. TPAs now offer novel and customizable plans while still providing traditional services like manual adjudication and appeals. At the same time, TPAs now assist smaller companies who are on level-funded plans to take the leap into partially-self-funded plans. In 2021 and beyond, data and transparency must be used to help clients make more informed decisions on the plans that are right for them. What You’ll ...
Jan 25, 2021•23 min
This week’s episode features a conversation with Sheri Tetachuck, Senior Vice President of National Sales at Payer Matrix. The costs of specialty drugs increase every year and employers are footing much of the bill. Unfortunately, aggressive lobbying in Congress allows big pharma to dictate arbitrary prices. But even this bleak outlook has a silver lining. There are strategies that employers can employ to help drive down costs like alternative funding plans. There is a need to raise awareness of...
Jan 18, 2021•19 min
This week’s episode features a conversation with Ronny Leber, International Keynote Speaker and Tony Robbins Trainer. Virtual events used to be the medium of last resort but the pandemic provides opportunities that highlight its strengths rather than its weaknesses. From expanding your reach to a vastly wider audience to using video messaging as a means of communication, video puts you right in front of the people you want to be speaking to. Ronny also explains that your body, focus, and words s...
Jan 11, 2021•22 min
This week’s episode features a conversation with Rob Tull, Success Coach at Path2 Coaching. Achieving traditional success is often assumed to produce happiness. However, when emotional needs take a backseat in pursuit of this goal, it produces a toxic environment that can leave you feeling stuck. "Structured stuckness" is designed to leave you feeling this way because of society's absolute focus on outcomes. The key to getting unstuck is prioritizing your emotional benefits to avoid the long-ter...
Jan 04, 2021•21 min
This week’s episode features a conversation with Linda Czuper, Children's Life Coach at Adventures in Wisdom. WFH is causing stress and fear in kids. Linda gives tips for parents to be present in their children's lives because the face that parents show kids sets the tone for a good day. Parents can empower their children to create their own stories in today's environment and should watch out for negative self-talk, a red flag that highlights the fears that their children may have. Linda also pr...
Dec 28, 2020•21 min
