16. How Cleveland Clinic Engages Caregivers in Continuous Improvement

Lisa Yerian, MD, Chief Improvement Officer and Gastrointestinal and Hepatobiliary Pathologist at the Cleveland Clinic, shares about how Cleveland Clinic engaged 52,000 caregivers in a culture of continuous improvement on a quest to deliver safer, more efficient, and more compassionate care. Dr. Yerian also explains how this culture has enabled the organization to remain nimble and responsive throughout the COVID-19 pandemic.