36. Sustaining Process Improvements

It’s not uncommon to see regression after process changes have been implemented. It is important to understand why this is occurring and mitigate those issues. Catalysis Healthcare Value Network member organization, Children’s Mercy Kansas City has shared their improvement work in many ways, including at the Lean Healthcare Transformation Summit and Network Sharing Sessions. This episode features Shelly Hammer, PI Consultant, and Rio Zammeron, Manager of Language Services to dive deeper into how they got new processes back on track after they noticed them regressing.