The Human Centered Design Podcast (This is HCD) | Service Design & UX - podcast cover

The Human Centered Design Podcast (This is HCD) | Service Design & UX

The Human Centered Design Networkwww.thisishcd.com
Welcome to This is HCD, the premier podcast for human-centered design, with well over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Tune in, get inspired, and shape the future with This is HCD!
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Episodes

Doing Design ' Bridging the gap between creative dynamics and business logic'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to another episode of the Doing Design Podcast. In this episode, Geke van Dijk and Wietze van der Aa talk about the gap between creativity and business logic ahead of their upcoming course 'Doing Business Innovation' on thisisdoing.com Connect with Geke on LinkedIn / https://www.linkedin.com/in/gekevandijk/...

Mar 25, 202122 min

Zaire Allen 'Changing the face of design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of Culture Cast, with Vimla Appadoo! I am the co-founder of Honey Badger. In this episode, I speak with Zaire Allen - who is the founder of Love Circular, who specifically teach people how to get into the UX industry from underrepresented communities. Hands down, one of our favo...

Mar 04, 202158 min

Ana Kyra Beks 'Good Design relies on great facilitation'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show we have Ana Kyra Beks, a Slovenian service design and facilitator based in Germany. In this episode, we speak about Ana's studies at Laurea University in Finland, and her interest in neural psychology and how this transfers to the structuring of online learning, something that many of us are doing...

Feb 19, 202131 min

Liam Nugent '99.9% of what you do is rubbish'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd When Liam Nugent closed down his digital agency he accounted for all the digital stuff they had created. Each employee was generating about 100 gigabytes of data a year. When they cleaned up all this data so as to give a quality hand-off to their clients, they found that 99.9% of the 8 terabytes of data they had cr...

Feb 18, 202145 min

Annette Joseph 'Discussing the "R-word": Race and Culture'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to another episode of Culture Cast, I am your host, Vimla Appadoo, Chief Culture Officer for Honey Badger in the UK. Today on the show, I speak with Annette Joseph. Diverse & Equal (D&E) Founder, Annette Joseph, is an award-winning Agile Coach/Delivery Manager. As Chair of Co-op’s BAME colleague net...

Feb 08, 202153 min

Eriol Fox 'Diversity in Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show, we have Eriol Fox, someone I recently connected not on Twitter, but within the This is HCD Slack channel. Eriol describes themselves as a human rights centred and humanitarian designer and is one of those designers that makes many of us quite enviable. They can work with organisations in pretty m...

Feb 02, 202140 min

'When two tribes go to war' with Nick Coster & Gerry Scullion

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, Nick and Gerry discuss the FESTIVAL BONUS session 'Product Management is not a 4 letter word' (recorded with Adrienne Tan) and also cover where potential tension between Product Management and Design may originate from, dud detection skills, and where the biggest costs lie when developing new produ...

Jan 30, 202128 min

Kataraina Davis 'Designing with Māori knowledge'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, we hear about Kataraina's passion for ensuring a culturally responsive way of being and working, particularly for the Indigenous people of New Zealand – Ngai Māori. And how she combines design thinking methodologies with Māori knowledge to provide leadership and direction to issues facing Māori. ht...

Jan 20, 202130 min

Richard Gahagan 'Getting organisational culture right when hiring or being hired'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to the first official episode of The Culture Cast podcast, I am your host for this episode, Gareth Burton. In this episode, I will speak with Richard Gahagan, about all things organisational culture. Richard can be found on twitter @RichardGahagan or LinkedIn linkedin.com/in/richardgahagan Creator...

Jan 14, 202139 min

Joanna Peel 'My journey from full-time employment to a Masters course, to my first UX role'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of Getting Started in Design, I am your host Gerry Scullion, service designer and educator and founder of This is HCD Network and CEO of This is Doing. This podcast is focussed on shining a light on the tricky stages between education and employment and also covers moving career...

Dec 23, 202034 min

Dr. Lucretia Berry 'Many Hues. One Humanity.'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user expe...

Dec 23, 202035 min

Laura Kalbag 'Privacy & Accessibility for Everyone'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user expe...

Dec 19, 202029 min

Beth Stensen 'Netlife’s journey to be a Earth Experience digital consultancy'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Netlife is one of Norway’s digital pioneers, having focused on usability and user experience when it was not exactly fashionable. Beth Stensen, their CEO, talks to Gerry McGovern about how Netlife is on a new journey which focuses on the Earth Experience. It’s exciting and challenging times. Digital can often accel...

Dec 12, 202038 min

Emma Jones 'Project F - Working to correct the gender imbalance in the tech industry'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more. Today on the show we have Emma J...

Nov 25, 202043 min

Kim Mackenzie Doyle 'Designing for the future with children and schools at the Center'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd This episode is brought to you by This is Doing - Learn Design and Innovation remotely via online classes Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and inn...

Nov 17, 202035 min

Doing Design 'Structuring Design Research Projects for Success'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode of Doing Design, you will hear from myself, Gerry Scullion and Geke Van Dijk, one of the finest design researchers that I know of and work with. We chat about structuring design research projects for success and go through the granular details of things that successful research projects do. It's a g...

Nov 14, 202031 min

Nick Evanson 'Big Data growth is not sustainable'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd By 2035, it is estimated that there will be more than 2,000 zettabytes of data produced globally. Based on current storage pricing, 2,000 zettabytes would cost $58 trillion to store. The global economy is currently worth about $80 trillion. The pace and quantity of data production is not even remotely sustainable. ...

Nov 12, 202054 min

David Dylan Thomas 'Designing with/for Cognitive Bias'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, I am delighted to welcome David Dylan Thomas, author of the new book from A Book Apart, Designing for Cognitive Bias. We speak openly about bias in the design sphere and what we can do to mitigate it - right from the start of our projects. David’s a wonderful guest and also facilitated a wonderful ...

Nov 09, 202034 min

Marc Stickdorn on Doing Design 'Journey Map Operations'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to the Doing Design podcast on This is HCD. Hosted by all the worlds best live design and innovation trainers at ThisisDoing.com - The Doing Design podcast focusses on all the behind the scenes things related to actually DOING Innovation and Design, such as Design Research, Facilitation, Prototyping, Visual...

Oct 27, 202027 min

Jono Alderson 'The unseen cost of poor web design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd The growth in webpage size over the years has been astounding. It is driven by a culture of delivery, a project mindset, and a feeli...

Oct 20, 202050 min

Doing Design 'The Challenges of Facilitating Collaboration in turbulent times

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, you’ll hear from myself, Gerry Scullion, and Renatus Hoogenraad, a trainer at This is Doing and one of the finest facilitators and practitioners in the business. Renatus is an executive coach with a background in theatre and dance and also a leader within the world of applied improvisation. In this...

Oct 09, 202037 min

Donna Spencer 'Jumping into the world of Information Architecture'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd I am delighted to welcome Melbournian, Donna Spencer, a name that should be familiar to many Information Architects around the world. Donna has over 20-years experience, and has lived and breathed the full lifecycle and has seen strategic design evolve. Donna has written 3 books ‘A Practical Guide to IA’ ‘Card Sort...

Oct 03, 202040 min

Pinar Guvenc 'Understanding Architecture's role in designing inclusive spaces'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show, is Pinar Guvenc, Partner at SOUR, an architectural and design firm based in Brooklyn, New York - SOUR is a play on the words social and innovation - and their purpose is to responsibly use Design to build a better future. We get into the what the role of Architecture is and how it connects with s...

Sep 24, 202040 min

Summer Howarth 'Co-designing a new architecture of learning'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to a new episode of Moments of Change with Melanie Rayment. In this episode, Melanie speaks with Summer Howarth, a learning designer based in Australia. @edusum www.eventfullearning.co @melrayment / https://www.twitter.com/melrayment Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like wh...

Sep 19, 202031 min

Dr Jane Hession & Ronan Healy 'The Power of Play'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Enjoy what we do at This is HCD? Support us and help us grow by becoming a Premium Listener ( https://premium.thisishcd.com ) In this episode, I speak with the Founder of How Might We, a Limerick-based design consultancy. We speak about how they are using Lego Serious Play to help enable bigger and more meaningful ...

Sep 09, 202038 min

Adam Lawrence 'Facilitation Fundamentals'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Adam Lawrence and Gerry Scullion speak facilitation and how Adam is adapting his facilitation skills in light of the global pandemic. We speak about the grid-edge of opportunity that Designers need to be made more aware of - and cover off the 3 key areas that Adam and Renatus focus on in their upcoming course, Faci...

Sep 07, 202038 min

Kelly Ann McKercher 'Doing co-design for real'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode of Moments of Change, Melanie Rayment speaks with the wonderful Kelly Ann McKercher. Kelly Ann McKercher is a co-design coach, facilitator and social researcher living in Australia. They have close to a decade’s experience in leading social innovation and co-design approaches across Australia and Ne...

Sep 04, 202036 min

Doing Design 'Content Design within Services'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Sarah Richards and Gerry Scullion speak about the role of Content Design within Services and speak about the cross over between the disciplines of content design and service design. Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : ...

Sep 03, 202035 min

Jared Spool 'We will run out of things. We will run out of time.'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd This episode was brought to you by https://www.thisisdoing.com - learn new skills in Design & Innovation via live online classrooms with the worlds best trainers Climate change is not seen by most as an immediate crisis, so we don’t act with urgency. The digital world is fairly blind to what needs to be done be...

Sep 01, 20201 hr 9 min

Aral Balkan 'Unpacking design’s role in surveillance capitalism (and beyond)'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd This episode was brought to you by https://www.thisisdoing.com - learn new skills in Design & Innovation via live online classrooms with the worlds best trainers Today on the show, we have Aral Balkan - a cyber rights activist, who is on a mission to spread the word about ethical alternatives to surveillance ca...

Aug 26, 202048 min
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