This episode of The Innovation Engine features Part 2 of our interview with Jason Cyr, VP and Head of Product Design at Cisco Security. 3Pillar Field CTO Lance Mohring jumps back into the conversation to talk with Jason about how Cisco is able to acquire the most innovative, cutting-edge cybersecurity startups and then integrate their products into one unified, user-centric platform. Jason explains that Cisco embeds designers as low in the organizational structure as possible and is big on the c...
Oct 08, 2024•23 min
How does Cisco produce one of the best-integrated cybersecurity platforms in the world? Jason Cyr, VP and Head of Product Design at Cisco, joins The Innovation Engine to talk with 3Pillar Field CTO Lance Mohring about how design is deeply embedded in Cisco’s product development process. Jason walks us through the market and organizational context that shapes Cisco’s unified product design process, which frequently involves incorporating new products to the overall product mix in the wake of an a...
Oct 02, 2024•27 min
According to Gartner, 80% of health system CIOs are actively exploring Generative AI use cases, so we break down the basics that everyone in health IT should know about the technology on this episode of The Innovation Engine. We cover three main topic areas that will be vital for healthcare leaders to understand the implications of with regards to Generative AI: accuracy, cost, and privacy. Pankaj Chawla, 3Pillar’s Chief Innovation Officer, and David Evans, 3Pillar’s Director of Global Innovatio...
Sep 03, 2024•30 min
In healthcare, it’s the norm for there to be a three-month gap between providing a service and getting paid for it. Our guest today, Zachary Kelly, talks with 3Pillar healthcare industry lead Steve Rowe about what FinTech innovations can do to help physicians and private healthcare practices close that gap. Zachary is the Head of Growth for Chello, a credit line product from Oriental Bank that serves small-to-medium sized healthcare businesses. He explains how their market research showed that h...
Aug 20, 2024•32 min
According to Gartner Research, 60% of new custom business applications will be built using composable products by 2025. So what exactly are composable products, how should they be used, and which businesses should use them? Join 3Pillar Chief Innovation Officer Pankaj Chawla, Information Services Industry Lead Bernie Doone, and Field CTOs Scott Young and Rich Waller as they break down everything you need to know about composable products. Composability and composable business products are a foun...
Aug 06, 2024•30 min
Most healthcare organizations — from payers to insurance companies to providers — are so bogged down with maintaining disparate, decades-old legacy systems that they lack the resources to create the technical solutions they want. That’s where Unqork comes into play. 3Pillar’s Healthcare Industry Leader, Steve Rowe, hosts this episode and talks with Andrew Sullivan, Industry Partner at Unqork. Unqork is a codeless platform for application building that was founded to help companies eliminate the ...
Jun 11, 2024•35 min
Innovation in Healthcare: Why the Future Has Never Been Brighter Driving innovation in the healthcare space has traditionally been a challenge to say the least. The good news? Many of the challenges that have stood in the way of unlocking healthcare innovation in the past are now fading into the background. VP of Client Success Carl Rudow and our healthcare industry lead, Steve Rowe, unpack why we may well be entering a golden age of innovation in healthcare on the latest episode of The Innovati...
May 06, 2024•30 min
On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team. The trio discusses some of the key trends they saw shaping the FinServ space in 2023, including the evolution of consumer behavior toward a cashless (and sometimes even cardle...
Jan 09, 2024•31 min
In this episode of The Innovation Engine, we're thrilled to welcome Arjun Pillai, the visionary co-founder and CEO of the emerging company, Docket. Arjun, a seasoned entrepreneur with a rich history of successful ventures, delves into the critical concept of Go-To-Market First Product Management (GTM First Product Management). This episode is a deep dive into why it's essential to consider market strategy, distribution, and user acquisition right from the inception of a product. Arjun brings to ...
Dec 05, 2023•32 min
On this episode of The Innovation Engine Podcast, we dive deep into the realm of innovation, change, and the human resistance to new ideas with David Schonthal, an award-winning professor at the Kellogg School of Management. David, co-originator of the revolutionary "friction theory," sheds light on why promising innovations often stumble before reaching their full potential. David and host Scott Varho explore the profound influence of human psychology on the acceptance and adoption of change. W...
Oct 17, 2023•35 min
3Pillar’s Financial Services Industry Lead, Rob Murray, joins us on the latest Innovation Engine to share some of the latest insights he’s gleaned from serving 3Pillar clients across the Financial Services space. Rob and Scott Varho dive deep into what it takes to successfully drive innovation in a tightly regulated industry like Financial Services, where many organizations feel handcuffed by the legacy software and systems that power their customer experiences. In this episode, we explore the m...
Oct 03, 2023•35 min
In today's transformative digital landscape, what truly defines a tech company? Matt Brandon, the Industry Leader for the 3Pillar Technology Vertical, joins us for a deep dive into the multifaceted world of technology. From the evolution of technology sectors to the omnipresence of data, Matt shares insights on navigating opportunities and threats in this high-paced arena. Matt's rich background showcases a blend of partnerships with leading tech entities, his impactful journeys at Colego and Ga...
Sep 19, 2023•30 min
Digital transformation is a term often tossed around in boardrooms but rarely understood in its full depth and breadth. David Rogers joins us on this episode of The Innovation Engine podcast to discuss his latest book, The Digital Transformation Roadmap , and his vast experience advising a bevy of top-tier corporate clients including Google, Microsoft, Citigroup, and Toyota. A renowned faculty member at Columbia Business School, expert in digital transformation, and the brain behind several grou...
Sep 05, 2023•1 hr 3 min
Bernie Doone joins us on this episode of The Innovation Engine to delve deep into the intricate world of Information Services. Bernie is no stranger to our listeners, having previously co-hosted episodes featuring insightful dialogues with experts like Marianne Johnson of Cox Automotive and Josh Eastright from Bloomberg Industry Group. At its core, Information Services revolves around B2B companies whose assets lie predominantly in insights and value-added services. These entities play the cruci...
Aug 22, 2023•54 min
Productizing a services business is no small feat, but the benefits of doing so are vast: improved margins, increased productivity, higher company valuations, and less reliance on increasingly in-demand tech talent. Eisha Armstrong joins us on this episode of The Innovation Engine to share more about how to turn a services company into a productized business. Eisha has established herself as an authoritative voice in this space, having authored two compelling books: Fearless: How to Transform a ...
Jul 11, 2023•37 min•Ep. 202
Sam Yen, the Chief Innovation Officer for Commercial Banking at JPMorgan Chase, joins us for this episode of The Innovation Engine to discuss Innovation by Design and Scaling Innovation. Sam is responsible for JPMorgan Chase’s digital products, platforms, innovation, and product strategy, so there is a massive amount of responsibility that falls under his purview. We kick off the episode by diving into Sam's guiding principles for leading teams and prioritizing work in a financial institution of...
Jun 20, 2023•36 min
Ready to be inspired by a transformation story that propelled a bank to new heights? In this discussion with Paul Cobban, we dig deep into the remarkable business transformation of DBS Bank under his leadership. DBS' incredible journey saw the company go from having the reputation of being known as "D#mn Bloody Slow," as Paul tells it, to becoming a digital powerhouse that regularly earns accolades for its digital experience and transformation. DBS was named "World's Best Bank” by Global Finance...
Jun 06, 2023•54 min
On this episode, we're diving into the world of Agile Thinking with our guest, Kevin Philpott, Director of Product Design at Pie Insurance. Pie Insurance is a venture-backed insurtech startup, having raised over $600 million in funding since its inception in 2017. Kevin, who has been with Pie Insurance from the very start, is now responsible for all B2B, B2C, and enterprise digital interfaces. Prior to Pie, Kevin held senior product design roles at companies such as RapidFinance, part of the Qui...
May 23, 2023•45 min
On this episode of The Innovation Engine , we explore the fascinating world of applied innovation and the critical process of testing the commercial viability of ideas. Join us as we speak with Michael Rabjohns, Global Head of User Experience Research and Design at 3Pillar, and Steven Cooper, a Lead UX Designer in Michael's group. Both bring extensive experience in the digital product space. Between them, they have worked with household names like Marriott, Calvin Klein, Microsoft, Salesforce, a...
May 09, 2023•57 min
Do you know the difference between focusing on outcomes versus outputs in product development — and why the difference can make or break a product? In this episode, we explore how shifting the focus from churning out features to driving business outcomes can help product teams deliver far greater value to users and organizations. Our guest, Josh Seiden, is a designer, strategy consultant, and author of the book Outcomes Over Output: Why customer behavior is the key metric for business success . ...
Mar 28, 2023•46 min
In this episode, we're joined by Teresa Torres, an internationally recognized author, speaker, and coach. With a focus on continuous discovery, Teresa has coached hundreds of product teams of all sizes and industries in a structured approach to infusing customer input into their daily product decisions. Her expertise has helped product teams move away from simply focusing on Agile execution and how they build products towards a more holistic approach to development that places an equal focus on ...
Mar 14, 2023•47 min
In part two of our interview with Marty Cagan, the celebrated product expert and bestselling author of Empowered and Inspired , we discuss the foundational elements needed for product teams to be successful and how to identify mission-driven teams. We also discuss how to structure product teams to maximize effectiveness, how to hold product teams accountable, and the altitude you need to speak at to handle executive and investor expectations. The key point is that product teams provide the most ...
Feb 28, 2023•25 min•Ep. 195
What separates the most successful product companies in the world — Apple, Amazon, Google —from everyone else? It’s a question Marty Cagan has spent the better part of his career exploring, writing about, and seeking to answer. At least part of the answer lies in the fact that many of these highly successful companies follow a model where product teams are empowered to solve problems and deliver outcomes rather than accept requirements and deliver outputs. Marty Cagan joins us to discuss the man...
Feb 14, 2023•27 min
How can you predict opportunities for massive innovation before they happen? By identifying inflection points before they happen. Inflection points are moments of significant change for a business, industry, or market. They feature prominently in Dr. Rita Gunther McGrath's latest book, Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen . Dr. McGrath discusses how to identify and navigate these inflection points in business — so you can position yourself and your ...
Jan 31, 2023•35 min
When it comes to innovation, the education industry typically isn’t the first that comes to mind — but Ron Reed is trying to change that. He’s the Founder and Executive Producer of SXSW EDU, an annual event that fosters innovation and learning within the education industry. SXSW is well-known for its tech conference, music festival, and independent film festival, but it covers a wider range of topics, including the education event that’s held in the days before the tech conference. Ron talks abo...
Jan 10, 2023•45 min•Ep. 192
Marianne Johnson is the Executive Vice President and Chief Product Officer at Cox Automotive, where she oversees a team of roughly 5000 people across 700 Scrum teams. She’s responsible for an $8 billion dollar portfolio that includes a number of products that are household names, including Autotrader and Kelley Blue Book. On this episode, Scott Varho and Bernie Doone talk with Mariannne about building a culture where rapid innovation and living on the cutting-edge of technology are the norm. Epi...
Dec 13, 2022•41 min•Ep. 191
Sejal Amin is the newly-named Chief Technology Officer at Shutterstock where she has a broad mandate to drive Shutterstock’s digital transformation into a full-service creative platform for hundreds of thousands of creative professionals around the world. She talks with 3Pillar’s Scott Varho and Elisabeth Beller about moving from software project to product on this episode of The Innovation Engine . Tune in to the full conversation to hear how Shutterstock is making the leap from project to prod...
Nov 29, 2022•35 min•Ep. 190
When you think of financial services and healthcare, ease of transformation likely isn’t the first to come to mind. There are privacy concerns, compliance issues, and security responsibilities. So how does a company that sits at the intersection of those two tackle radical digital transformation—all while already sitting at the top of its field? For this episode, we speak with Cory Gundberg about driving digital transformation in large organizations. Cory is the COO of Optum Financial, where he’...
Nov 15, 2022•37 min•Ep. 189
In this special episode of The Innovation Engine , we’re joined by Jessica Hall, VP of Design at CoStar Group, alongside 3Pillar Global CEO David DeWolf. Three years ago we spoke with them both about their book, The Product Mindset: Succeed in the Digital Economy by Changing the Way Your Organization Thinks . This time around, we take a look at what they’ve both learned in the years since, how Jessica’s perspective of The Product Mindset has changed since working at CoStar Group, and what they w...
Nov 01, 2022•56 min•Ep. 188
Bloomberg Industry Group CEO Josh Eastright talks with us about putting CX innovation into practice for this episode of the podcast. We discuss why when you’re running a digital business a product is never done, why providing your customers with answers at their point of need is a sign of an evolved customer experience, and why AI and machine learning are still heavily reliant on the human component to deliver valuable content to consumers. Resources: Learn more at bloombergindustry.com Visit Jo...
Oct 24, 2022•40 min
