Using Artificial Intelligence to Redefine Customer Appreciation and Customer Relationships
Episode description
Using Artificial Intelligence to Redefine Customer Appreciation and Customer Relationships
6/26/23
Today’s Question: How might Ai redefine the way you understand and respond to your customer's needs and preferences?
· Ask ChatGPT the questions from your customers to answer them
· Take customer feedback about your product/service, then ask ChatGPT how you can improve your product/service by the feedback the customers gave
· You can get ChatGPT to create a customer feedback form to get responses from her customers
· You can keep up with special occasions in your customers’ lives (birthdays, anniversaries, graduations, etc.)
· Make sure you have lots of content (blogs, articles, videos, podcasts, etc.) so you can build conversations for voice assistance
Platforms/Tools To Create Conversations for Siri or Alexa
1. Apple Siri Shortcuts: Siri Shortcuts is a built-in feature on iOS devices that allows you to create custom voice commands and conversations for Siri. You can use the Shortcuts app to design complex workflows and interactions with Siri.
2. Amazon Alexa Skills Kit (ASK): The Alexa Skills Kit is a collection of tools and resources provided by Amazon to develop skills for Alexa. Using the ASK, you can create custom voice interactions, define intents, and handle user requests for your Alexa skill.
3. Dialogflow: Dialogflow, now part of Google Cloud, is a popular platform for building conversational agents. It provides a natural language understanding (NLU) engine that allows you to design conversational experiences for various platforms, including Siri, Alexa, Google Assistant, and more.
4. Microsoft Bot Framework: The Microsoft Bot Framework is a comprehensive set of tools and services for building chatbots and conversational agents. It supports multiple channels, including voice-based platforms like Siri and Alexa, and provides an SDK and developer tools for creating conversational experiences.
5. IBM Watson Assistant: IBM Watson Assistant is an AI-powered platform that enables you to build virtual assistants and chatbots. It offers a visual dialog builder, natural language processing capabilities, and integrations with various platforms, including Siri and Alexa.
Predictive Analytics
· Ai can analyze large amounts of data to predict your future needs. For example, it can anticipate when you might run out of a product and remind you to reorder in time.
· Find out issues customers are having and ask ChatGPT what you can do to solve those issues
Popular Platforms for Predictive Analytics
1. IBM Watson Analytics: IBM Watson Analytics offers a user-friendly interface with advanced analytics capabilities, including predictive modeling, data exploration, and visualization.
2. Microsoft Azure Machine Learning: Azure Machine Learning is a cloud-based platform that provides a range of tools for building and deploying predictive models. It supports various programming languages and offers integration with other Microsoft services.
3. Google Cloud AutoML: Google Cloud AutoML allows users to build custom machine learning models without extensive programming knowledge. It provides a drag-and-drop interface and supports various types of predictive models.
4. RapidMiner: RapidMiner is an open-source predictive analytics platform that offers a visual workflow designer, allowing users to build and deploy predictive models easily. It supports a wide range of data sources and provides advanced analytics capabilities.
5. Alteryx: Alteryx is a self-service data analytics platform that combines data preparation, blending, and predictive modeling capabilities. It offers a drag-and-drop interface and supports a variety of data sources.
6. SAS Predictive Analytics: SAS Predictive Analytics is a comprehensive platform that provides advanced analytics tools for data exploration, predictive modeling, and model deployment. It offers a range of statistical and machine learning techniques.
7. KNIME: KNIME is an open-source data analytics platform that supports predictive analytics through its visual workflow designer. It offers a wide range of data integration, transformation, and modeling capabilities.
8. DataRobot: DataRobot is an automated machine learning platform that enables users to build and deploy predictive models quickly. It offers a user-friendly interface and supports various algorithms and techniques.
9. H2O.ai: H2O.ai provides an open-source platform called H2O, which offers machine learning and predictive analytics capabilities. It supports distributed computing and integrates with popular programming languages.
10. TIBCO Spotfire: TIBCO Spotfire is a visual analytics platform that includes predictive modeling capabilities. It allows users to explore and analyze data using interactive dashboards and provides advanced analytics tools.
Personalized Recommendations
· AI can analyze customer data and behavior patterns to create personalized recommendations, offers, and experiences
Closing Thoughts
· Don’t go into your business wanting to change the world without having a business model to where you’re not changing your bank account
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