In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the three-step hiring process essential for clinic owners seeking true freedom through great staff. He emphasizes the importance of a structured approach to hiring, which includes a phone interview, a Zoom interview, and an in-person interview. Each step is designed to assess candidates' communication skills, core values, and practical abilities, ultimately leading to better hiring decisions. Dave also shares best practices for...
Dec 15, 2024•13 min•Season 4Ep. 24
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the implementation of packages of care in a clinical setting without feeling salesy. He emphasizes the importance of understanding patient value outcomes, empowering patients to co-create their care plans, and ensuring that every session has a clear plan. The conversation highlights the need for clinicians to build trust with patients and the efficiency that packages of care can bring to a healthcare business. Takeaways Package...
Dec 10, 2024•20 min•Season 4Ep. 23
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the importance of using performance metrics effectively to enhance therapist accountability and improve patient outcomes. He emphasizes the need to identify therapist willingness, implement patient-defined value outcomes, and understand the patient journey. O'Sullivan also highlights the significance of empowering therapists with the right knowledge and skills, creating a supportive environment, and applying real-world solution...
Dec 08, 2024•21 min•Season 4Ep. 22
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses how to naturally increase therapist reviews and referrals by focusing on patient value and expectations. He emphasizes the importance of aligning treatment plans with what patients perceive as valuable and setting clear expectations from the first session. The conversation outlines a six-stage patient journey that enhances customer experience and ultimately leads to more positive reviews and referrals. O'Sullivan provides actio...
Dec 03, 2024•15 min•Season 4Ep. 21
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the implementation and benefits of the Net Promoter Score (NPS) in clinic management. He explains how NPS can enhance therapist performance and clinical standards by categorizing patient feedback into promoters, pacifiers, and detractors. The episode emphasizes the importance of tracking NPS over time and using the insights gained to improve patient experiences and operational efficiency. Takeaways The Net Promoter Score (NPS) ...
Dec 01, 2024•11 min•Season 4Ep. 20
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the three main growth levers essential for building a sustainable private practice. He emphasizes the importance of maximizing customer lifetime value, improving sales conversions, and optimizing marketing channels. The conversation highlights the need for realistic budgeting based on historical performance and the significance of understanding key metrics to drive growth. O'Sullivan shares insights on how to create a culture o...
Nov 26, 2024•23 min•Season 4Ep. 19
In this episode, Dave O'Sullivan discusses the importance of improving the patient visit average (PVA) in physiotherapy practices. He explains how to calculate PVA, its significance in clinic metrics, and the various factors that influence it, including patient engagement, therapist performance, and the use of packages of care. The conversation emphasizes the need for therapists to align their treatment plans with patient-defined outcomes to enhance retention and profitability. O'Sullivan also s...
Nov 24, 2024•19 min•Season 4Ep. 15
In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses strategies to improve therapist drop off rates and cancellation percentages. He emphasizes the importance of understanding metrics related to patient engagement and the patient journey. The conversation covers the significance of patient value outcomes, the stages of the patient journey, and how to build resilience in patients to ensure they complete their treatment plans. The episode concludes with actionable insights for clin...
Nov 19, 2024•22 min•Season 4Ep. 17
Summary In this episode, Dave O'Sullivan discusses how to ethically sell packages of care in a therapy setting. He emphasizes the importance of building trust with patients, understanding their needs, and presenting treatment plans that align with their goals. The conversation covers the stages of patient engagement, the significance of clinical systems, and how to effectively present package options without feeling salesy. O'Sullivan provides insights into improving business efficiency through ...
Nov 17, 2024•22 min•Season 4Ep. 16
Summary In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the critical importance of improving the initial assessment rebook rate (IA Rebook Rate) for therapists. He emphasizes that this metric is a key indicator of patient engagement and clinic success. The conversation covers various strategies to enhance the IA Rebook Rate, including building patient trust, effectively communicating treatment plans, and ensuring patients feel progress in their treatment. O'Sullivan also hig...
Nov 12, 2024•29 min•Season 4Ep. 15
summary In this episode, Dave O'Sullivan discusses the importance of creating self-managing therapists in private practice. He emphasizes the need for clinic owners to empower their therapists with the right tools, knowledge, and a supportive culture that prioritizes patient value outcomes. The conversation covers the significance of having high-will therapists, establishing a patient value outcome culture, and utilizing resources like the head physio dashboard to ensure accountability and succe...
Nov 10, 2024•28 min•Season 4Ep. 14
Summary In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses strategies for clinic owners to ethically double their profits without needing to acquire new patients. He emphasizes the importance of defining success, understanding financial metrics, and optimizing the patient journey. By leveraging patient value outcomes and focusing on retention, clinic owners can significantly increase their profitability. The episode also highlights the need for effective training and accountabi...
Nov 05, 2024•28 min•Season 4Ep. 13
Summary In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses the GoToClinic patient journey, outlining a six-stage framework designed to enhance patient engagement, improve therapy outcomes, and increase referrals. Each stage is critical for ensuring patients progress through their treatment effectively, from initial buy-in to achieving their defined value outcomes. The conversation emphasises the importance of metrics in tracking success and the need for therapists to adapt thei...
Nov 03, 2024•27 min•Season 4Ep. 12
In this episode of the ‘Go-To’ Physio podcast, Dave O'Sullivan discusses the ‘Go-To’ Clinic Head Physio dashboard and the essential metrics for achieving clinical success. He emphasises the importance of understanding and utilising numbers to improve clinic performance, patient outcomes, and profitability. The conversation covers key metrics, the patient journey, and strategies for enhancing clinical excellence while maintaining ethical profits. Dave also highlights the significance of training ...
Oct 27, 2024•21 min•Season 4Ep. 11
Summary In this episode of the ‘Go-To’ Physio podcast, Dave O'Sullivan discusses the importance of embracing a patient defined value-based outcomes culture in clinics. He emphasises the need for clinic owners and therapists to understand and prioritise patient expectations and perceived value over internal clinical outcomes. By focusing on how patients define value and ensuring that their expectations are met or exceeded, clinics can foster patient satisfaction, referrals, and overall success wh...
Oct 06, 2024•19 min•Season 4Ep. 10
Summary In this episode, David O'Sullivan interviews Liz Cummins, a physical therapist and clinic owner of Enhanced Motion, about her journey from starting out in her career to successfully running her own clinic. They discuss the challenges and fears Liz faced when transitioning to full-time private practice, the importance of hiring staff, and how she has defined her success in balancing work and family life. Liz shares valuable insights and lessons learned along the way, emphasising the signi...
Sep 22, 2024•21 min•Season 4Ep. 9
This episode of the ‘Go-To’ Physio podcast focuses on the six head physio milestones that help solve complex cases and consistently generate reviews and referrals. The head physio systems are crucial for clinic owners to achieve true freedom and protect the reputation of their clinic. The head physio systems are responsible for the profit engine of the clinic, as it is the follow-up income that generates revenue and profits. The episode discusses the importance of understanding patient value, ex...
Sep 01, 2024•54 min•Season 4Ep. 8
This episode of the ‘Go-To’ Physio podcast focuses on building a ‘Go-To’ Clinic that provides true freedom for clinic owners. The hosts, Dave O'Sullivan and Paddy Mulligan, discuss the importance of having a clear vision, understanding how time is spent, and setting goals. They emphasise the need for numbers, people, and systems to achieve freedom. They also highlight the significance of the clinic owner mindset and the constant evolution of systems. Overall, the episode provides practical advic...
Aug 25, 2024•35 min•Season 4Ep. 7
In this episode, Dave and Paddy discuss the importance of creating a clinic culture that attracts and retains top therapists. They emphasise the need to hire based on core values and the importance of good people skills in therapists. They also highlight the six components of culture: company vision, company values, beliefs, communication, accountability, and reward, recognition, and appreciation. The conversation also touches on the role of mentorship and training in attracting therapists, the ...
Aug 18, 2024•34 min•Season 4Ep. 6
In this episode Dave O'Sullivan and Paddy Mulligan discuss the signs that indicate it's time to hire your first or next team member in your clinic. They emphasise the importance of knowing your numbers, understanding your gross profit, and having a clear vision for your clinic. They also highlight the need for systems and proper onboarding when bringing on new team members. The episode concludes with a teaser for the next episode, which will focus on creating a clinic culture that attracts and r...
Aug 11, 2024•30 min•Season 4Ep. 5
In this episode, Dave and Paddy discuss the three skills they wish they knew when starting their clinics. The first skill is having a vivid vision for the clinic, which helps to stay on track and set milestones for growth. The second skill is understanding the importance of the customer journey and creating a great customer experience. The third skill is how to hire and onboard staff effectively, ensuring they have clear roles and responsibilities and are set up for success. These skills are cru...
Aug 09, 2024•24 min•Season 4Ep. 4
In this episode, Dave O'Sullivan and Paddy Mulligan discuss the two most important numbers that clinic owners need to know in order to gain true freedom. The first number is the 'money now' number, which is the amount of money needed to live comfortably and achieve success in the present moment. The second number is the 'financial freedom' number, which represents the amount of money needed to achieve long-term financial goals. They emphasize the importance of understanding these numbers and usi...
Jul 28, 2024•28 min•Season 4Ep. 3
Summary In this episode, Dave O'Sullivan and Paddy Mulligan discuss the biggest mistake clinic owners make, which is allowing their business to consume their life. They emphasize the importance of defining success based on how you want to feel on a daily basis, rather than focusing solely on achievements. They also discuss the need to hire and manage staff effectively, as well as the importance of delaying gratification and recognizing when you're struggling. The episode concludes with practical...
Jul 20, 2024•26 min•Season 4Ep. 2
In this episode, Dave O'Sullivan and Paddy Mulligan, Head Business Coach in the ‘Go-To’ Clinic Mentorship program discuss the importance of having a clear vision, financial accounts in order, cash flow management, and a growing clinic with undeniable proof on the P&L and balance sheet. They emphasize the need for a vision document that outlines the future goals and direction of the clinic. They also highlight the significance of having accurate and up-to-date financial accounts, as well as m...
Jul 14, 2024•33 min•Season 4Ep. 1
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss; How To Deliver The Same Feeling As Hands On Treatment With Your Rehab Exercises The 10 Step Approach I Use To Design Rehab Exercises With World Class Athletes That Have Failed Traditional Approaches An Alternative Way To Think About Rehab Exercises Before Deciding On Your Exercise Choice Applied Example Of The Rehab Principles Using The Soleus Slouch And so much more… Resources Mentioned In This Episode: Our Flagship ‘Go To’ Physio ...
Jun 12, 2023•15 min
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss; - The Critical Importance Of Having A Strategy When Using Hands On Treatment Techniques - How To Use Hands On Techniques Without Your Patient Becoming Dependent On It - A Simple Way To Know Within 60 Seconds If Hands On Techniques Will Actually Help Your Patient And so much more… Resources Mentioned In This Episode: Our Flagship ‘Go To’ Physio Mentorship Program: https://thegotophysio.com/mentorship/ Happy Progressing Patients Book:...
Jun 05, 2023•18 min
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss; The 3 Key Pieces Of Information You Need To Design A Successful Treatment Plan How Top Down Cues Can Be Helpful In The Early Stages But Hinder Progress In Late Stage Rehab And What To Do Instead A Simple Way To Achieving Thoughtless, Fearless Movement With Your Patients So They Can Always Get More In Value That They Pay You And so much more… Resources Mentioned In This Episode: Our Flagship ‘Go To’ Physio Mentorship Program: https:/...
May 29, 2023•19 min
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss; Why The Objective Assessment We Were Taught In University Sets Us Up To Fail How To Use Principles In Your Objective Assessment To Make Sense Of Your Patient’s Movement Habits How A Shopping Basket Approach Can Give You Information That Empowers You To Act And See Results Even If You Are Not Sure Of A Diagnosis And so much more… Resources Mentioned In This Episode: Our Flagship ‘Go To’ Physio Mentorship Program: https://thegotophysi...
May 22, 2023•22 min•Season 3Ep. 47
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss; A 13 Step Framework For The Perfect Subjective Assessment How To Differentiate Between External And Internal Problems So You Can Always Give Your Patient More In Value Than You Take In Payment A Simple Way To Use The Mechanism Of Injury To Make A Fast Start With Your Patients Progress How To Get Your Patient To Design The Treatment Plan In The Subjective Assessment So You Can Make Your Objective Assessment More Meaningful For You An...
May 15, 2023•19 min
In this week’s episode of the ‘Go-To’ Physio Podcast I discuss; - A 3 Step Process I Follow To Build Calm Confident Physios In My Own Clinic - How To Know Exactly Where To Start When You Onboard A Physio Using A 8 Point Checklist - A Simple Tool To Easily Identify Your Therapists Weakest Link - How To Get Your Therapist Up To Speed While Protecting Your Clinics Reputation And so much more… Resources Mentioned In This Episode: Our Flagship ‘Go To’ Physio Mentorship Program: https://thegotophysio....
May 08, 2023•17 min
