When we are young, we learn things like manners, social cues and social values and incorporate them into our daily actions to the point that we don’t even think about them. How useful would it be to have a collaboration and influencing framework, a tool to improve your social awareness to the point that advanced leadership skills become second nature to you? Today we’re going to explore one such model, the SCARF® model.The SCARF Model was developed by David Rock in 2008 and is described as a bra...
Apr 11, 2017•17 min•Ep. 13
For most of us, the idea of having a difficult conversation makes our heart race a little (or a lot). People leaders have an extra layer of difficulty because, in most cases, these are conversations that can’t be avoided.Let’s face it, it’s part of the job and something that has to be done. In fact, if you aren’t having difficult conversations on an almost daily basis, you probably aren’t doing your job to the best of your ability, and nor are you serving your stakeholders as well as you could b...
Apr 05, 2017•17 min•Ep. 12
In this podcast, Jan and Michelle talk about why it is important to keep things simple when it comes to career planning.There are several different aspects to career planning. They share tips about kickstarting a career that is in its early stages. They also explain the different ways that people can invigorate their existing careers if they feel like they are stuck in a rut. Changing to a different career is one of the most challenging things that anyone can do, but there are strategies in plac...
Mar 28, 2017•18 min•Ep. 11
In this podcast, Jan and Michelle talk about recovering from setbacks as individuals and as a team. They believe this is only possible if People Leaders and team members maintain their physical and mental health at all times. The People Leader has a responsibility to create an environment where team members feel like they can bounce back from adversity. This can be done in a variety of different ways, both in group and individual settings. When team members feel like they are being encouraged to...
Mar 20, 2017•17 min•Ep. 10
In this podcast, Jan and Michelle talk about the importance of clear communication between different members of a team. They highlight the need for team leaders to keep the channels of communication open with team members so that everyone can work efficiently all the time. When team members share information freely amongst themselves, they become a more cohesive unit and perform better. Jan and Michelle also talk about the importance of seeking input from other people in order to resolve issues ...
Mar 13, 2017•15 min•Ep. 9
In this podcast, Jan and Michelle discuss the importance of growth and a development-focused approach in managing teams. One of the top reasons employees leave organisations is a lack of professional development, so maintaining a competitive advantage prevents attrition and attracts talent. By helping team members develop the right level of technical confidence, members can achieve their goals and influence outcomes. Jan and Michelle also maintain that keeping conversations about strengths and g...
Mar 07, 2017•18 min•Ep. 8
In this episode, Jan and Michelle talk about the relationship teams have with clients and stakeholders. A “stakeholder” is anyone who has something to gain or lose as a result of your efforts, so it’s important to be clear on who they are, how your team’s work affects them, and how to maintain expectations. Jan and Michelle weigh in on how service relationships need to involve two-way communication, clear understanding, and more organized team approaches. Episode highlights: Being clear about st...
Feb 28, 2017•14 min•Ep. 7
In this podcast, Michelle and Jan clarify the crucial difference between “accountability” and “responsibility”, then map out why accountability is such a critical gear in engineering true team performance. When individuals are clear about their role and what they are accountable for, they tend to perform better. Moreover, when individuals are also clear about what others’ roles are, conflict plummets and performance lifts. People generally want to do a great job, and they tend to step up when th...
Feb 14, 2017•15 min•Ep. 6
In this episode Michelle and Jan discuss the importance of positive interpersonal relationships within a team and how they can affect team performance. They also discuss the importance of building trust in the team and what you can do to continue this process. Michelle and Jan give you easy to implement strategies on how to build and foster positive interactions amongst team members. Episode highlights: We look at interpersonal relationships that exists amongst the team members. The importance o...
Feb 09, 2017•20 min•Ep. 4
In this episode, Michelle and Jan discuss the importance of internal processes and procedures which successful teams follow. By having clear and organised actions planned for regular and unexpected situations, attaining goals and solving problems can actually be simple and easy. Setting expectations also sets teams up for success, and keeping everyone in the loop on procedures can prevent and solve future conflicts. Jan and Michelle then help us understand how processes for handling meetings, de...
Feb 09, 2017•24 min•Ep. 5
In this podcast series Michelle and Jan share stories, insights and practical examples of what it takes to create and lead a High Performing team. In a lively discussion format they present an overview of their High Performing Team assessment. They systematically work through the 8 key dimensions to provide you with a clear understanding of how to build an engaged team.By listening to this podcast you will learn how to set clear objectives for your team and how this will set you up for success.Y...
Jan 25, 2017•15 min•Ep. 3
In this podcast series Michelle and Jan share stories, insights and practical examples of what it takes to create and lead a High Performing team. In a lively discussion format they present an overview of their High Performing Team assessment. They systematically work through the 8 key dimensions to provide you with a clear understanding of how to build an engaged team. These dimensions are: DirectionInteractions Accountability Process Service Growth Flow Renewal If you are a Leader of a team, t...
Jan 25, 2017•21 min•Ep. 2
The People Leaders Podcast is a resource for managers and business leaders creating high performing teams. Join leadership and team development experts Jan and Michelle Terkelsen each week and explore both subjects from every angle. Through practical tips, valuable insights, and compelling interviews with leadership experts around the world, you’ll learn how to bring out the best in your staff and how to give your best as a leader. We cover issues such as workplace communication, understanding t...
Jan 25, 2017•6 min•Ep. 1
