In this episode, we'll discuss how to structure your MSP for maximum scalability. We'll cover the key principles of scalability, including standardization, automation, and delegation. We'll also explore the importance of building a strong team and developing effective management systems to ensure that your MSP can grow and thrive over time. Whether you're just starting out or looking to take your MSP to the next level, this episode will provide valuable insights and practical tips for maximizing...
Mar 15, 2023•1 hr•Ep. 47
In this episode, we'll share some creative and effective ways to spend $1000 on marketing. We understand that it can be challenging to know where to start when it comes to improving your marketing strategy, but we're here to help. We'll give you real-life examples and actionable insights. So, grab a notepad, sit back, and get ready to learn some game-changing marketing strategies that will help you reach your target audience and grow your MSP. 🔥 Subscribe to the Channel: https://www.youtube.com...
Mar 14, 2023•1 hr 4 min•Ep. 46
You got questions.....we got answers. Bring your most burning questions to this week's show. 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: https://www.tubblog.co.uk/nl ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard's Podcast: https://www.tubblog.co.uk/podcast/ Pete's Stuff: ✅ Coaching & Mentoring: https://notabusinesscoach.com/ ✅ Personal Youtube: https://youtube.com/petem...
Feb 22, 2023•1 hr 7 min•Ep. 45
In this week's show, we'll continue the discussion about a strategy to "up-serve" your clients without being pushy. Discover the secrets to increasing your average sale and providing additional value to your customers. Join us LIVE, and learn how to expertly upsell "up-serve" your clients for a successful and profitable business! 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: https://www.tu...
Feb 15, 2023•1 hr 3 min•Ep. 44
Want to boost your MSP revenue this year without having to add a single new client? In this week's show, we'll discuss an epic strategy to "up-serve" your clients without being pushy. Discover the secrets to increasing your average sale and providing additional value to your customers. Join us LIVE, and learn how to expertly upsell "up-serve" your clients for a successful and profitable business! 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmati...
Feb 08, 2023•1 hr 1 min•Ep. 43
AI adoption is a hot topic. Here's how it can impact your MSP business and IT environments around the globe. Join Pete, Scott, Richard, and Andrew for an insightful conversation about the use cases of AI and some forward-thinking ideas to accelerate your IT business. 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: https://www.tubblog.co.uk/nl ✅ Richard's Blog: https://www.tubblog.co.uk/blog/...
Feb 01, 2023•57 min•Ep. 42
Ask us anything -Marketing, Sales, Pricing, Packaging, People, Service Delivery, Mindset, and more - and we'll give you our honest and informed answers. So, let's get the conversation started! 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: https://www.tubblog.co.uk/nl ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard's Podcast: https://www.tubblog.co.uk/podcast/ Pete's Stuff: ✅ Co...
Jan 25, 2023•53 min•Ep. 41
Are you tired of avoiding difficult conversations with clients? Learn the strategies and techniques to tackle tough topics head on in this week's episode. Say goodbye to uncomfortable silences and hello to successful and productive client interactions! 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: https://www.tubblog.co.uk/nl ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard's Po...
Jan 18, 2023•50 min•Ep. 40
Ditch the traditional goal setting mentality and try something that actually works. In this episode, we'll show you how to set systems and take action to achieve your dreams without the pressure of rigid goals. 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: https://www.tubblog.co.uk/nl ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard's Podcast: https://www.tubblog.co.uk/podcast/ ...
Jan 11, 2023•1 hr•Ep. 39
Wow, can you believe it! We'll take a look back at the highlights and takeaways of 2022. AND, we'll put on our prognosticator's hat and predict the top trends, habits and outcomes we think will shake out in 2023. 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: https://www.tubblog.co.uk/nl ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard's Podcast: https://www.tubblog.co.uk/podcast...
Dec 16, 2022•56 min•Ep. 38
Although the world has adjusted to a new normal, the effects are still impacting business operations around the globe. While the pandemic introduced new obstacles for companies of all shapes and sizes, there are ways to take lessons learned over the last 2 years and incorporate them into a strategic business plan for 2023 and beyond. With this in mind, the guys will outline steps you can use to start planning for success this year and for years to come. 🔥 Subscribe to the Channel: https://www.y...
Dec 07, 2022•55 min•Ep. 37
The finest customer experience does not require extravagant spending. Over time, a lack of cost-effectiveness can stunt the expansion of your MSP, or worse, put you out of business all together. Cutting costs does not imply sacrificing quality. It is the sweet spot where you can deliver a better experience without reducing resources by increasing the efficiency of the already available resources. How can client support costs be decreased without sacrificing a high level of service? Join us on th...
Nov 30, 2022•57 min•Ep. 36
Whether you run a nimble MSP, or a chain of locations across multiple industries, knowing how to maximize your customer lifetime value will help your team boost income by investing in the clients who are most likely to generate profits over the long term. Join Pete, Scott, Andrew and Richard as they discuss tried-and-true, profitable tactics to maximize customer lifetime value. But first they talk about what it is, why it's important, and how to calculate it. 🔥 Subscribe to the Channel: https:/...
Nov 23, 2022•1 hr•Ep. 35
The relationships you make with suppliers and vendors are important as an MSP. Working with people you trust, who trust you, and who will stand with you when times are tough is what we all desire. But where do you look for those vendors? The solution is that you create them, not find them. After years of being on both sides of this equation, we'll talk about some relationship-killing traits you’ll want to avoid—and a few positive lessons they can teach in turn. 🔥 Subscribe to the Channel: https...
Nov 16, 2022•1 hr 3 min•Ep. 34
Buckle your chin straps for this episode. We're about to delve deeper into the topic and possibly ruffle some MSP feathers in the process. Lead gen failures are partially the fault of MSPs. MSPs who want "more blogs," "more advertising money," and "more more more" of unsuccessful strategies are worsening the situation. More garbage is still just rubbish, you know. Oh, "that salesman was awful", "the vendor didn't deliver," "that outsourced marketing firm was complete trash!" Does any of this sou...
Nov 10, 2022•58 min•Ep. 33
In this episode, our geeks talked about: ✅ 5 strategies to start right now to prepare your business for the next recession And MUCH MORE! 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Pete's Stuff: ✅ Coaching & Mentoring: https://notabusinesscoach.com/ ✅ Personal Youtube: https://youtube.com/petematheson ✅ Not a Business Coach Youtube: https://www.youtube.com/notabusinessc... Scott's Stuff: ✅ Cloud Nexus: https://cloudnexus.co.uk ✅ Y...
Jun 30, 2022•1 hr 12 min•Ep. 32
In this episode, our geeks talked about: ✅ An MSP wins 4 new clients from his YouTube channel in the first 7 days! ✅ Another MSP got a lead for a 30-person company from his TikTok videos ✅ Should you have a dress code for onsite visits? ✅ How should I prioritize hiring a my first employee or getting a new office space? ✅ Should I do Live Streaming? ✅ A quick tip for creating unique content ✅ What are you tips for targeting legal and accountant prospects? ✅ Should MSPs have ISO 270001 or similar ...
Jun 28, 2022•1 hr 5 min•Ep. 31
In this episode, our geeks talked about: The need for speed: Why being able to rapidly adapt is essential for MSPs Being prepared for anything: How having a robust plan B can help your MSP survive and thrive Knowing your customer: The importance of understanding your target market New technology and tools to keep MSP Business nimble and flexible Outsourcing and building a team of experts: How to assemble the right team to support your MSP goals Importance of marketing And MUCH MORE! Links and Re...
Jun 19, 2022•1 hr 9 min•Ep. 30
In this episode, our geeks talked about: How do we become better with productivity as MSP? The benefits of productivity Getting Things Done method (GTD) by Dave Allen How to stop procrastinating and be organized Maximizing the value of time and establishing workflow The geeks talked about their own productivity techniques: calendar organizations, to-do-list, and tools for improving productivity. It’s okay to make mistakes And SO MUCH MORE! Links: https://my.orangenomad.com/linkedin-advantage htt...
Jun 12, 2022•58 min•Ep. 29
In this episode, we’re with Andrew Moon - the Linkedin Marketing Guru and he shares the benefits of Live Streaming and you’ll learn: Live streaming is becoming a popular way for businesses to connect with customers and share information in real-time. MSPs can benefit from live streaming by providing customers with demonstrations of products and services, sharing news and updates, and hosting Q&A sessions. Live streaming can help MSPs build trust with customers and create a more personal conn...
May 29, 2022•1 hr 11 min•Ep. 28
In this episode, our geeks are joined by Andrew Moon and dived into the following topics: Variety of ways to grow an email list Capturing leads and turn into clients Lead generation Using CRM Do you really need to pay for customer conversion? Conversion funnels The LinkedIn Advantage Pop-up builder in a website strategy And MUCH MORE! Links: https://my.orangenomad.com/linkedin-advantage https://www.activecampaign.com/ Richard's Stuff: ✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/ ✅ Richa...
May 22, 2022•1 hr 7 min•Ep. 27
In this episode, our geeks dive into the following topics: The challenge of starting own MSP without money Making time for the work that matters How to delegate all the tasks you don't like and focus Using time tools to boost productivity And MUCH MORE! Links: Giftology https://pomofocus.io/ Richard's Stuff: ✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/ ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard's Podcast: https://www.tubblog.co.uk/podcast/ Pete's Stuff: ✅ Coaching &...
May 08, 2022•57 min•Ep. 26
Ever feel like you just can't get enough? Wish you could ask the geeks anything you want and get the answer? This is an episode where they'll be answering as many questions as they can. Links and Resources mentioned: Who by Geoff Smart Richard's Stuff: ✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/ ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard's Podcast: https://www.tubblog.co.uk/podcast/ Pete's Stuff: ✅ Coaching & Mentoring: https://notabusinesscoach.com/ ✅ Personal You...
May 01, 2022•1 hr 1 min•Ep. 25
In this episode, our geeks dive into the following topics: Some large MSPs do keep buying small providers and some do not Each situation needs to be evaluated on its own merits, taking into account a variety of factors including the size and scope of the two businesses, the products and services they offer, and the markets they serve. In some cases, it can make sense for a big vendor to buy a small vendor in order Pros and cons of buying small vendors Best PSA tool How it is important that you a...
Apr 24, 2022•57 min•Ep. 24
In this episode, our geeks dive into the following topics: Importance of PR Marketing The geeks talk about how they use PR on their MSP business Working with an external PR agency How can you measure the effectiveness of PR marketing Building network and public speaking engagement strategies What are the most effective PR marketing strategies? How much should you be spending on PR marketing? How can PR be used to generate leads? Importance of putting a timeline on using PR marketing And MUCH MOR...
Apr 17, 2022•57 min•Ep. 23
In this episode, our geeks dive into the following topics: Pros and cons of working with an external cybersecurity firm How to choose the best cybersecurity partner for MSP business? Difference between cybersecurity in larger and smaller MSPs Protect MSP business from cyberattacks and data breaches The geeks shared their insights about the importance of partnering with external cybersecurity firm And MUCH MORE! MSPs should consider working with an external cybersecurity firm to protect their cli...
Apr 10, 2022•53 min•Ep. 22
In this episode, our geeks dive into the following topics: The role of a dispatcher and scheduler The benefits of having a Scheduler/Dispatcher Qualities to look for when hiring a Scheduler/Dispatcher How and when do you know if you need to hire Scheduler and dispatcher Should you hire a techie or non-techie guy for a dispatcher? Providing a better customer experience And MUCH MORE! A scheduler and dispatcher can help manage your MSP business by helping to keep track of appointments and managing...
Apr 03, 2022•1 hr 4 min•Ep. 21
In this episode, our geeks dive into the following topics: The cost of the acquisition The geeks shared their experiences in selling their MSPs What to consider when buying MSP MSP evaluation Buying and selling process Ways to buy MSP aside from cashout Importance of sellers and buyers relationship Building leads tips The computations… more about numbers ROI on the aquisitions And so MUCH MORE! Richard's Stuff: ✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/ ✅ Richard's Blog: https://www.t...
Mar 27, 2022•1 hr 5 min•Ep. 20
In this episode, our geeks dive into the following topics: pros and cons of running MSP remotely Tips and tricks in running MSP business remotely The geeks shared their work-from-home experience Building relationships and managing remote teams Workflow and processes Maintaining work culture in a work from home setup The struggles of running MSP remotely Communication and teamwork is the key And MUCH MORE! Richard's Stuff: ✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/ ✅ Richard's Blog: ht...
Mar 13, 2022•1 hr•Ep. 19
In this episode, our geeks dive into the following topics: How to get your vendors to work with you and not against you Building relationship between vendors and MSPs How can small MSP compete against the bigger vendors, bigger distributors, bigger competitors Solving vendor management challenges Reducing risks Geeks answer questions about vendor space And MUCH MORE! Richard's Stuff: ✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/ ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard...
Mar 06, 2022•1 hr 6 min•Ep. 18
