In this episode, our geeks dive into the following topics: When should you hire a salesperson for your MSP business? Challenges in managing salesperson Hiring salesperson for the right reasons Experiences on sales process and sales team as an MSP Overview of the benefits and responsibilities of a salesperson Salesperson vs Sales process Sales tools What qualities to look for in a salesperson Experiences on rewarding your salesperson on performance based Outsourcing salesperson for MSP And MUCH M...
Feb 27, 2022•57 min•Ep. 17
In this episode, our geeks dive into the following topics: Benefits of hiring VAs Outsourcing VAs What you can use a VA for Importance of having VAs on different tasks and niches Having a successful business can’t be done alone When is the right time to hire VA? Billing/invoice process Building trust and working relationships with VAs And MUCH MORE! Links and Resources: Upwork.com Onlinejobs.ph Richard's Stuff: ✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/ ✅ Richard's Blog: https://www.t...
Feb 20, 2022•1 hr 5 min•Ep. 16
In this episode, our geeks dive into the following topics: Payment terms and any particular tactics that work well for MSPs The geeks shared some of their experiences on how their clients pay their invoices and their terms Simplifying billing process for customers How to ensure clients are paying up-front Handling accounts receivable Cash before delivery terms Payment process for clients with large and small projects Handling extending credit properly Invoice factoring And MUCH MORE! Links and R...
Feb 13, 2022•1 hr 4 min•Ep. 15
In this episode, our geeks dive into the following topics: What are Print ads and traditional marketing? Is a traditional print newsletter/brochure is effective than a digital newsletter? Why Traditional print marketing is still one of the most effective ways to reach the target market Email marketing and its way to get your message across quickly The importance of proper marketing attribution Writing book to build authority Some effective tips and experience using traditional print marketing An...
Feb 06, 2022•59 min•Ep. 14
In this episode, our geeks dive into the following topics: How content marketing changed over the years Measuring success and analytics Content loops Some tools and “superpowers” geeks use to create and manage content Content curation Where to place content on the scale of techie detail 4MAT System How important it is to level up the creative part of content marketing in the IT world and entertainment and originality? And MUCH MORE! Links and Resources: https://www.agorapulse.com/ https://meeted...
Jan 31, 2022•1 hr•Ep. 13
Some of the best tech stacks that you should be having as an M SP In today’s episode, the geeks talk about tech stacks. While some of us in the MSP haven’t heard of this term and can’t tell what it means, tech stacks still remain a key part in the alignment of clients and ensuring a flawless service provision. Tune in as the geeks share the tips and tricks on picking the best tech stacks and learn about what categories and MSP you should be making sure you’ve got coverage. They also dive into me...
Jan 24, 2022•1 hr 7 min•Ep. 12
In this week’s episode, The Geeks answer the question, “How the heck do I package and price my MSP plans?”. The Geeks discuss the different ways that you can plan, package, and sell your MSP services. In addition, they discuss the benefits of creating a three-package option and the appeal of the “middle of the road” package” to increase sales. The Geeks also discuss the importance of identifying your core services in each package and bumping up the price with premium services that suit the clien...
Jan 17, 2022•58 min•Ep. 11
In this week’s episode, the geeks ask how MSPs can keep up with the Rapidly Changing Security World? They delve into the most up-and-coming services available and the most recent developments within the MSP industry. They also discuss various hacks that have taken place in the last year, most famously GoDaddy and Huntress, how communication is vital when facing security issues, how open and honest conversations gain client trust, the concept of cyber protection and how consolidating down is beco...
Jan 09, 2022•1 hr 6 min•Ep. 10
In this episode, Nigel, Scott, and Pete talk all about video marketing. Our geeks detail how they use it, why they use it, what works, what doesn’t, and if video marketing is really worth it for MSPs. Scott shares his real-life (and very recent) experience with video marketing and Pete offers his perspective after nearly doubling his viewership. Guest Tom Lawrence reveals his journey with video marketing and public speaking through online videos, while Nigel reflects on his early days of creatin...
Dec 19, 2021•1 hr 9 min•Ep. 9
For this episode, Nigel, Pete, and Scott are joined once again by tech expert and leader of Uptime Solutions, Jason Kemsley. This week, the Tech Tribe discusses the Hot Topic of productivity. They highlight their own approaches to fighting distractions, pressure, energy slumps, and time-wasting. The Tech Tribe emphasizes that everyone has their own journey with their productivity practices and offers advice on building habits and provides options you can try yourself. From automation tools and t...
Dec 16, 2021•1 hr 5 min•Ep. 8
In this week’s episode, the geeks are joined by Jason, who is a tech expert and the leader of Uptime Solutions. The Tech Tribe discuss this week’s Hot Top – dealing with difficult conversations or situations at work. They share and discuss their experiences with handling client disputes, complaints and receiving abuse from clients. The Tech Tribe approach each situation with diplomacy, while still putting their staff’s, and their own, mental health first. They discuss how to set boundaries with ...
Dec 12, 2021•58 min•Ep. 7
In this episode, our geeks are joined by Jason, who is a tech expert and the leader of Uptime Solutions. The Tech Tribe discusses the newest updates within the tech world and chat about their personal experience everything there is to know about hiring, leading, and managing techs within their MSP businesses. They discuss the benefits of positive reinforcement in the workplace, and how performance reviews for both employees and management can be key to a successful, and positive work environment...
Dec 09, 2021•1 hr 6 min•Ep. 6
In this episode, our geeks discuss the newest updates within the tech world and chat about their personal experience selling services to their clients, and how to avoid being a “slimy salesperson”. The Tech Tribe discusses the new rules and regulations that have been put in place in the US for MSP businesses, and how this can be a positive change for both business owners and clients. The Tech Tribe delves into their sales experience within MSP businesses, and how to execute a great sales pitch f...
Dec 08, 2021•1 hr 1 min•Ep. 5
In this episode, our geeks discuss current the newest updates within the tech world and chat about their personal experience with outsourcing services for their MSPs. They discuss the free version of Microsoft Defender which is now available with the Business Premium Package. They also discuss the Metaverse, the best VR headsets available and how Microsoft are bringing new tech to the future with their augmented reality meeting rooms. Soon, it will be possible to hold meeting through MS teams in...
Dec 07, 2021•1 hr 1 min•Ep. 4
In this episode, our geeks talk about the slow pace of Malware removal, the new features from Microsoft Teams, and they get serious about the mental health issues in the industry. Hear them open about their own personal battles with mental health while running their company and offer guidance, tools, and practices to help your own anxiety and stress. Episode Highlights: Malware Removal Processes for Microsoft 365 Microsoft Teams Feature Their Personal Struggles with Mental Health Apps and Practi...
Dec 02, 2021•1 hr 3 min•Ep. 3
Listen up as our geeks cover the most talked about topic in business…money. The guys discuss the changes made to the Microsoft Incentive program, the marketplace shift in MSPs, and the rapidly growing industry, but they spend most of the episode sharing investing tips, budgeting strategies, and pension plans. Episode Highlights: Microsoft Incentives Changes Market Place Shift and Deals and Being Closed Managing Money Budgeting Strategies Investing and Risk talking Pension Planning Links: Our You...
Dec 01, 2021•1 hr 10 min•Ep. 2
In this episode, our geeks talk about their latest experience at the CompTIA Conference and the significance of gathering together with members of the tech and MSP community. They dissect the Facebook outage, Twitch security breach, VPN company optics, and other cyber security concerns their clients and other businesses owners may not even know about. What upgrades should you be thinking about for your personal or businesses tech? Listen to Richard, Pete, Scott and Nigel discuss their honest and...
Dec 01, 2021•1 hr 9 min•Ep. 1
