What is with these people? All servers have certain types of guests that grind their gears. No rants. Just WTH? If you find yourself with one of these patrons, how do you handle it? Lets give a listen. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Apr 02, 2019•21 min•Season 1Ep. 17
Is there such a thing as an all star restaurant staff? Can they all be generals? We talk about the mix of front of the house staff in this weeks Pros vs. Joes. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Mar 26, 2019•25 min•Season 1Ep. 16
Producer Danny and I dish out a few stories we have collected over the years. The service industry is full of characters on both sides of the table. We tell it all. Co-workers, guests, chefs and line cooks. No one is safe. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Mar 20, 2019•26 min•Season 1Ep. 15
On this weeks episode we interview Jeff Lyons, owner of the Buffalo Roadhouse Grill. He shares his thoughts on the challenges he faces in the industry from marketing and social media to environmental issues like plastic straws. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Mar 12, 2019•25 min•Season 1Ep. 14
In this weeks episode, we critique three reviews of a random local restaurant. Don't get emotional. Lets talk about the proper way to write a review that is helpful to others looking for some solid information. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Mar 06, 2019•22 min•Season 1Ep. 13
Todays Podcast we conclude our series on bartending. Stephanie gives us her perspective on uniforms, working with guys behind the bar and how she deals with guests. I learn a few things and you get an introduction into Danny being Danny. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Feb 26, 2019•29 min•Season 1Ep. 12
This weeks episode is part one of a two part series look at bartending. First part we have a male perspective and the second female. Our first interview is one that has both our guest and producer Danny on the phone and I am in the studio. We get a peek into the mind of a life long bartender. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Feb 21, 2019•46 min•Season 1Ep. 11
Restaurant jargon, lingo, phrases. On this weeks podcast, producer Danny and I discuss the most common terms used in the restaurant industry. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Feb 12, 2019•33 min•Season 1Ep. 10
The difference in the working lifestyle of the day vs night shifts in the restaurant industry are the topic of this weeks podcast. We take a look at the advantages and disadvantages of both. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Feb 05, 2019•19 min•Season 1Ep. 9
Fun discussion. Mainly about greedy and selfish wait staff. There is no "i" in team. This weeks episode we discuss Table Sharks and Sidework. The big surprise is that Producer Danny considers himself a shark. Very eye opening. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jan 29, 2019•24 min•Season 1Ep. 8
In todays podcast we look into the mechanics of taking an order. Where do you stand when you take an order? Do you use a pen? Producer Danny and I are on opposing ends on that point. Give a listen. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jan 24, 2019•25 min•Season 1Ep. 7
In the hospitality industry we are usually saying yes. We say yes all the time. What do we do in the restaurant when we have to say no. When to say it. How to say it. What to do after you say no. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jan 15, 2019•16 min•Season 1Ep. 6
Producer Danny travels to London, Paris and Venice. We discuss the workflow of service in these three cities. This gives us an insight into a small portion of the experience of bars and restaurants. Journey with us in this episode. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Jan 04, 2019•39 min•Season 1Ep. 5
On todays podcast we review the reviews. Let us teach you what content is helpful in a review. Don't be emotional. Be helpful. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Dec 27, 2018•29 min•Season 1Ep. 4
Todays exploration is focused on our favorite types of guests. We take a look at what servers preferences are when we are at the table. It is not about the tip. It is about the process. Communication is key... See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Dec 11, 2018•21 min•Season 1Ep. 3
Every industry has their insiders knowledge. There are many things you may or may not know about your night out at a restaurant... See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Dec 04, 2018•38 min•Season 1Ep. 2
Restaurant patrons and industry workers, journey with us as we discuss steps of service and share our experiences. More than ringing and bringing... What is good service? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
Nov 19, 2018•38 min•Season 1Ep. 1
