How to Prepare and Conduct a Difficult Conversation as a Manager

For most of us, the idea of having a difficult conversation makes our heart race a little (or a lot). People leaders have an extra layer of difficulty because, in most cases, these are conversations that can’t be avoided.Let’s face it, it’s part of the job and something that has to be done. In fact, if you aren’t having difficult conversations on an almost daily basis, you probably aren’t doing your job to the best of your ability, and nor are you serving your stakeholders as well as you could be. It’s part of the duty of care of being in a leadership role.

Episode Highlights:

•  What is a difficult conversation?
• Every difficult conversation that is avoided is actually a missed opportunity

Steps to prepare for a difficult conversation:

1. Inform the other party
2. Set the stage 
3. Assess the facts 
4. Address the emotions 
5. Acknowledge your part Identify positive outcomes
6. Develop a strategy not a script 

• Conducting a difficult conversation
• Follow-through From a Difficult Conversation

Difficult conversations are a skill that you will continue to develop over your career. The more you practice the more masterful you will become and the less difficult they will be.

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Get in touch with us at info@peopleleaders.com.au
People Leaders Website - https://peopleleaders.com.au/
People Leaders on LinkedIn - https://www.linkedin.com/company/people-leaders-pty-ltd/
Connect with Jan Terkelsen on LinkedIn - https://www.linkedin.com/in/janterkelsen/
Connect with Michelle Terkelsen on LinkedIn - https://www.linkedin.com/in/michelle-terkelsen-creating-high-performing-teams-a992744/
Follow us on Instagram - https://www.instagram.com/people.leaders