As a follow up to last weeks episode, we explore the flip side of the coin. These are the concessions we make as servers. If you aren't able to get past these potential barriers then it is surely time to get out of the business. Producer Danny- "because there always those people in life...it doesn't matter what their job was they're gonna complain." See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Oct 29, 2019•32 min•Season 1Ep. 47
Being servers has its ups and downs and it goes without saying. If you are a glass half full personality or you have never considered the benefits of being a server. Here are my top 10 reasons for being a server. #10) 5:18, #9) 8:47 #8) 12:54 #7) 15:17 #6) 18:50 #5) 20:35 #4) 24:00 #3) 26:35 #2) 30:14 #1) 33:49 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Oct 22, 2019•39 min•Season 1Ep. 46
Why? Why do guests say and do things that make you say hmmm? Years in the service industry reveals these things that constantly puzzle servers. "if every other other table is clean, and you sit at the only dirty table, we are already upset at you." See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Oct 15, 2019•35 min•Season 1Ep. 45
Very enlightening interview with the very talented raw vegan chef. @rawchefcarla "My mission statement is to change the way the world eats." We discuss food, health and habits while laughing all the way. “nothing that has been heated above 118º. That is to preserve all the enzymes and nutrients of the food. When you heat up (the food) you kill100% of the enzymes and you can kill up to 60% of protein and a lot of vitamins.” Raw Chef Carla was kind enough to bring us an apple pie. Guests often bri...
Oct 08, 2019•1 hr 1 min•Season 1Ep. 44
Servers are not shy when it comes to prejudging guests. From the young to the old: black, white & Chinese we break down every ethnic group from the eyes of a server. Good, bad and ugly nothing P.C. here but 100 percent fun. "you should hear how servers talk about people. They don't care. They talk about black people around black waiters... they're not waiting till you leave the room..." See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy...
Oct 02, 2019•1 hr 8 min•Season 1Ep. 43
"Not all rude guests are angry and not all angry guests are rude." This weeks episode outlines 5 tips for handling both rude and angry guests. We dive into several reasons why this behavior may occur. Keep your cool and be professional, if you can. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Sep 24, 2019•30 min•Season 1Ep. 42
Not all service industry jobs are created equal. There are some that plain ol' look like no fun. We discuss our experiences being grateful loving where we work and pointing out the aspects of some jobs that seem to outright suck. "...its bad enough he is ripping tickets, you don't have to demean him too." See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Sep 17, 2019•36 min•Season 1Ep. 41
In a absolute out of the box discussion about all things restaurants and food we invite Joe Callahan @bustabottlecap_ for a chat. We get a blinding glimpse inside the mind of a man who decides to destroy the box. A few clangs and technical mishaps aside we land the conversation safely after a side splitting detour. "I told you what I did at Rainforest Cafe, imagine me as Mickey Mouse for a day in this heat." Thank you Joe. More to come... https://www.instagram.com/bustabottlecap_/ https://www.ho...
Sep 10, 2019•45 min•Season 1Ep. 40
This weeks restaurant podcast we talk to Qualin, instagrams Confessions of a Server. In this fun interview we navigate restaurant fun, highs, lows, pet peeves and get personal with actual confessions. “…if you ordered light ranch, you never got light ranch… light ranch is one of the dumbest things in America.” Very grateful for the insight to the origins of his journey to create pointed restaurant content on instagram and Youtube. https://www.instagram.com/confessionsof_aserver/ https://www.yout...
Sep 02, 2019•57 min•Season 1Ep. 39
In a follow up from last week's podcast episode, Danny and I interview Andrew and Eric. They each give a detailed blow by blow of what they were experiencing moments before they decided to quit. "When I quit it's always personal" - Andrew. Broken promises, disfunction and frustration eventually gets spilled to tell this restaurant tale that may be familiar to many of you. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-inf...
Aug 27, 2019•53 min•Season 1Ep. 38
The restaurant industry is often linked with high employee turnover. You never know if you are going to quit or get fired. We explore some I quit stories. This ends up being a two part subject. We invite some guests next week to tell their stories that we share. Give a listen and stay tuned for next weeks follow up. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Aug 20, 2019•27 min•Season 1Ep. 37
Our first on location podcast takes to Las Vegas where we talk to Jason Almanza, director of gaming operations and bar at a local chain operation. As a Las Vegas Native and professional in the restaurant industry we gain insight into a few things that makes Vegas unique. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Aug 13, 2019•31 min•Season 1Ep. 36
We talk about Regulars. They can be the life blood of the restaurant. Let's take care of them and make them happy. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Aug 06, 2019•25 min•Season 1Ep. 35
Danny and I dive into the pros and cons of fast food. What is fast food and are there any benefits besides convenience? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jul 30, 2019•29 min•Season 1Ep. 34
First impressions are everything. In the restaurant business, hosts are the first impression. We take a broad stroke view of the position and get the ball rolling on what will be the first of a few shows on the subject. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jul 23, 2019•27 min•Season 1Ep. 33
We talk to restaurant GM coach Scott Stanfield about proper training, creating a safe environment for employees and dealing with angry guests. Scott has a wealth of information about restaurants, service and culture. If that is not enough we pick his brain about his knowledge of Keto. There is a lot to pack into one show so next time we will have him share information about biohacking. https://www.linkedin.com/in/scottrstanfield/ https://www.thegmcoach.com/ https://www.instagram.com/straightcabb...
Jul 17, 2019•40 min•Season 1Ep. 32
We employ the services of "Jersey" who sheds light on the subject of flirting in the service industry. As a bartender and a woman she is more qualified for the chat than we are. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jul 09, 2019•29 min•Season 1Ep. 31
A distiller story. Lets Nose it, taste it and talk about it. Robert Muscatello (@a_man_with_a_dram) from Southern Tier Distilling Company (stdcspirits.com) takes a few minutes to discuss his experiences and his wares. Danny and I learn a few things. You may too. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Jul 02, 2019•25 min•Season 1Ep. 30
Weeded in restaurant terms may not be what you think. Servers and kitchen staff alike know the feeling, so lets explore how it happens and why it happens. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jun 25, 2019•24 min•Season 1Ep. 29
Interview with an restaurant musician. Jon Curtis Rose, pianist, shares his experiences as a veteran musician and a restaurant musician. I learn a lot and laugh a lot. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jun 18, 2019•27 min•Season 1Ep. 28
Guests arriving too close to closing time? Campers staying way past closing? Hot topic alert. Late diners. Is there anything that can be done about a true industry pet peeve? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jun 11, 2019•19 min•Season 1Ep. 27
Most servers take home cash every night. How do your manage your cash lifestyle? We discuss the ways that cash is king. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jun 04, 2019•21 min•Season 1Ep. 26
From wine and alcohol to appetizers and deserts, adding value for the guest, your check and the restaurant upselling is vital. There are many ways to get more out of the guests experience. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
May 28, 2019•21 min•Season 1Ep. 25
In part two of this series we have a chat with Rich Duffy managing partner at Longhorn Steakhouse. He gives us insight into the corporate restaurant multi-store world. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
May 21, 2019•26 min•Season 1Ep. 24
In Part one of this two part series we talk to Joseph Cholak. We get his perspective on running a "mom and pop" privately owned restaurant. Joseph gives us insight into the perks, benefits and challenges of the single concept restaurant. There are advantages both ways. Give a listen as we scratch the surface. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
May 14, 2019•29 min•Season 1Ep. 23
Everyone loves getting free stuff. When it comes to restaurants, don't play games. Be nice. We explore several ways there are to get while the getting is good. There are plenty of freebies around. Give a listen. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
May 07, 2019•22 min•Season 1Ep. 22
What are you doing on Easter? Working! We work on holidays, when the 9-5s are off. What is that like? Lets find out... See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
May 01, 2019•18 min•Season 1Ep. 21
This weeks episode I have an eye opening discussion with a very fun guest. Barbara and I get into the ins and outs around food safety in kitchen and serving alcohol at the bar. Very informative. Give a listen. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Apr 24, 2019•32 min•Season 1Ep. 20
There are several reasons to send food back. There are even more reasons not to do so. We explore some of the reasons why it is oh so wrong to send food back. This is getting out of hand. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Apr 17, 2019•16 min•Season 1Ep. 19
After working at the same place for almost 16 years, Producer Danny decides to flip things and interview me about my reflections of my time there. It took me by surprise. Join us as we reminisce. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Apr 09, 2019•25 min•Season 1Ep. 18
