The Home Service Expert Podcast - podcast cover

The Home Service Expert Podcast

Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnisthomeserviceexpert.com
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.

Episodes

The 8 Profit Activators You Can Trigger in Your Business Right Now

Dean Jackson is the co-Founder of 90-Minute Books and the owner of NewInformation since 2003. He has been helping entrepreneurs and realtors make more money as a real estate coach and internet marketer. Dean also co-hosts the ILoveMarketing.com podcast and is the author of “Breakthrough DNA: The 8-Profit Activators,” where he shares ideas on how to accelerate business growth regardless of the entrepreneur’s current situation. In this episode, we talked about marketing strategies, client referral...

Jul 14, 20231 hrEp. 313

Scaling Your Business with Robust Marketing and Strong Systems

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about service agreements, business growth, marketing tools…...

Jul 07, 20231 hr 2 minEp. 312

How Automation Can 10x Business Efficiency And Slash Costs

Uzair Ahmed is a Solutions Consultant at Cottonwood Automation, a home-service business process automation and outsourcing firm mainly for plumbing and HVAC systems. After graduating with a degree in Chemical Engineering from the University of Alberta, he started his career in a hybrid sales and technical role at Baker Hughes. Now, he works with business clients to reduce their costs by up to 60% through automating workflows and building an offshore team. In this episode, we talked about automat...

Jun 30, 202355 minEp. 311

The Secrets Behind America’s Most Successful Roofing Franchise

Kevin Newton is the founder and CEO of Honest Abe Roofing, America’s largest and most successful roofing franchise that focuses on consultations, installations, and repairs. He recognized the importance of operating like a retail business, emphasizing advertising and customer service as key pillars for success. Kevin’s leadership and innovative mindset have shaped Honest Abe Roofing into a trailblazing force in the industry. In this episode, we talked about franchise models, business systems, ma...

Jun 23, 20231 hr 21 minEp. 310

The Art of Handling Tough Conversations: Resolving Tension in Business Environments

David Wood is the Founder of Focus.ceo, one of the world’s largest coaching businesses. He has trained high-performing entrepreneurs, executives, and even prison inmates around the globe, becoming #1 on Google for “life coaching”. David is the author of Get Paid For Who You Are, and is the host of the “Tough Conversations Podcast”. In this episode, we talked about business coaching, hiring strategies, tough conversations…

Jun 16, 202351 minEp. 309

Enhancing Your Company’s Client Retention Efforts through Remarketing and Service Agreements

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about customer retention, business strategies, task delegation…...

Jun 09, 20231 hr 13 minEp. 308

Can AI Create The Systems And Processes You Need For Your Business?

Al Levi is a consultant and CEO of the 7-Power Contractor and one of the contributors of the book The Home Service Millionaire. He was rated as one of the 25 most influential contractors in the United States by Plumbing and Mechanical Magazine, where he has also been a longtime columnist. He now helps other contractors learn how to run their businesses with less stress and more success through consultations, workshops, and webinars. In this episode, we talked about business manuals, org charts, ...

Jun 02, 20231 hr 11 minEp. 307

The Nine Pillars of Building a Sustainable Home Service Business

Michael Disney is a co-owner and the COO for CEO Warrior, a business consulting, training, and mentoring firm that uses proven methods to help small businesses overcome obstacles and achieve success. He began his career as an automotive electrical specialist and later worked as a lead generator at Gold Medal Service in 2013, contributing to the company's highest record-sales month at $3.5 million as Director of Sales. In this episode, we talked about recruitment strategies, lead generation, fina...

May 26, 20231 hr 12 minEp. 306

Develop Self-Mastery to Become the Best Version of Yourself

Sean Michael Crane is the founder and CEO of Unstoppable #365MFR, an Elite Self-Mastery Program for Men looking to maximize their results in all aspects of life. He is the host of the Unstoppable Mindset Podcast found on YouTube and all major platforms. Sean is also the best-selling author of his memoir “Prison Of Your Own, Break Free Of Limitations And Unlock Your True Potential” that describes his journey from a hopeless adolescent, depressed and addicted to drugs and alcohol to a man living a...

May 19, 20231 hr 21 minEp. 305

Q&A with Tommy - Dialing In on Your Standard Operating Procedures to Set Up Your Business to Scale

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about payment structures, marketing strategies, equity incentive pr...

May 12, 20231 hr 21 minEp. 304

Effective Customer Relationship Management Strategies to Scale Your Home Service Business

Anthony Cafagna is the founder and CEO of All City Plumbing, a highly rated plumbing company established in 2009 during the Great Recession. Based in Rancho Cucamonga, Anthony ensures that his business is up to date with the latest technology and equipment to solve plumbing problems as safely and efficiently as possible. Through his successful leadership in tough economic times, All City Plumbing now has approximately 90 employees, 80 vans and generates over $20 million in annual revenue. In thi...

May 05, 20231 hr 2 minEp. 303

Q&A with Tommy - Implementing Checks and Balances To Set Your Business Up For Long-Term Success

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about onboarding, employee discipline, advertising, insurance, oper...

Apr 28, 20231 hrEp. 302

Learn From The Sales King How to Turn Your Technicians Into Sales Machines

Andy Elliot is the CEO and Co-founder of The Elliot Group, the fastest growing automotive sales training company and virtual training program in the world which currently trains 185,000 salespeople across the globe. He also runs the largest car sales training channel on Youtube while hosting a live automotive sales seminar called "The Master Closer Seminar" based in Scottsdale, Arizona. In this episode, we talked about sales training, recruitment strategies, leadership mindsets…

Apr 21, 20231 hr 19 minEp. 301

Adopting a Growth Mindset to Turn Your Business Vision Into a Reality

David Neagle is the founder and President of Life is Now Inc., a multimillion-dollar global coaching company that helps thousands of entrepreneurs, experts, and self-employed professionals gain the confidence and find the right mindset to expand their business. David has been in the coaching and mentorship industry for 20 years and has expanded to more than 30 countries. He also hosts “The Successful Mind Podcast,” and is the best-selling author of “The Millions Within: How to Manifest Exactly W...

Apr 14, 202358 minEp. 300

Leveraging AI to Supercharge Your Company's Marketing

Jason Shandy is the Director of Digital Marketing for Southern Air LLC, a company that aided in building his extensive background on digital marketing for large private equity-backed home service conglomerates. Over the years, he has demonstrated high level expertise on Search Engine Marketing in a variety of verticals across multiple markets. Johnny Wenzel is a marketing consultant at ServiceTitan, who’s passionate about saving contractors money on ads and helping them win. In this episode, we ...

Apr 07, 202357 minEp. 299

The 5 Languages of Appreciation to Build A High-Performing Team

Dr. Paul White is an experienced psychologist & speaker, and co-author of the book “The 5 Languages of Appreciation in the Workplace''. Dr. White has taught around the world, and his expertise has been requested by major organizations such as Microsoft, NASA, the CDC, and more. Based on extensive research, he has developed practical ways for leaders and employees to communicate authentic appreciation. In this episode, we talked about employee appreciation, business strategies for lower staff tur...

Mar 31, 202352 minEp. 298

Delivering Outstanding Customer Service to Attract Better Quality Leads

Charlie Felker is the co-founder of Free-2-Grow, a company that provides back-office support to service-based companies, allowing the owners and operators to focus on their customers and growing their businesses. Free-2-Grow offers its customers the services of a full-time office manager at half of what it would cost to hire someone full-time and provides team support with its cross-trained staff. In this episode, we talked about entrepreneurship, customer service, leadership, management…...

Mar 24, 202359 minEp. 297

Q&A with Tommy - Focusing on the Right Metrics to Quickly Grow Your Company

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about business growth and strategy, franchising, pricing, marketing...

Mar 17, 20231 hr 20 minEp. 296

Ensuring Your Company’s Longevity and Success with the Right Leadership Mindset

Darius Lyvers began his career at F.H. Furr Plumbing Heating Air Conditioning & Electrical, Inc. in 2001 as a sales consultant. As a sales consultant, Darius was known for setting and breaking sales records. Due to his success in the field, Darius was promoted to the role of Sales Manager in 2010. In 2016, Darius was promoted to the position of Chief Operating Officer, where he oversees all aspects of the F.H. Furr business operations. As COO, Darius has grown the company’s revenue from $37 mill...

Mar 10, 20231 hr 9 minEp. 295

Increasing Key Relationship Value by Mastering the Power of Gratitude

John Ruhlin is the co-founder of the Ruhlin group, and is the world's leading authority for maximizing customer loyalty through radical generosity. An entrepreneur and international keynote speaker, he is also the author of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention. In this episode, we talked about company culture, human resource management, franchising, relationship building…

Mar 03, 202347 minEp. 294

Getting Smart With Your Marketing to Stay Ahead in A Highly Competitive Market

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about marketing, pricing, operations, business growth and strategy....

Feb 24, 20231 hr 6 minEp. 293

The A Method for Hiring and Developing A Winning Team

Geoff Smart is the Chairman and Founder of ghSMART. Founded in 1995, ghSMART helps Fortune 500 CEOs & boards, billionaire entrepreneurs, and heads of state to confidently achieve their goals through hiring, developing, and leading talented teams. Dr. Smart is also the New York Times bestselling author of Who, Leadocracy, and Power Score: Your Formula for Leadership Success. In this episode, we talked about team and organizational effectiveness, hiring, company culture…

Feb 17, 202356 minEp. 292

Chet Holmes’ 12 Key Strategies To Turbocharge Your Business

Amanda Holmes is the CEO of Chet Holmes International which has worked with over 25,000 businesses worldwide. At age 24, she inherited her father’s multi-million dollar enterprise, which specializes in helping companies double their sales. In this episode, we talked about The Dream 100 strategy, leadership, sales, marketing, business growth...

Feb 10, 20231 hr 9 minEp. 291

The 4 Core Principles of Leadership to Create Stellar Business Growth

Ken Haines was appointed CEO of the Wrench Group in 2016, transitioning from his role as the owner and CEO of Coolray, which he held since 2003. Ken brings with him 44 years of experience in the home services industry. Since becoming CEO of Wrench Group, Ken’s leadership has guided the company to become one of the largest, non-franchised home services companies in the United States, growing the organization from $165 million to $1 billion in 6 years. In this episode, we talked about mergers and ...

Feb 03, 20231 hr 12 minEp. 290

Managing Your Brand's Online Reputation the Right Way

Mark Spencer is the Chief Operating Officer and Co-founder of Consumer Fusion. He has been in the reputation management space for the past 10 years. His key mission is improving and protecting Consumer Fusion's clients' online reputation, and working with good companies that want to look great, not bad companies that want to look good. In this episode, we talked about branding, marketing, reputation monitoring, review removal and generation...

Jan 27, 20231 hr 3 minEp. 289

Focusing on Standard Operating Procedures And KPIs To Boost Business Efficiency

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about human resource management, documentation, lead conversion and...

Jan 20, 202354 minEp. 288

Disruptive Marketing Strategies to Win Your Customers' Attention

Anna Tutckaia is the Head of Marketing at ManyChat, the world’s leading chat marketing platform that helps businesses across 190 countries engage and support billions of customers in real-time and at scale. She is also the Co-Founder at Scalefully, a marketing agency focused on customer acquisition for software and eCommerce brands. In this episode, we talked about demand generation, mobile marketing, influencer campaigns, web analytics, and chat automation......

Jan 13, 202352 minEp. 287

Getting In Front Of Leads That Are Ready To Do Business

Doriane Mouret is the VP of Marketing at Jobox, a software company that provides home service marketplaces with an AI infrastructure to directly connect their customers with home service pros. As an experienced leader and entrepreneur, Doriane understands the challenges that come with starting and managing your own business. Today, Doriane helps home service pros overcome the challenges they face when scaling their business and building their careers by embracing technology. In this episode, we ...

Jan 06, 20231 hr 11 minEp. 286

How To Get Clients To Sell Themselves On Your Brand Before They Even Call You

Dan Antonelli is the President and Chief Creative Officer of KickCharge Creative, an award-winning New Jersey-based branding agency that specializes in helping home service businesses redefine themselves and stand out with disruptive brands. With more than 2,000 home service brands under his belt, Dan and his team have overseen the branding of more home service businesses than any other brand agency in the world. In this episode, we talked about branding, digital marketing, graphic design, marke...

Dec 30, 20221 hr 9 minEp. 285

Q&A with Tommy - Creating a Thriving Culture Where Everybody Wins

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about financing, financing, marketing, compensation, employee reten...

Dec 23, 202237 minEp. 284