It's not that there isn't any talent in your market, it's that you aren't attracting the talent. In this episode, CF discusses what to do when you can't find anyone to work for you.
In this episode, CF shares a story about a plumber who did just that & the needed skills for you to do the same! Also, be sure to tune in as we have a special giveaway opportunity!
Have you ever heard, "Let me talk to my husband?" or "I need to get another estimate." How do you overcome these objections from your customer? In this episode, CF uncovers a process that will help you overcome any objection in the home.
In this episode, CF talks about the real reasons why people succeed and don't succeed, no matter if you set goals or don't set goals...that & more!!!
When interacting with your customer, what are the things you are focusing on? In this episode, CF talks about how focusing on closing can actually keep you from converting.
In this episode, CF talks about how scheduling can actually keep your technicians from being able to convert...even how more calls can make you less money. That and more!
Are you curious or are you already decided? CF talks about the power of being curious in the home and how that leads to monster ticket averages!
Today, CF takes us on a call that he recently ran where every absolute indicator pointed to a broke - fix situation. Find out how it ended up turning into a $6300 call!
Today, CF breakes down the correct approach to building value and educating your customer when it comes to their plumbing problems.
In this episode, CF breaks down the main reasons why your techs are unable to convert and it's not always for the reasons you think! Check it out!
Sometimes we can be our own worst enemy! Today, CF uncovers some of the biggest lies we can put in our heads that keep us from greatness!
Trying to implement change? Frustrated or shocked it's not working? How DO you effect change? Tune into this episode as CF gives 3 steps that will assist in making a change that stays!
How what you're saying behind closed doors is effecting the customer experience. Today CF covers 3 pivotal areas to keep this from happening!
In this episode, CF dives into how a bad plan can out produce a good plan. Don't miss this one!!
Epic Plumbing, located in Pearland, Texas, joined our coaching program in 2020 and have grown immensely! In this episode, CF takes a look at the top 3 things that got them to where they are now! Listen in to get great tips for your business!
In this episode, CF tackles the age old debate of the whole-house checklist. Is it keeping you from serving your customer well or is it a must? Tune in to find out!
What kind of team are you building? What kind of culture do you want in your business? How do you get good people that represent you and your company well? Join CF in this episode as he talks with Ryan Englin of Core Matters, as they discuss strategies & skills to hiring. You can order Ryan's new book here ....
Tune into this episode of The Fresh Approach for 6 steps to take your marketing to the next level. These steps can be utilized online and offline. Marketing is way more than just making the phone ring! Don't miss this episode!
Join CF in this episode as he talks about the skill that all plumbers should possess and when done right, will give your customer the greatest confidence in you & your business. You DON'T want to miss this one!
What is Brand Story? Do you have one? Is having a brand story even important? Check out this episode with CF to find out the answers to these questions and more!
That’s right, the great debate! It gets settled here….today! Join CF in this episode as he talks about consumer confidence and how you can constantly show up for your customer in order to give them the best experience possible!
In the service plumbing industry, your customer won't purchase based on product knowledge. So, what are they using to decide what to buy? Join CF in this episode to find out!
Every service company could be doing one big thing that has major impact on the growth of business. Are you doing it? Find out in this episode!
What does service actually look like? Join CF on this episode as he covers 3 major components of service and how they will enhance your own customer's experience!
What do you do when your circumstances aren't quite what you expected them to be? Recently, CF randomly met a celebrity who had quite a story to share. In this episode, hear some of the takeaways learned from their conversation and how to put them into practice to benefit you and your team! We can all learn from each other....don't miss this episode!
Have you ever wondered why some companies or organizations make it and others don't? In this episode, CF looks to his most recent trip to Africa, to identify 3 important gaps he learned as he observed multiple organizations and why some grow and others don't.
When is the last time you paused and thought about the things or people you appreciate? In this episode, CF reminds us of three benefits in life that come when we stop to show and recognize our appreciation.
Disney.....love it or hate it, there are many things we can learn from their business model. In this episode, CF talks about his most recent experience at Disney and challenges you to to find creative ways to give your customer the best experience possible!
In this episode, CF uncovers the top 3 ways to make the phone ring and what you as an owner or employee should be focusing on!
You may not think much about merchandising. However, it is absolutely important to your company! In this episode CF explains merchandising as it relates to the service plumbing industry, while giving you 6 tips on how to use it strategically.
