With Season 9 of The Internal Comms Podcast right around the corner, host Katie Macaulay has taken the opportunity to reflect on the wisdom and insight shared over our latest season and complied some highlights we know you, the audience, will enjoy. This bonus episode spotlights some of the standout moments from Season 8. From a surprise trip to the stars with ICology’s Kristin Hancock to actionable advice on how leaders can become better communicators with Adrian Cropley, this is a whistlestop ...
Feb 01, 2023•36 min
The season 8 finale features Jennifer Thomas, Head of Communications for the Data & Analytics branch of the London Stock Exchange Group. Born in London to Guyanese parents, Jennifer was raised in Canada and studied in California. Being a black British girl in the early 80s meant being treated as an outsider, a formative experience which galvanised her to forge her own path. Google Jennifer today and you’ll find the word ‘trailblazer’ – but she’s so much more than that. In this episode, Jenni...
Dec 21, 2022•1 hr 7 min
Episode 72 of The Internal Comms Podcast sees host Katie Macaulay joined by Adrian Cropley, CEO and founder of Cropley Communication and the Centre for Strategic Communication Excellence. An industry stalwart, Adrian has witnessed the evolution of IC from PR’s ‘ugly cousin’ to a business-critical strategic imperative. He’s clear that today’s practitioners are not simply ‘communicators’, but ‘communication professionals’. And while he’s had to navigate some tough environments over the course of h...
Dec 07, 2022•1 hr 2 min
This week’s guest on The Internal Comms Podcast is Joanna Parsons, Head of Internal Communications & Culture at Teamwork. Joanna made Irish history as the first ever Head of Internal Comms for An Garda Síochána, Ireland’s National Police Force, and her work communicating with the police through the Covid-19 pandemic has won her four prestigious awards. A trained sociologist, Joanna knows the best communicators find their unique style and leverage their own brand of communication to connect w...
Nov 23, 2022•1 hr 3 min
Shelby Scarbrough, author of 'Civility Rules! Creating a Purposeful Practice of Civility', shares her deep insight and experience ‘reaching across the aisle’ on episode 70 of The Internal Comms Podcast. Throughout an illustrious career at the White House and US State Department, Shelby honed her approach to tackling complex, high-stakes communication. In an increasingly polarised world, she is a champion of communicating civilly across the divide – be it social, cultural or political. In this th...
Nov 09, 2022•52 min
Episode 69 of The Internal Comms Podcast sees IC heavyweight Mike Klein return to the hot seat. An internal and social communication consultant based out of Reykjavik, Mike is helping solve some of the most complex challenges for organisations around the world. Formally a political consultant to the US Democratic party, Mike loves all things qualitative. But he fundamentally believes that measuring the impact of internal comms is about looking closely at the things employees do, not the way empl...
Oct 26, 2022•1 hr 12 min
In this very special episode of The Internal Comms Podcast, the tables have turned. Katie Macaulay is in the hot seat, and AB’s Senior Content Editor Freddie Reynolds takes over as host, to celebrate The Internal Comms Podcast hitting the 250,000 plays milestone. Having launched back in January 2019, The Internal Comms Podcast is now in its eighth season and going from strength to strength. This episode marks the 68th(!) insightful conversation. Katie has welcomed IC practitioners, consultants, ...
Oct 12, 2022•1 hr
In this episode of The Internal Comms Podcast, host Katie Macaulay invites qualitative research expert Mari Lee to sit in the hot seat. Mari’s specialism is in ‘development communication’ – using comms tools and techniques to facilitate social change. Mari founded Devcom – a communications consultancy driven by the influence that it can have on individuals’ lives – in 2005, and has spent her life’s work enacting developmental change, from the boardroom to the borders of countries. Mari began her...
Sep 28, 2022•1 hr 8 min
The Internal Comms Podcast is back for what promises to be an incredible Season 8! In this kick-off episode, host Katie Macaulay welcomes ICology’s Vice President of Community and Engagement, Kristin Hancock, to the hot seat. Kristin’s official bio, “just a small-town girl, living in a fabulous world”, encapsulates her infectiously positive attitude. She staunchly believes that we are always in the right place at the right time, and has brought this ethos to corporate comms over the past 15 year...
Sep 14, 2022•54 min
The countdown is on, and The Internal Comms Podcast will be returning from its summer break with Season 8 imminently. And while its eighth instalment promises wisdom unbound from across the world of communications, we took the opportunity to reflect on some of the highlights of Season 7. In this special bonus episode of the show, host Katie Macaulay shares her highlights from Season 7’s series of fascinating chats, ranging from the relationship between strategy and comms to reaching the most rem...
Sep 07, 2022•30 min
In the final episode of season 7 of The Internal Comms Podcast, host Katie Macaulay speaks with Lily Goodman D’Amato, Delivery Trainer at US-based digital pharmacy Medly. Lily began her internal comms career at Paris Baguette, a Korean café chain with a mammoth 3,000 locations across the world. But she attributes her unique approach to internal comms to her previous decade-long experience in the hospitality industry, which began spent on the frontline. Here, Lily and Katie unpack how her knowled...
Jun 22, 2022•55 min
In the latest episode of The Internal Comms Podcast, host Katie Macaulay speaks with Martin Flegg, founder and co-owner of The IC Citizen internal communications consultancy. With over 20 years in PR and internal communications, Martin has extensive experience in management and consultancy roles in UK central government, financial services, legal services and the higher education sectors. He is also a Fellow of the Chartered Institute of Public Relations (CIPR), and a course leader, tutor and as...
Jun 08, 2022•1 hr 17 min
In episode 63 of The Internal Comms Podcast, host Katie Macaulay meets Mike Roe, who had a 28-year career in the police force and is now CEO of Tensense, a data insights company. Tensense has built a diagnostic tool that generates business insights for leadership teams by asking their employees a few carefully crafted questions throughout the year. The result is a dashboard of organisational health, which moves organisations beyond customer or employee experience – what often gets called CX and ...
May 25, 2022•1 hr 12 min
In the latest episode of The Internal Comms Podcast, host Katie Macaulay speaks with the duo who wrote the book on internal communications – literally. Sue Dewhurst has worked in comms for more than 20 years and now trains thousands of professionals, with her frameworks used in organisations around the world, while Liam FitzPatrick is a change management expert and a lecturer in teams, research and planning. In this broad-ranging and in-depth conversation, Sue and Liam explore the new insights s...
May 11, 2022•1 hr 30 min
In this week’s episode of The Internal Comms Podcast, host Katie Macaulay sits down with Victoria Dew, founder and CEO of Dewpoint Communications. Her firm is focused on helping people-powered companies communicate with their employees better every day. In this episode, Victoria shares how a career in Hollywood led her to New Zealand, where she began her journey into communications. She discusses the global dilemma of employee retention and how companies can make their colleagues feel supported ...
Apr 27, 2022•1 hr 16 min
In this week’s episode of The Internal Comms Podcast, host Katie Macaulay sits down with Jackie Stavros and Cheri Torres, co-authors of Conversations Worth Having, Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement. Jackie and Cheri share their expertise in the context of conversation and the crucial role language plays in either valuing or devaluing those around you. We learn more about staying ‘above the line’ in conversations, allowing you to engage with people in ways th...
Apr 13, 2022•48 min
In this episode of The Internal Comms Podcast, host Katie Macaluay looks into the dynamic between internal comms and strategy – at its best a symbiotic relationship that drives the business strategy forward, galvanises teams behind the organisation’s mission and enables transformation. This week’s guests, Canada Life UK’s Chief People Officer Nick Harding and Head of Communications and Engagement Alana Renner, are experts in how this partnership works in action. Over the course of the conversati...
Mar 30, 2022•1 hr 6 min
In episode 58 of The Internal Comms Podcast, we dissect the results of the latest State of the Sector report, the definitive global survey of the internal communication landscape, from Gallagher, who has been leading the internal communication conversation since 2008. For more than a decade, this survey has given IC professionals the inside track on the evolution of internal communication, the key priorities, challenges, influences, and our day-to-day practices. Host, Katie Macaulay speaks to Ga...
Mar 16, 2022•39 min
In episode 57 of The Internal Comms Podcast, listeners can take a peek inside the world of IC at IKEA, as host Katie Macaulay chats with a dynamic duo from the multinational furniture brand. The infectious energy of CEO Communication Leader Daniela Rogosic and Global Head of Co-Worker Communication Guy Britt is apparent from the off. In this spirited episode, the pair shed light on their experiences working for an historic business with a unique culture and values, as well as the challenges of c...
Mar 02, 2022•1 hr 3 min
In this first episode of season 7 of The Internal Comms Podcast, host Katie Macaulay talks to Jim Shaffer, an internationally recognised business adviser, leadership coach, author and speaker. Jim’s impressive career has seen him move from US politics to management consultancy, where he’s worked with numerous blue-chip organisations to fix business problems through better communication. A Fellow of the International Association of Business Communicators, Jim now runs the Jim Shaffer Group – a le...
Feb 16, 2022•53 min
Get ready to tune in to our next season of The Internal Comms Podcast. While Season 7 promises an amazing array of guests, this special episode highlights some of the best moments from our last season to whet your appetite before it arrives. Here, Katie selects some of her favourite snippets, which range from the academic perspective on what real engagement looks like, to the importance of driving intention behind internal comms. Season 7 launches on 16 February, bringing you fascinating insight...
Feb 09, 2022•54 min
In the final episode of season 6 of The Internal Comms Podcast, host Katie Macaulay speaks to Sally Susman, Executive Vice President and Chief Corporate Affairs Officer at Pfizer. It has been an extraordinary two years for Pfizer. Like many organisations around the world, the biopharmaceutical company had to adapt to remote working, supporting their staff through the transition. But, of course, that’s not all. In the midst of the pandemic, Pfizer developed and deployed the lifesaving COVID-19 va...
Dec 01, 2021•1 hr 7 min
In the sixth episode of season 6 of The Internal Comms Podcast, host Katie Macaulay talks to Phil Dobson, founder of BrainWorkshops and author of The Brain Book: How to Think and Work Smarter. Until 2007, Phil was an aspiring musician working in sales and business development. When an injury forced him to take a step back for 15 weeks, it enabled him to pivot his life towards the world of psychology. Now a psychotherapist, coach, and facilitator, Phil uses insights from neuroscience and psycholo...
Nov 17, 2021•1 hr 41 min
***The content in this episode of The Internal Comms Podcast may be triggering for those who have experience of suicide.*** In the fourth episode of season 6 of The Internal Comms Podcast, host Katie Macaulay speaks to Karen Coleman and Naomi Sutcliffe, architects behind the award-winning ‘Check-in’ campaign which aims to prevent staff suicide across the West Yorkshire and Harrogate Health and Care Partnership area. The campaign promotes a wellbeing culture by normalising the conversation around...
Nov 03, 2021•1 hr 2 min
In the fourth episode of season 6 of The Internal Comms Podcast, host Katie Macaulay catches up with Maliha Aqeel, Director of Global Communications and Digital Channels at Fix Network World – the global leader in the automotive aftermarket services sector. A member of the International Association of Business Communicators’ International Executive Board, Maliha has honed her expertise at organisations across the globe, from Dubai to Canada. She applies her analytical problem-solving skills in e...
Oct 20, 2021•1 hr 24 min
In the third episode of season 6 of The Internal Comms Podcast, host Katie Macaulay catches up with communications expert and IABC Fellow Jane Mitchell. Jane began her career with the BBC, before moving into producing award-winning films for corporate clients. In the 1990s, her focus shifted to developing strategic approaches to internal comms and employee engagement, setting up her consulting firm JL&M in 2005. In this wide-ranging episode, Jane joins the dots between public broadcasting an...
Oct 06, 2021•1 hr 17 min
In the second episode of season 6 of The Internal Comms Podcast, host Katie Macaulay talks to Brian Landau, an authority in podcasting and expert on all things audio content creation and distribution. Brian was the executive vice president of strategy at the podcast network, Cadence 13, senior director of corporate development at the influencer marketing company, IZA and spent nearly five years at Westwood One, the largest audio broadcast network in America. Today, Brian is co-founder and CEO of...
Sep 22, 2021•43 min
In this first episode of season 6 of The Internal Comms Podcast, host Katie Macaulay talks to the father of employee engagement, organisational psychologist Professor William Kahn. With the publication of his paper ‘Psychological conditions of personal engagement and disengagement at work’ in 1990, the concept of engagement at work was born. Now a professor of management and organisations at Boston University’s Questrom School of Business, his vast array of academic research explores the relatio...
Sep 08, 2021•54 min
The curtain is about to go up on the new season of The Internal Comms Podcast, with some fantastic guests joining host Katie Macaulay to talk about all things communication. For this special compilation episode, we give you a taste of what’s to come with some of our best bits from Season 5. Katie has picked her favourite moments from seven fascinating conversations with communications experts from across the spectrum, from corporate Australia to construction and the charity sector. Season 6 laun...
Sep 01, 2021•29 min
It has always been Katie Macaulay’s goal for The Internal Comms Podcast to help improve the way organisations communicate with their people, and this week she does so by exploring how behavioural science can influence our thinking as internal comms pros. In recent years, this fascinating field has given our friends in marketing a better understanding of what drives decision-making. This knowledge has, in turn, heavily influenced the approach to customer experience, product design, and all aspect...
May 12, 2021•1 hr 12 min
