The Human Centered Design Podcast (This is HCD) | Service Design & UX - podcast cover

The Human Centered Design Podcast (This is HCD) | Service Design & UX

The Human Centered Design Networkwww.thisishcd.com
Welcome to This is HCD, the premier podcast for human-centered design, with well over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Tune in, get inspired, and shape the future with This is HCD!
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Episodes

Moodi Mahmoudi 'The rise of the service economy and rethinking how we approach service discovery"

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with Moodi Mahmoudi of Next, a business centred around helping organisations create frameworks for design and innovation within their businesses - we speak about the automation of the role of Designer and what this looks like - and I challenge Moodi about the risks associated with this. Is t...

Nov 21, 202130 min

Sloan Leo - what community?

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. On today's podcast I’m joined by the exceptional Sloan Leo. Sloan is many things - a designer, community organiser, educator, friend and owner of Flox Studios. We talk about equity-centred design, about the inspiration that ...

Nov 05, 202141 min

Gender diverse in design with KA McKercher / Episode 2

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. In this podcast we hear from Ruby Quail and Hailey Cooperrider about gender diversity, what designers can learn from games and why we should slow down in our design work (a recurring theme across this series). https://www.li...

Oct 08, 202134 min

George Aye 'Understanding Power and it's role within Human Centered Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd We speak about Human-Centered-ness in this podcast. Just what do we mean when we say HCD and we discuss the problems it faces when being applied - what is causing the term to lose its power and the role education and large consultancies play. We talk about what often gets missed when HCD work is undertaken, and als...

Sep 29, 202148 min

Pushing Practice with KA McKercher / Episode 1

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes : Doing Co-design for Real. In this podcast we speak with Euan Black and lauren anseline about networks for social impact - what they are, how to convene networks and what to avoid. Content warning: we talk about death and end of life in this podcast....

Sep 24, 202140 min

'Understanding what it means to be agile within an Agile organisation'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, you’ll hear from myself our wonderful agile expert at This is Doing - Daniela Decker - we chat about the common misconceptions about what it means to ‘Do’ and ‘Be’ Agile and cover off parts of where things get a little bit weird when it comes to the interpretation of Agile and Agility - let’s jump ...

Sep 23, 202127 min

Anneli Ohvril 'Let’s talk about digital hygiene'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd If someone looked inside your computer or your Cloud account would they find a tidy, clean, well-maintained place? Or would they find a messy, chaotic dump. Imagine if old, waste content smelled. How smelly would your computer be? Anneli Ohvril is founder and CEO of Let’s Do It World, the international environmenta...

Sep 22, 202150 min

Randal Plunkett 'Lord Dunsany and the Rewilding of his 1700 acre estate'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode we welcome Randal Plunkett who is also Lord Dunsany of Dunsany land in Meath, an area 50 miles north west of Dublin City in Ireland. Randal’s family are deeply entrenched in my upbringing - as a great great great great great great uncle of Randals was Oliver Plunkett, who was brutally murdered by Ol...

Sep 15, 202140 min

Eva Penzeymoog 'How Design without consideration, can and will impact the safety for all'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode we welcome Eva Penzeymoog back onto the show. For long time listeners you might remember Eva’s episode in July 2019 about Designing Against Domestic Violence. Since then, Eva’s been buy working through the pandemic, and complete her first book ‘Design for Safety’ on A Book Apart. This episode may be...

Aug 30, 202130 min

Iria Lopez 'Designing for loneliness'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, transformational design and innovation training for teams and organisations for people within the Design and change-making space. Today on the show we ha...

Aug 20, 202133 min

Sindhu Bhat 'Breaking into a career in Service Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I chat with Sindhu Bhat, a service design student from Bangalore in India but based in Ireland. Sindhu contacted me recently to speak to her class about service design and we instantly connected - I was inspired about the journey from Film School in India that took her to IBM as an Experience Design...

Aug 17, 202130 min

Judah Armani 'Dangerously positive learning'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd The badass of 'Inhouse Records' - the first recording studio from inside prison. @hodajudaharmani HOME | Inhouserecords InHouse Ep. 24 Stickz by InHouse: The Podcast Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10...

Aug 11, 202138 min

Tomer Sharon 'In pursuit of Happiness (and other Metrics)'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems....

Aug 03, 202131 min

Marc Stickdorn 'Journey Map Ops Q&A'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, you’ll hear from Ann Padley, Head of Faculty at This is Doing, and Marc Stickdorn, author of 'This is Service Design Thinking' and 'This is Service Design Doing' and trainer at This is Doing. We chat about the Journey Map Operations session Marc ran at the June Doing Design Festival and answer some...

Jul 21, 202137 min

Georgie Smallwood 'Pioneer products- it’s all about the journey'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with Georgie Smallwood, CPO at Tier Mobility in Germany (moped, scooters). We chat about the mission and purpose behind Tier and how it works with local councils to offer e-mobility to citizens across Europe. We chat about the service model that sits behind the business, and go deep into det...

Jul 07, 202144 min

Virginie Guerin 'Digital hygiene: a recipe for cleaning up your digital life'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hear about the many digital sustainability initiatives that are happening in France from Virginie Guerin, an urban planner, who is co-founder of World CleanUp Day France. Learn about the recipe they used to get organizations and citizens involved in highly successful digital cleanup initiatives. Virginie on LinkedI...

Jun 25, 202139 min

Noel Hatch 'Local government and enabling neighbourhoods'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to another episode of Moments of Change. I am your host, Melanie Rayment and in this episode I speak with Noel Hatch, an incredible change maker from Camden Council in UK. We speak about his work as Head of Strategy at Camden Council and enabling neighbourhoods to exist and thrive. I hope you enjoy it - Mel...

Jun 16, 202151 min

Dorota Gazy & Dr Qin Han 'Doing Remote Research'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, you’ll hear from myself, Gerry Scullion and Dr Qin Han and Dorota Gazy of STBY - two world class design researchers who live and breathe design research every single day. They are running a session at the Doing Design Festival on June 18 2021 and also a 'Doing Remote Research' short course on June ...

Jun 15, 202135 min

Rachael Dietkus 'Exploring what it means to be trauma-informed in design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Before we jump into this episode, I wanted to alert listeners that this episode may contain content that is triggering to some people. In it we discuss sexual abuse and working with Design alongside issues of trauma. Today on the show we have Rachael Dietkus a phenomenal person and advocate for trauma led approache...

Jun 02, 20211 hr 4 min

Kelly Ann McKercher 'Designing with, Designing for and Designing at'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode I speak with the brilliant, the lovely, Kelly Ann McKercher - author of Beyond Sticky Notes and a wonderful designer to boot. We speak about DESIGN AT people - and go deeper into determining what this means for organisations. We speak about ways for teams and designers to help self-identify between ...

May 31, 202138 min

Christof Zürn 'The Power of Music Thinking'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd We chat the interrelationship between Design and Music and what Design can learn from thinking like a musician. As an 'ex' musician and songwriter myself, I see the world of Design very much within the same family as music. We drill a little deeper into Christofs Music Thinking framework and learn more about the va...

May 21, 202135 min

Tom Greenwood 'Is digital the great accelerator of the climate crisis?'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd The Website Carbon Calculator is a real go to tool for me when I want to find out how much CO2 a particular web page is creating. This, and many other great initiatives, comes from Wholegrain Digital, a company founded by Vineeta and Tom Greenwood in 2007. Tom has recently published an excellent book, Sustainable W...

May 20, 202150 min

Renatus Hoogenraad 'Coaching for Designers & Changemakers'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, you’ll hear from Gerry Scullion and Renatus, Head of Coaching at This is Doing. We speak about What Coaching is, if it differs to Mentoring and what benefits it can bring to practitioners. Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a re...

May 10, 202137 min

Shane Waring 'Exploring the rapid service experimentation model within local Councils'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for people within the Design and change-making space. Today on the sho...

May 07, 202135 min

Adam Lawrence 'The Story of This is Service Design Doing'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd We speak about the work that went into it by Marc, Markus, Adam and Jakob and all of the 200-300 practitioners around the world, some of whom are now part of This is Doing and generally about how it all came together. Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . O...

May 05, 202138 min

Rachel Liu 'How to be Inclusive Pioneers'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this conversation, Vimla and Rachel talk about multi-culturalism, how to have difficult conversations and how to build more inclusive workplace cultures. Rachel's humble and unique perspective gives an eye-opening account of how to design education around cultural needs and so much more. Inclusive Pioneers https...

Apr 28, 202150 min

Lar Veale 'Embedding Jobs to be Done into banking'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show we have Lar Veale, Lead UX Designer for Business Banking in AIB - one of Ireland’s biggest banks. We speak about the journey both Lar and AIB went on introducing Jobs to be Done, and what this actually entailed. I have little experience with JTBD, so I was extra curious and approached the conversa...

Apr 27, 202136 min

Annie Mbako 'What is Inclusive Process Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, Vimla is speaking to Annie Mbako a fairly newcomer to the design and tech space, where we're speaking about career transitions and how in some industries what you wear is as important as what you think. https://twitter.com/Annie_Efosi Creators & Guests Gerry Scullion - Host Stef Murphy - Produc...

Apr 09, 202155 min

Sarah Winters 'How COVID-19 drove panic publishing'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd When COVID-19 hit, many governments reverted to a panic publishing approach, getting as much content up on their websites as quickly as possible. Structure, organization, testing, it all got shoved aside in the rush to publish. Sarah explains how this sort of panic publishing culture can be avoided in the future be...

Mar 29, 202143 min

Jo Szczepanska 'Bringing Co-Design Closer to organisations'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show, we have Jo Szczepanska - an incredible designer based in Australia. In this episode, we spoke at length around co-design and how to go about introducing it within organisations. We spoke about Jo’s experience working in this space and spoke about a fascinating project that Jo did called Refugee R...

Mar 26, 202143 min
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