The Human Centered Design Podcast (This is HCD) | Service Design & UX - podcast cover

The Human Centered Design Podcast (This is HCD) | Service Design & UX

The Human Centered Design Networkwww.thisishcd.com
Welcome to This is HCD, the premier podcast for human-centered design, with well over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Tune in, get inspired, and shape the future with This is HCD!
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Episodes

Pat and Nuala Geoghegan 'Aluminum mining: jobs and death in rural Ireland'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Aluminum is a critical material for digital. Since 1970, there has been 559% increase in its mining. A typical smartphone can be 14% aluminum, while a up to 50% of a laptop can be made up of steel and aluminum. Pat and Nuala Geoghegan are farmers from Askeaton, County Limerick. Soon after the Aughinish Alumina alum...

Nov 03, 202246 min

Lydia Hooper 'Walking the talk of HCD Principles'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We connected recently off the back of my stakeholder mapping essentials course, which is proof that I am always open to connect and interviewing people! Even on support tickets :-) We chat about non-violent communication, ...

Oct 25, 202238 min

Design at scale with Peter Löfgren (Head of Design at Service NSW Australia)

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with Peter Lofgren, Head of Design for Service NSW in Australia. We chat about Design at Scale, what this means, and how Peter has approached his work across several large organisations, Atlassian, ABC, Westpac and now Service NSW. Let’s jump in... Connect with Peter Löfgren on LinkedIn / ht...

Oct 17, 202243 min

Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for T...

Oct 10, 202248 min

Thea Kleinmagd of Fairphone 'Designing a smartphone that lasts'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Thea Kleinmagd is a Circular Material Chains Innovator at Fairphone. When you are buying your next smartphone, please consider Fairphone. They make excellent, modular and repairable products that are built to last. I started our chat by asking Thea to describe the potential toxic impacts of some of the over 50 diff...

Oct 06, 202240 min

Marc Fonteijn 'Why Service Design is not the answer to all of our problems'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for T...

Sep 07, 202238 min

June Holley 'Building meaningful, lasting and impactful connections through purpose-led network weaving'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers. I think you’re goi...

Aug 29, 202237 min

Dr Josh Lepawsky 'Pernicious myth of digital-as-ethereal'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Dr. Josh Lepawsky is fascinated by connections between geography, technological systems, and their discards. He researches waste from the manufacturing of electronics to its end of life. He explores where e-waste accumulates and who it affects. He has a keen interest in “how maintenance and repair might offer lesso...

Aug 17, 20221 hr 1 min

Gauthier Roussilhe 'The hidden costs of data centers'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Gauthier Roussilhe has specialized in the environmental footprint of the digital sector for 5 years, and is certainly among the most knowledable people I have been lucky to chat with about these issues. He is currently doing a PhD at the RMIT (Royal Melbourne Institute of Technology) to explore which digital infras...

Jul 21, 202251 min

Michael Galinsky 'All the Rage'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old. We’ve been creating content regularly f...

Jun 22, 202250 min

Emely Buyck 'The long and winding road that leads to the door of Service Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium. We speak about the evolution of service design internally, the pitfalls and the pieces that worked for Emely. We chat about life after Proximus and where to next - and how they are applying a service design approach to ...

Jun 14, 202241 min

Michelle Walter 'The evolution of design maturity within ANZ Bank'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old and we just passed 200 episodes on Apple...

Jun 01, 202248 min

Andy Farnell 'Perils of e-waste and benefits of being a digital vegan'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Andy Farnell is a British computer scientist and author specialising in signals, systems and cybersecurity. His popular textbook "Designing Sound" (MIT) and pioneering research and development in audio DSP and synthesis defined the field of Procedural Audio. Consultant to leading technology companies, and visiting ...

May 24, 20221 hr

Natalia Alessi 'English as a second language & finding your way into a career in Design.'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to a new episode of Getting Stareted in Design, I’m your host Ben Maclaren. In this episode, I talk to Natalia Alessi, a design lead at the University of Melbourne. Natalia reached out to us to help with some user research after this years Doing Design Festival. She shared her illustrations from the Festiva...

May 18, 202233 min

Laura Yarrow 'Agitating organisations forward'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”. We chat about the challenges that many designers hav...

May 18, 202234 min

Emma Blomkamp 'The Evolution of Co-Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Ne...

May 05, 202238 min

Hannah Smith 'The hidden weight of code'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hannah is a freelance WordPress developer from Bristol with a background in Computer Science. Before freelance life, amongst other things, she honed her management skills at the Environment Agency, where she managed large business change projects. She’s co-founder of Green Tech South West and is on a mission to rai...

Apr 27, 202247 min

Sasja Nieukerk-Chomos 'Organisational Toxicity - Understanding and navigating trauma-inducing workplaces'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Ne...

Apr 20, 202247 min

Brigette Metzler 'Research Ops: What it is, and why it's so important'

Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses on...

Apr 05, 202251 min

Lola Oyelayo-Pearson 'Understanding Money & Shaping experiences to empower entrepreneurs at Shopify'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode i speak with Lola Oyelayo-Pearson from Shopify. Lola of a Director of UX, Money and we chat about what this actually means. We speak about the mission at Shopify to remain independent, and supporting entrepreneurship globally by making it easier to sell and creating a support network for their merch...

Mar 15, 202241 min

The Science of Less with Leidy Klotz

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I’m your host KA McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. Today I’m joined by Leidy Klotz, an engineer, behavioural scientist and author of the book Subtract: The Untapped Science of Less. We talk about subtraction as a critical capability for designers and design leaders, why we overlook...

Feb 15, 202240 min

Markus Edgar Hormess 'Prototyping : Why you should burn requirements documents'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with one of my colleagues at This is Doing, Markus Edgar Hormess. Markus’s name is one that many within the service design world will no doubt be familiar with, but nevertheless let me tell you a little bit about my guest today. Markus is based in Germany, is a trained physicist and partner ...

Feb 04, 202241 min

Marc Stickdorn 'Exploring Zoom Levels and understanding Journey Map Ops in greater detail'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, Ben MacLaren speaks with Marc Stickdorn (main author of the seminal service design books, This is Service Design Thinking and This is Service Design Doing) about understanding zoom levels and how this related to Marc's framework for Journey Map Operations. The framework helps teams and organisation...

Jan 26, 202218 min

Sharon Richardson 'Blind belief in data and technology as bad as blind belief in belief.'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Is technology a good thing? That was my first question I asked Dr Sharon Richardson, who is a senior scientist and lecturer in geocomputation at the University of Zurich, where she applies data-intensive methods to improve understanding of and assist in human, societal and environmental challenges. Sharon also has ...

Jan 18, 202245 min

Renee Albrecht-Mallinger 'Teaching as design for learning'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show we have Renee Abrecht Mallinger - a Lead Design Researcher at one of my favourite design studios Global Good Studio of Chicago. We chat about the intersectionality of Renees’ previous career as a middle school and high school teacher and now as Design Researcher, primarily focussed on governmental...

Jan 14, 202235 min

Joe Macleod 'Peering through the Past, Present and Future lens of End Experiences'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. You are in for ...

Dec 20, 202147 min

Gerry McGovern 'Earth Experience Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with the brilliant Gerry McGovern about the story behind his exciting and very much needed course Earth Experience Design - we answer some community based questions about this topic as well as talk about the disassociation of behaviours that persist within the creators of online products and...

Dec 17, 202144 min

Luke Craven and Elise Motalli "What it means to be a systems-conscious designer"

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. In this podcast we hear from Luke Craven and Elise Motalli about what it means to be a systems-conscious designer, where we can turn to for more expansive language about the worlds we want. https://www.linkedin.com/in/elise-...

Dec 17, 202134 min

Katie Singer 'The invisible, immaterial Internet is not what it seems'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Some people live their ideas. Katie Singer is one of them. She writes about the energy, extraction, toxic waste and greenhouse gases involved in manufacturing computers, telecom infrastructure, electric vehicles and other electronic technologies. Train with Gerry / https://www.thisisdoing.com/team/gerry-mcgovern Jo...

Dec 07, 202153 min

Rachael Dietkus, Morgan Cataldo and Tad Hirsch - 'Practicing without a license'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. Today we’re joined by community-design leader Morgan Lee Cataldo, professor of design Tad Hirsch and social worker turned designer, Rachael Dietkus. We explore the similarities between design research and psychotherapy, the ...

Nov 26, 202155 min
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