Chapter 2 Episode 16: Customer Experience with Brian J. Silungwe

The Marketing Pulse Podcast

Apr 14, 2025•1 hr 16 min

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Episode description

In this episode of The Marketing Pulse Podcast, we sit down with Brian J. Silungwe, a respected marketing and communications professional with over 17 years of experience. Currently serving as the Council Secretary of the Zambia Institute of Marketing and Executive Head – Marketing & Innovation at African Grey Insurance, Brian shares powerful insights on:

The true meaning of customer experience

How brands can deliver value beyond the product

The role of empathy, innovation, and consistency in service

Real-life examples from his career in marketing, PR, and insurance

If you're passionate about marketing, brand loyalty, and delivering unforgettable service—this one is for you.

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