Ep. 233 • The Tough Stuff: Refunds, Cancellations, & Letting Clients Go w/ @cassandraplatinum

The Hair Game

Feb 21, 2022•1 hr 9 min•Ep. 233

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Episode description

Colorist, Coach, Consultant.... @cassandraplatinum also recently completed a build out of her own salon and beauty boutique @emeraldroombeauty! She describes the different types of mindset therapies she became certified in and how they can help a stylist become more successful. We also dig into the tough stuff: refunds, cancellations, & letting clients go.

This Week's Topics:

• Her training as business & mindset coach

• Timeline therapy and how it can help reverse negative emotions

• hypnotherapy and how it can assist in your goals

• When to give a refund and how to avoid them

• When to fire a client

• Cancellation policies

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