51. Avoiding the Plan-Do-Study-Abandon Cycle
Mike Radtke, Catalysis faculty, talks with us about effective coaching and experimentation in problem solving.
Apr 18, 2022•25 min•Season 3Ep. 51
The Lens
Get a glimpse inside healthcare organizations that are transforming to a culture of improvement to deliver continually higher value outcomes for patients, staff, and communities.
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Episodes
50. How to Align People in Your Organization with Top Priorities to Create Patient Value
Strategy is about making choices to create unique and relevant value for patients under conditions of uncertainty and competition. Making choices reduces overburden. Following the voice of the customer creates a unique, differentiated value proposition. Aligning resources around the top priorities reduces confusion. And the use of rapid learning cycles in the deployment of those priorities enables organizational agility. A system using visual management and standard work compels people at every ...
Apr 11, 2022•20 min
49. Using Kata to Engage Team Members
Kata is a pattern or routine that serves as a guide to proficiency and expertise. Bill Boyd, Catalysis faculty, explains the use of kata in healthcare and how it engages team members in rapid cycles of experimentation.
Apr 04, 2022•16 min•Season 3Ep. 49
48. How Coaching Can Support Culture Transformation
As your organization matures on the journey to organizational excellence the function of the improvement team evolves from project-based facilitation to supporting leaders through culture transformation. Today I am joined by Catalysis staff and faculty to discuss the importance of building coaching capability within your PI team. If you are looking to develop you coaching skills check out our virtual workshop, Building Coaching Capabilities: Transforming Your Improvement Team at createvaleu.org/...
Mar 22, 2022•34 min
47. Value-based Care in the Home and Community
In the last two years, healthcare delivery has gone through a significant evolution. Telehealth services that were once rare, became the predominant method. In addition, with the growth of technology, other work is being done to deliver care at home or outside of the traditional setting of a hospital or clinic. We are joined by Patrick Conway, the CEO of Care Solutions at Optum to talk about this innovative work to provide patient care.
Mar 07, 2022•24 min•Season 3Ep. 47
46. Improving Outcomes Using Data
Data is important to driving improvement work. It is not always easy to access the right information or to analyze it in a way that can be used to create real, sustainable change. In 2019, Dr. Dan Low, from Seattle Children’s Hospital, presented a learning session on how they were using data to improve outcomes. He joins us on the podcast to discuss how every patient can make the system smarter when it comes to data collection.
Feb 21, 2022•29 min•Season 3Ep. 46
45. Innovation at Akron Children’s Hospital
Stefan Agamanolis, Chief Innovation Officer, and Mike Antochow, Operational Excellence and Innovation Leader, from Akron Children’s Hospital talk about work in their Innovation Center. Akron Children’s Hospital is a member of the Catalysis Healthcare Value Network and recently shared a case study about work in a sharing session open to other members.
Feb 07, 2022•21 min•Season 3Ep. 45
44. The Impact of Leader Standard Work
Trevor Hall, Vice President of Human Resources, Communications, Continuous Improvement and Appeals at Saskatchewan Workers’ Compensation Board, talks about the value of leader standard work, specifically the impact of leader standard work when starting a new role.
Jan 24, 2022•14 min•Season 3Ep. 44
43. Process Confirmation Integrated with Daily Management System
We are joined by a team of nurses and CI staff from Michigan Medicine to discuss how they have been using process observation, or process confirmation as they like to call it, as a tool for problem-solving within their management system.
Jan 10, 2022•16 min•Season 3Ep. 43
42. Academic Research on Managing through a Pandemic The Lens
Dr. Dorothy Hung, Ph.D., Director of the Center for Lean Engagement & Research at the University of California - Berkley (CLEAR) joins The Lens to discuss recent research CLEAR completed through interviews with healthcare leaders on the benefits of using a Daily Management System during the pandemic. CLEAR is a partner of Catalysis in providing objective academic research in the application of Lean in Healthcare.
Dec 13, 2021•15 min•Season 2Ep. 42
41. How to Become the Leader You Want to Be
Michele Smith, Catalysis Faculty, shares practical concepts that can help you develop as a leader in a continuous improvement environment.
Nov 29, 2021•15 min•Season 2Ep. 41
40. A Better Way to Engage People in Organizational Transformation
Aditi Patil, Catalysis faculty member, shares how to engage people through communication by using a storytelling approach. This approach is a powerful way to influence and connect people throughout an organizational transformation.
Nov 15, 2021•20 min•Season 2Ep. 40
39. Improving Patient Flow at Torrance Memorial Medical Center
A team from Torrance Memorial Medical Center to talk about improvement work done around bed capacity.
Nov 01, 2021•23 min•Season 2Ep. 39
38. Visual Management at a Mass Vaccination Clinic
Ryan Haley, Senior Director of Ambulatory Services at the Ohio State University Wexner Medical Center was instrumental in developing and establishing the mass vaccination facility in Columbus, Ohio. Specifically, they set up in the Schottenstein Center, a 20,000 seat arena in Columbus. An important part of operating effectively was visual management and cues for those staffing the workflow.
Oct 18, 2021•20 min•Season 2Ep. 38
37. Developing New Care Models at Legacy Health
New care model development requires investment in planning for the future where care needs may look very different than they currently do to stay relevant. This week we will share an excerpt from Anita Iyenger, Chief Strategy Officer at Legacy Health, discussing her organizational and personal leadership experiences around leading and managing deep and lasting change including developing new care models. If you are interested in new care model development, Catalysis can help. We develop customiz...
Oct 04, 2021•17 min•Season 2Ep. 37
36. Sustaining Process Improvements
It’s not uncommon to see regression after process changes have been implemented. It is important to understand why this is occurring and mitigate those issues. Catalysis Healthcare Value Network member organization, Children’s Mercy Kansas City has shared their improvement work in many ways, including at the Lean Healthcare Transformation Summit and Network Sharing Sessions. This episode features Shelly Hammer, PI Consultant, and Rio Zammeron, Manager of Language Services to dive deeper into how...
Sep 20, 2021•19 min•Season 3Ep. 36
35. Benefits of the Master of Business Operational Excellence Program
How do you create an organization where everyone is continuously learning, improving, and remaining committed to its purpose every day? Leaders from various industries including healthcare, information technology, manufacturing, and finance are constantly searching for the answer to this question. Laurie Spadaro, Director, MBOE, Fisher College of Business Executive Education, joins us to talk about the MBOE Program.
Aug 23, 2021•16 min•Season 2Ep. 35
34. Putting Lean Thinking to Use in Vaccine Clinics and Lessons Learned
Peter Ward, Director, Center for Operational Excellence, discusses how lean thinking helped with establishing mass vaccination sites in metro areas across the country. As well as how this thinking translated in the transition to smaller vaccination sites after the initial rush.
Aug 09, 2021•25 min•Season 2Ep. 34
33. Insights from Process Improvement Leaders
Today we have a special treat for our listeners. We will be sharing a segment of the PI leader discussion panel from our Summit in June. The panel features Penny Iannelli from UMass Memorial Health Care, Carlos Scholz from The Permanente Medical Group, and Yvett Sena from UNM Health System. The session is moderated by my colleague, Chris Weisbrod. These improvement leaders share insights about their lean journey.
Jul 12, 2021•25 min•Season 2Ep. 33
32. Developing and Deploying a Strategic Plan at Nemours
Kellie Olmstead, Vice President and Chief Transformation Officer at Nemours shares about how they utilized multiple aspects of the management system in defining as well as deploying their strategic plan.
Jun 14, 2021•14 min•Season 2Ep. 32
31. Building the Foundation for Lean Transformation
In this episode, we discuss building the foundation for lean transformation with Tom Hartman, Executive Coach at Catalysis and former senior executive at Autoliv, the world’s largest manufacturer of automotive safety products. This foundation is your organization's purpose combined with principles and values and it starts at the executive level.
May 31, 2021•17 min•Season 2Ep. 31
30. Using an A3 for Personal Development to Support a Culture of Organizational Excellence
John Toussaint, MD, co-author of Becoming the Change and thought leader in healthcare improvement describes using an A3 for personal development at the leadership level.
May 17, 2021•19 min•Season 2Ep. 30
29. Increasing Patient Value by Developing New Care Models
Designing new care models is the way that healthcare organizations are preparing for the demands in the future healthcare environment. To truly redesign a care model means to drastically change the way an organization delivers care to their patients.
May 03, 2021•22 min•Season 2Ep. 29
28. How Process Improvement Supports Organization Strategy
Colby Parrott, Director of Organizational Effectiveness at Vancouver Clinic, joins us to discuss how process improvement supports the strategy of the organization. Aligning the work of the organization with strategy is an integral step in achieving success.
Apr 19, 2021•22 min•Season 2Ep. 28
27. Let Your Daily Management System Reduce the Need for Root Cause Analyses
Dr. Lee Erickson, a long-time lean leader with experience in multiple healthcare organizations, discusses with us how a daily management system can help reduce the need for a full-blown root cause analysis.
Apr 05, 2021•19 min•Season 2Ep. 27
26. How Executives Model the Way to Build an Improvement Culture
John Toussaint, MD, founder of Catalysis and co-author of Becoming the Change, explains why leader behaviors are fundamental to building a culture of improvement.
Mar 22, 2021•17 min•Season 2Ep. 26
25. Lessons from Implementing a Lean Management System
Pam Helander, Catalysis Faculty, to discusses lessons learned while implementing a lean management system. Pam has worked in many roles within healthcare, from a bedside nurse to the executive level and has spent a large part of her career developing, implementing, and leading within a lean management system.
Mar 08, 2021•14 min•Season 2Ep. 25
24. How Children’s Mercy Hospital activates problem-solving Capability with Their Tiered Huddles
Paul Kempinski, President and Chief Executive Officer at Children’s Mercy Kansas City; a member of the Catalysis Healthcare Value Network, shares how Children’s Mercy now has a network of over 300 tiered huddles that occur throughout their organization each day and activating their over 8000 employees as improvement specialists.
Feb 22, 2021•20 min•Season 2Ep. 24
23. How Salem Health is Achieving COVID-19 Vaccination Goals
Many news headlines have been highlighting the fact that the US is not vaccinating as many people per day as they had hoped. There is a myriad of reasons, but it often comes down to lack of planning, poor processes, and flow of the vaccines into the hands of those who administer them. But there are many healthcare organizations out there who are well versed in lean thinking and problems-solving that have created processes to achieve the necessary goals for number of people vaccinated per day. On...
Feb 01, 2021•28 min•Season 2Ep. 23
22. COVID-19 Vaccine Processes at Torrance Memorial
The COVID-19 vaccine is on the minds of everyone around the world. Here in the US the vaccine roll out can be very different depending on state, county, or event city. We hope that by sharing work that is going on in healthcare organizations we can help others that may not be as far along in the roll out, or help others improve their processes. Today I am joined by team members from Torrance Memorial Hospital, a member organization of the Catalysis Healthcare Value Network. We have Jeremiah Harg...
Jan 19, 2021•27 min•Season 2Ep. 22
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