Playbook for implementing Continuous Discovery with Andy Yeo (Airbyte, Segment)

Steve Klein (@stevenklein - https://twitter.com/stevenklein) of LaunchNotes talks with Andy Yeo (Airbyte, Segment) about Andy’s experience standing up Continuous Discovery during his time as a product manager at Airbyte.

🔗 Links

• Andy on LinkedIn: https://www.linkedin.com/in/andycpyeo/

• 🚀Check out LaunchNotes: https://launchnotes.com

• 🙏Join Launch Awesome:  https://www.launchnotes.com/launch-awesome

• 📺Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg

• Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/

📝 Show notes

(00:00) - Introductions

(05:34) - An overview of Airbyte's product team

(08:44) - Bringing product managers closer to customers

(16:00) - Operationalizing user interviews

(27:09) - Prepping for user interviews

(36:15) - Managing and organizing user feedback

(40:50) - The impact of more customer conversations

(47:30) - The ideal frequency of customer calls

(50:03) - Finding the right customers to talk to