The Home Service Expert Podcast - podcast cover

The Home Service Expert Podcast

Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnisthomeserviceexpert.com
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
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Episodes

Applying The Football Season Strategy to Get A-Players on Your Team

Danny Kerr is the managing partner of Breakthrough Academy, a company that works with over 300 contractors across the continent, managing nearly a billion dollars' worth of revenue. An expert on recruitment, leadership, and company culture, he continues to push boundaries and create his own success in life, while helping other entrepreneurs do the same. In this episode, we talked about hiring, systems, productivity...

Sep 11, 20201 hr 7 minEp. 149

Transforming The Top 20% Of Your Underperformers Into High Performers To Exponentially Grow Your Business

Jim Packard is the author of Consistency is The New Currency, and has built several successful businesses, including one with roughly 16,000 representatives and 40,000 customers. A Dale Carnegie Instructor and a certified trainer for both the John Maxwell Leadership Team and the Kaufmann Center for Entrepreneurship, he shepherded various inventions through development, and has also appeared on QVC over 25 times. George Campbell is the author of The Consistency Chain for Network Marketing. From a...

Sep 08, 20201 hr 15 minEp. 148

Identifying What's Unique About Your Business To Build a Million-Dollar Brand

Rick Cesari specializes in direct response strategies and video marketing. A direct-to-consumer marketing consultant with over two decades of professional experience, he has used these techniques to help build iconic brands such as The Juiceman, Sonicare, The George Foreman Grill, OxiClean, and GoPro, and grow companies from start-ups to over a billion dollars in sales. In this episode, we talked about direct response marketing and television marketing, strategic marketing plans, branding, video...

Sep 04, 20201 hrEp. 147

Boosting Your Team Efficiency With The Power of Operating Manuals

Al Levi is the author of The 7-Power Contractor and co-author of The Home Service Millionaire. A former contractor who worked for 25 years in every aspect of his family's Long Island-based HVAC/plumbing business, Al has been rated as one of the 25 most influential contractors in the United States by Plumbing & Mechanical Magazine. He now helps other contractors learn how to run their businesses with less stress and more success through consultations, workshops, and webinars. In this episode,...

Aug 28, 20201 hr 10 minEp. 146

How To Price Yourself Correctly And Boost Your Bottom Line

Stephen King is one of the top thought leaders in the accounting industry. He is the President & CEO of GrowthForce, one of the nation's largest cloud-based accounting services, and has a life-long commitment to giving back to the community through charitable causes. His eBooks and blog provide insights on management accounting, business strategy, and finance to small businesses and nonprofits, the latter being his largest client sector. When not immersed in helping clients grow, he serves a...

Aug 21, 202053 minEp. 145

Delivering The Amazon Experience To Earn More Loyal Customers

David Giannetto is the Chief Executive Officer of WorkWave, and the author of 3 books: Big Social Mobile, The Performance Power Grid, and The Decoy Artist. He has spent almost two decades leading and managing international organizations focused on the deployment and usage of enterprise-level technology, across a wide range of service-oriented industries. A frequent writer for national magazines, he also shares his expertise to various audiences as a keynote speaker. In this episode, we talked ab...

Aug 18, 20201 hr 15 minEp. 143

How Outsourcing Your Customer Service Can Get You Business Freedom And Glowing Reviews

Michelle Myers is the founder and CEO of Pink Callers, a team of virtual assistants providing remote customer service for business owners seeking to automate their daily tasks. When she's not busy ensuring that her company provides great service and inspires great reviews for their clients, Michelle works with other home service support businesses on an initiative called the Safe Distance Service Association, which is a free member association for home service businesses utilizing safe distance ...

Aug 14, 20201 hr 6 minEp. 143

How To Get Five-Star Customer Reviews By Applying Rooter Hero's "Five Keys" Philosophy

John Akhoian is the founder of Rooter Hero, a plumbing and rooter service company with 14 locations across California and Arizona. Initially widening the reach of his business through old-fashioned marketing techniques, John now utilizes various media platforms to reach a broader audience and increase brand awareness. Before establishing Rooter Hero, he owned and operated a home service franchise for over two decades. He is also the author of three books: Creating 99 Millionaires, The Secret to ...

Aug 11, 202053 minEp. 142

How To Run Your Business on Autopilot By Building A Great Company Culture

Matt Michel is an internationally recognized, highly acclaimed motivational and informational speaker. He is the founder of Service Nation Inc., which operates the Service Roundtable, the world's largest contractor alliance. Matt was the 35th and youngest person inducted into the Contracting Business Hall of Fame, and was named one of the 22 most influential people in the history of the residential HVAC/R industry by Contracting Business Magazine. In this episode, we talked about strategic plann...

Aug 07, 20201 hr 2 minEp. 141

Accelerating Your Business' Explosive Growth With The Right Systems

Mark C. Winters is the co-author of the bestselling book Rocket Fuel. A CEO with more than 25 years of entrepreneurial leadership experience, Mark has worked with everyone from multi-billion dollar global enterprises to raw startups in their earliest stages. This frequent keynote speaker and Certified EOS Implementer has delivered over 500 full-day EOS workshops with companies across the United States. He has received numerous awards and recognition through his career, including being a Tech Tit...

Jul 30, 202056 minEp. 140

Jay Abraham: Using The Strategy of Preeminence to Catapult Yourself Above Your Competitors

Jay Abraham is one of the world's top marketing strategists and business innovators. Jay is the founder and CEO of The Abraham Group, Inc., and has been a coach and mentor to over 400 experts, including some of the biggest names in various industries. He has spent over three decades solving problems and increasing the bottom lines of more than 10,000 clients from a thousand industries and over 7,200 sub-industries worldwide. In this episode, we talked about marketing strategy, marketing consulti...

Jul 24, 202049 minEp. 139

How To Design A Great Customer Experience To Close High-Paying Jobs

Curt Kempton helps service companies in fine-tuning their quoting process with his service quoting software, Responsibid. As the founder and CEO of Symphosize LLC, Curt has provided invaluable assistance to businesses in closing higher-quality jobs at better rates. He has been working full-time on his passion—helping entrepreneurs achieve major goals by crafting systems best suited to their business' DNA—ever since he sold his window service company back in 2014. In this episode, we talked about...

Jul 17, 20201 hrEp. 138

How Having A Single Focus Can Make You 10X Better At Business

Randy Stanbury is the author of The Small Business Freedom Formula. He is the founder of Service Freight Systems, a business he started at 23 years old in 1995. He has since grown it into a multi-million-dollar company, which he later sold—a true success story of a business that was essentially founded in a bedroom in his parents' house. Nowadays, he gives business advice to stressed-out entrepreneurs in the Ontario area to help them take back control of their contracting business, achieve massi...

Jul 14, 202054 minEp. 137

How To Get Out Of The "Firefighter" Mentality As A Business Owner

Paul Maskill is the host of the Business Owners Freedom Formula Podcast. He is a true-blue entrepreneur with years of experience in owning and running companies. He also successfully sold his last company. Building a $500,000 service business while putting it on auto-pilot and keeping his freedom—a feat that not many entrepreneurs can claim—is among Paul's career highlights. In this episode, we talked about finance, management, entrepreneurship, small business survivability...

Jul 10, 20201 hr 10 minEp. 136

How to Generate Qualified Leads With The Right Approach To Digital Marketing

Chris Yano is the CEO of RYNO Strategic Solutions, a digital marketing company focused on the home services industry, as well as the host of the "To The Point" Podcast. A former race car driver, he has done countless keynotes, breakouts and webinars on best practices in digital marketing for companies in the home services space. In this episode, we talked about entrepreneurship, internet marketing, search engine optimization, account management...

Jul 03, 20201 hr 21 minEp. 135

How To Create The Starbucks Effect In Your Industry And Rise Above The Competition

Joe Crisara is called America's Service Sales Coach, and is a world-wide sales educator and entrepreneur. He combines 40 years of contracting experience with strong expertise in performing "Pure Motive Service." He co-developed a sales educational firm and website for HVAC, plumbing and electrical service contractors, www.ContractorSelling.com, that helps thousands of owners, managers, service techs and sales people in the HVAC, plumbing and electrical contracting business create high revenue an...

Jun 26, 202056 minEp. 134

Gino Wickman: Realizing Your Full Potential By Taking The Entrepreneurial Leap

Gino Wickman is the author of Traction: Get A Grip On Your Business and Get A Grip: An Entrepreneurial Fable . . . Your Journey to Get Real, Get Simple, and Get Results. He is the founder of EOS Worldwide, a leadership team development company based in Livonia, Michigan aimed at the small business and entrepreneurial community. He developed the Entrepreneurial Operating System (EOS), a practical method with tools that are used by almost 100,000 companies worldwide. In the past two decades, he ha...

Jun 19, 202058 minEp. 133

Why Building A "Bench Of Employees" Can Save Your Business

Joseph Sheehan is the owner of Colony Pest Management, Inc. and the co-host of the Colony Confidential podcast. In 2003, after working for his father Ed's company—a part-time position he held since he was five years old—he established Colony. Since then it has grown to $2.5 million in yearly sales by providing essential pest management services all over the New York Tri State area. In this episode, we talked about pest control, customer service, team building, strategic planning, small business,...

Jun 16, 20201 hr 13 minEp. 132

How To Address the Bottlenecks in Your Business With Effective Leadership

Dustin Kaehr is a leadership and business coach at R/I Solutions, and has over 20 years of experience working with large and small organizations throughout North America, helping them with leadership challenges, operational management, and employee/customer engagement. He is the author of two books, "Retail is…50 Thoughts, Ideas, and Conversations to Make Your Business Better" and "Dear Boys…The Letter Every Son Needs From His Father". In this episode, we talked about leadership, account managem...

Jun 12, 20201 hr 8 minEp. 131

How Branding Your Business Can Save You Thousands of Dollars

Jason Buehler is the owner and founder of Buehler Air Conditioning, a Florida-based company. Across two decades of heating and cooling experience within the Jacksonville Beach community, Jason has serviced more than 5,000 customers. He has an extensive knowledge of HVAC, coupled with integrity and professional training. In this episode, we talked about HVAC, customer relationships, energy efficiency, green building...

Jun 09, 20201 hr 3 minEp. 130

How Building Trust Can Take Pricing Concerns Off The Table

Meridith Elliot Powell is an award-winning author, a public speaker, and a business strategist. She travels approximately 300 days a year for speaking engagements and hosts her own podcast, providing valuable business insights to entrepreneurs based on years of industry expertise and experience. She has been cited as one of the top 15 Business Growth experts to watch by Currency Fair. In this episode, we talked about leadership, business development, sales, marketing, consulting...

Jun 05, 202052 minEp. 129

How SEO Done Right Can Get You 75-150 New Leads Every Month

Brian Hong has been an SEO and Digital Marketing Expert for over 15 years, and has worked on over a thousand websites to date. As the head of Infintech Designs, he supports small and large businesses alike in maximizing their online reach, improving their exposure, and increasing their sales. In this episode, we talked about design, marketing, advertising, SEO & digital marketing...

May 29, 202056 minEp. 128

How Storytelling Can Boost Your Marketing to The Next Level

Scott Harkey is the co-founder and managing partner of OH Partners, one of the fastest-growing independent advertising agencies in the United States. Crowned by the American Advertising Federation of Phoenix as its Ad Person of the Year in 2018, Scott is a member of the 4A's Business Council. He is also on the Arizona Republic's "35 under 35 Entrepreneurs" and the Phoenix Business Journal's "40 under 40" lists. In this episode, we talked about advertising, marketing strategy, media buying......

May 22, 20201 hr 8 minEp. 127

How To Sell Your Services Without Compromising on Price

Mark Hunter is the bestselling author of High Profit Prospecting and A Mind for Sales. Well-versed in the various areas of sales—from prospecting to maximizing price—Mark utilizes over three decades' worth of sales leadership experience to help salespeople get into the right mindset and sell more effectively. As a true expert in the field, Mark has been recognized as one of the "Top 50 Most Influential Sales and Marketing Leaders in the World." In this episode, we talked about sales process stra...

May 15, 202051 minEp. 126

How A 10-Man Team Can Operate Like A 200-Person Company With The Right Processes

Tom Howard is ServiceTitan's vice president of customer service and the co-founder of Blue Collar Profits. An experienced home service entrepreneur and consultant, Tom owns multiple residential and commercial service companies in California, including a pest control company and an engineering company. In this episode, we talked about business forecasting and planning, marketing strategy, lean management, business management training...

May 08, 202055 minEp. 125

How Knowing Your Data Can Help You Make Your First Million

Meaghan Likes is the founder of Bookkeeping Academy Online and owner of Likes Accounting. She uses her years of expertise and experience in helping small business owners do their bookkeeping correctly. An entrepreneur with five businesses in Northern California, Meaghan is a prominent figure in the window cleaning industry, and is the third fastest female window cleaner in the world. An active philanthropist since 2004, Meaghan devotes a considerable amount of her time to volunteering and travel...

May 05, 20201 hr 16 minEp. 124

How Having Tunnel Vision Can Catapult Your Business Growth

Joshua Latimer is the CEO at SendJim, and the founder of RadiusBomb.com and Automate Grow Sell. Years after taking the brave step of building his own business from the ground up, Joshua takes his efficient, optimism-fueled approach to entrepreneurship and helps small business owners worldwide in understanding how to use business systems and automation to achieve success. In this episode, we talked about systems, customer service, relationship marketing...

May 01, 20201 hr 10 minEp. 123

How To Nurture Relationships With The New Generation of Homeowners

Jack Huntress spent the bulk of his career in environmental sciences. He co-founded PARCEL, a property due diligence reporting company, which gave him great insight into real estate and property management. He also established HomeBinder, an electronic records management system that leverages home inspectors to deliver property specific alerts, ongoing support, and recommendations to new homeowners to reduce headaches. In this episode, we talked about environmental science, strategic partnership...

Apr 24, 20201 hr 1 minEp. 122

How To Market During Times Of Crisis

Four world-class marketing experts discussed how home service businesses can approach their marketing to not only survive but also thrive during these challenging times. Lorne Sederoff is the director of channel development at Search Kings. He is a certified expert at anything and everything there is to do about Google for marketing and lead generation, from its algorithms to its features. Dennis Yu is a world-renowned expert and speaker on Facebook marketing. He is the founder and CEO of BlitzM...

Apr 17, 20201 hr 47 minEp. 121

How to Make Use of Franchising to Accelerate Your Service Business' Growth

Jeff Dudan is a published author, speaker, and servant leader. He is the Franchise Executive for Dudan Partners, a franchise development consulting company that specializes in helping entrepreneurs build sustainable businesses and franchise systems. He is also the founder and former CEO of AdvantaClean, which started out as a student housing painting business, but evolved into a cleanup company when a natural disaster in South Florida presented the business with an opportunity to embrace a great...

Apr 14, 20201 hr 7 minEp. 120
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