21. The Difference Between Break Through Value Stream Improvement and New Care Model Development

Dr. Eric Dickson, CEO at UMass Memorial Health Care, and John Toussaint, Executive Chairman of the Board at Catalysis. We have invited them both to help us discuss the difference between continuous improvement and new care model development. Both methodologies are important for healthcare systems to utilize in order to remain competitive and relevant in the future.

"We need both evolution and revolution. Right now we have great processes for evolution – continuous improvement of a value stream, which in some cases (as John mentioned) allows us to do the wrong thing more and more efficiently over time. So we get twice as good at doing the wrong thing. Sometimes that locks you into keeping it the same way. We need good processes to look for that revolution piece – that new breakthrough. It is something that I am looking forward to learning more about overtime." - Eric Dickson