The Human Centered Design Podcast (This is HCD) | Service Design & UX - podcast cover

The Human Centered Design Podcast (This is HCD) | Service Design & UX

The Human Centered Design Networkwww.thisishcd.com
Welcome to This is HCD, the premier podcast for human-centered design, with well over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Tune in, get inspired, and shape the future with This is HCD!
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Episodes

Bas Raijmakers 'How do we take a global perspective on HCD while respecting local differences'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show, is Bas Raijmakers, co-founder and creative director of Standby, a specialist design research organisation for service innovation, based in London and Amsterdam. Bas is also a co-founder of the Reach Network (I’ll throw a link to this in the show notes). For those of you who don’t know what Reach ...

Aug 11, 202044 min

Chris Coyier 'Easy to design, hard to use'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Chris Coyier talks to Gerry McGovern about how many of the tools and resources out there make it easy for developers and designers to create bloated, heavy, energy-sapping digital designs. Chris says we need new thinking and new tools that clearly indicate when we are making design decisions that are bad for the us...

Aug 06, 202048 min

Dr Joanna Choukeir 'Leading place-based design for health and wellbeing'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode of Moments of Change with Melanie Rayment, Melanie speaks with the new Director of Design and Innovation at theRSA.org (Royal Society of Arts) about her experience in leading Design to enable positive outcomes for people. https://www.thersa.org/ https://www.linkedin.com/in/joannachoukeir/?originalSu...

Aug 06, 202035 min

Rafa Sardina '15-Grammy Award Winner Producer; How technology has affected the songwriting process and creation of music, and what Design can learn from it'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - a live class design and innovation company, providing training in the skills of service designers, design researchers, product managers, user e...

Jul 30, 202046 min

Geke Van Dijk 'Design Research for meaningful change'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to another episode of BDC. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers an...

Jul 25, 202036 min

Bulelani Mfaco 'Surviving on the margins of society'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, I speak with Buelani Mfaco, a South African asylum seeker and activist based in Ireland - he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick. To give some...

Jul 16, 202055 min

Tutti Taygerly 'Design Leadership'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Tutti Taygerly's website Tutti's writings on Medium Tutti on Twitter Tutti on LinkedIn Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'Thi...

Jul 09, 202049 min

Erika Hall 'Speed: the most important factor in the customer / user experience'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we've ruined web design, and if we have, what do we do about it? Buy Gerry McGovern's new book 'World Wide Waste' Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or...

Jul 06, 202059 min

Karen Peeters 'Discovering digital reliability and quality: the Toyota story'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? Thes...

Jun 17, 202018 min

Shanti Mathew 'Partnering to build better lives'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd My name is Melanie Rayment and I'm a social designer based in Sydney, Australia, and currently a Director at The Australian Centre for Social Innovation. Moments of Change is a podcast dedicated to exploring the moments that we learn from as we seek to design and cultivate positive social change. In this episode, I...

Jun 10, 202036 min

Rita Denny 'Reflections on changes in ethnographic praxis'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Rita Denny applies an anthropological framework to consumer behavior across the globe, calling on linguistic, semiotic and symbolic traditions for interpreting attitudes, perceptions and practices. Rita’s work has supported strategic development of products, services and brands as well as communications strategies ...

May 31, 202040 min

Chris Gray 'Dealing with PTSD as a result of working as a social media content moderator for META'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that looks like on a granular level, in terms of the processes involved in a ‘day i...

May 22, 202040 min

Rebekah Murphy 'My journey from Scrum Master to UX Designer'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Today on the show we have Rebekah Murphy a UX Designer based in Sydney, Australia. I met Rebekah early last year and met a few times in a mentorship capacity. Since then Rebekah has successfully transitioned into her first design role and is now the Chapter Lead for This is HCD in Sydney where she’s hosting events ...

May 14, 202029 min

Eric Meyer 'Overcoming complexity’s invisible force'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. Eric Meyer is a passionate advocate of designing for humanity, of leaving no one behind when you create your design, of thinking deeply about how things work for everyone - not simply how beautiful they look. Li...

May 13, 20201 hr 9 min

Jeremy Keith 'We've ruined the Web. Here's how we fix it.'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. In this session, I'm chatting with Jeremy Keith. Jeremy is a philosopher of the internet. Every time I see him speak, I'm struck by his calming presence, his brilliant mind and his deep humanity. Jeremy makes we...

Apr 10, 202052 min

Christine Hemphill 'Making human-centred design more human'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, I chat with the wonderful Christine Hemphill, MD of Open Inclusion in London, UK. We chat openly about how Design frameworks and methods are failing not only the design community but also the people who end up using these products or services. Christine has a framework that she discusses in this ep...

Apr 08, 202039 min

Senongo Akpem 'Cross-Cultural Design'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd This episode's guest is Senongo Akpem, a designer, illustrator and the founder of Pixel Fable, a collection of interactive Afrofuturist stories and currently Design Director at Constructive, a social impact design agency. Senongo talks about how living in constantly shifting cultural and physical spaces has given h...

Apr 06, 202033 min

Introducing 'World Wide Waste' with Gerry McGovern

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd We are thrilled to welcome Gerry McGovern to the This is HCD Team, and delighted to present to you his new podcast, World Wide Waste. How do we design for less waste in digital? How can digital designers, developers and content professionals create a more environmentally friendly digital? One that uses less energy ...

Mar 25, 20203 min

Amy Bucher 'Understanding Behaviour Change Design and how it co-exists and compliments other design disciplines'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, I chat with the wonderful Amy Bucher, VP of Behavior Change from Mad*Pow in Boston in the United States. We chat about the emerging role of behavior change design and how it intersects with other disciplines like service design and user experience. I'll also cover off my personal unease with behavi...

Mar 25, 202032 min

Sam Ladner 'Working with Cross-Functional Teams'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Sam Ladner is a sociologist who helps teams innovate, design, and learn. She is the author of Practical Ethnography: A Guide to Doing Ethnography in The Private Sector and Mixed Methods: A Short Guide to Applied Mixed Methods Research. She has worked on dozens of advanced software projects including Alexa, the Echo...

Mar 18, 202054 min

Douglas Ferguson 'Beyond the Prototype'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and onto changes in society and the world. In this episode, Douglas Ferguson talks about his book, Beyond the Prototype, which offers a six step plan fo...

Mar 15, 202041 min

Stefan Stern 'Finding ‘The Why’ in Leadership'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Links in this episode How to Be a Better Leader Myths of Management Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'ThisisHCD20off' Sign u...

Mar 11, 202042 min

Rebecca Cooper & Mandy Rogers ‘Leading Women in Product’

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering with Smaply. Take 20% off your order with ' 'ThisisHCD20off' Sign up https://auth.smaply.app/sign-up Check out This is HCD x Sutsu rang...

Mar 07, 202034 min

Lou Downe 'Good Services'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, Lou Downe, Director of Design and Transformation for the UK government, where they’re leading change in the UK’s housing sector, talks about their new book: Good Services, How to Design Services that work . Show Links Good Services book site Lou Downe's website Lou on Twitter Creators & Guests ...

Feb 25, 202037 min

Raven Kaliana 'Examining trauma and using puppetry as a transformative tool''

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd In this episode, I speak with Raven Kaliana, a puppeteer and human rights activist based in the UK and originally from the U.S. She studied at the Royal Central School of Speech and Drama, but what brings us here today is Raven’s remarkable story of how she uses puppetry to campaign for public awareness on policy c...

Feb 13, 202043 min

Jon Colman 'What Design Managers look for within graduate portfolios at Intercom'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Hello and welcome to Getting Started in Design, my name is Gerry Scullion and I am a service designer and trainer based in Dublin City Ireland. Getting Started in Design is part of This is HCD Network and is focussed on shining a light on the tricky stages between education and employment and also moving careers in...

Jan 31, 202010 min

Michael J. Metts & Andy Welfle – 'Writing Is Designing'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Show Links Writing Is Designing on Rosenfeld Media Writing Is Designing book site Michael’s website Michael J Metts on Twitter and Instagram Andy Welfle’s website with the best domain name ever Andy Welfle on Twitter Andy Polaine on Twitter Andy Polaine’s website and newsletter Creators & Guests Gerry Scullion ...

Jan 23, 202042 min

Scott Smith 'How to Future'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Show Links Scott Smith on Twitter Scott Smith on Medium Changeist Pre-order Scott’s book, How to Future Paleo Future The Limits to Growth by Donnella Meadows, Jorgen Randers, and Dennis Meadows Andy Polaine on Twitter Polaine.com Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Ma...

Jan 09, 202041 min

Genevieve Bell 'Anthropology, cybernetics, and establishing a new branch of engineering at ANU'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Genevieve Bell is a distinguished professor at the Australian National University and the Director of the Autonomy, Agency and Assurance (3A) Institute. She is also a Vice President and Senior Fellow at Intel Corporation. After completing her PhD in cultural anthropology at Stanford University, she joined Intel in ...

Jan 07, 202058 min

Ewan McIntosh 'Creating the Space for Learning'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter . Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd Show Links NoTosh NoTosh on Medium Ewan McIntosh on Twitter NoTosh on Twitter NoTosh on Instagram Andy Polaine on Twitter Polaine.com Creators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip . Or Leave a review (+ help us grow) : Sponsor links 10x your service design offering w...

Dec 18, 201944 min
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