On this episode of The Full Desk Experience, Kortney Harmon interviews a fantastic guest, Mel Spraw, a Senior Product Consultant with nearly a decade of experience in the talent industry. In today's episode, Mel will be diving deep into the topic of adoption within the staffing and recruiting world. We all know how important it is for businesses to embrace new tools and technologies, but what happens when those tools aren't being fully adopted by the team? How can leadership effectively communic...
Oct 12, 2023•35 min
On this episode of The Full Desk Experience, we have a very special guest joining us - Julie Jones, a renowned mental performance coach. We delve into the power of mindset and mental toughness, exploring how they can impact success in any field. Julie shares personal stories, from her own experiences as a coach to working with teams across the country, including CEOs and athletes. We also discuss the importance of gratitude and managing burnout, as well as the fascinating effects of visualizatio...
Oct 05, 2023•1 hr 2 min
Are you looking to scale your processes and replicate the success of your top performers? Then this episode is for you! We delve into the advantages of automation for operations people and how it can improve quality and save time. We also explore the importance of consistency, attention to detail, and training in building a successful recruiting firm. Chris Hesson shares valuable insights on lead generation, building a strong bench of candidates, and the recurring revenue opportunities in the st...
Sep 28, 2023•50 min
Are you overwhelmed by the number of software applications your team utilizes? Do you find yourself paying for multiple tools that essentially do the same thing? Well, fear not! We've got you covered with a detailed step-by-step guide on how to consolidate your tech stack and increase your firm's efficiency and productivity. Join your host, Kortney Harmon, as she takes you on a journey through the audit process, identifying redundancies, prioritizing the right tools, developing a consolidation p...
Sep 21, 2023•10 min
In this bonus episode, we have a special guest, Tim Keckler, joining our host, Kortney Harmon. Tim is a seasoned software implementation expert and decision-maker who has worked with numerous organizations to successfully adopt new software. Today, Tim shares valuable insights on the challenges of balancing the ongoing work of producers, recruiters, and salespeople while introducing new software. He explores the importance of assembling a diverse buying committee and valuing the opinions and fee...
Sep 14, 2023•41 min
Welcome back to another episode of The Full Desk Experience! We have an exciting topic to dive into: Tech Stack Consolidation. In this episode, we'll explore the reasons why consolidating your tech stack is crucial for businesses to thrive in today's fast-paced world. From eliminating data silos and enhancing efficiency to saving time and cutting costs, we'll uncover the many benefits of consolidating your tools and resources into one comprehensive app. So join us as we discuss how this consolid...
Sep 07, 2023•8 min
In this episode, Kortney Harmon joins Brad Bialy and Matt Lozar on Haley Marketing's podcast, Insights. EPISODE SEGMENTS: What’s changing in the staffing industry? A call block a day keeps poverty away You can’t just be an order taker! Are your organizational processes uniform from team member to team member? STOP being distracted by the newest tool! What is Kortney’s biggest takeaway from “The Full Desk Experience” INSIGHTS HOSTED BY: Brad Bialy ( LinkedIn / Twitter) Brad Bialy has a deep passi...
Aug 31, 2023•31 min
In this episode of our Industry Spotlight series, we are joined by Aaron Grossman, the CEO of Talent Launch, a leading player in the staffing industry. With over two decades of experience and a track record of remarkable success, Aaron is here to share his insights on growing a staffing business in today's challenging economy. In this episode, Aaron highlights the importance of having a strong tech stack and embracing automation to drive efficiency. Aaron shares his personal experiences and advi...
Aug 24, 2023•51 min
In this episode of The Full Desk Experience, host Kortney Harmon discusses the importance that reputation has on talent retention in growing a firm. The episode emphasizes the need to showcase why your organization is the best choice for talented individuals and highlights the significance of measuring the candidate and employee experience journey. Listeners are encouraged to prioritize retention, embrace diversity and inclusion, and invest in employees' growth and development.
Aug 17, 2023•6 min
Welcome back to The Full Desk Experience, where we dive into all things related to workplace compliance and regulations. In today's episode, we continue our exploration of the crucial updates and changes to the I-9 form. We'll be taking a closer look at the additional information section and how it has been modified to accommodate COVID-related details. Whether you're completing these forms physically or utilizing alternative procedures, we've got you covered. Stay tuned as we discuss the potent...
Aug 10, 2023•26 min
In today's episode, we dive deep into the world of I-9 processes and the impending changes that are set to impact the staffing and recruiting industry. Kortney Harmon, an industry principal at Crelate, is joined by Chris Thomas, an employment attorney specializing in immigration law. In part one of our discussion, we explore the recently released new Form I-9 and its alternative procedure. We also highlight potential pitfalls and compliance strategies that businesses need to be aware of. But tha...
Aug 08, 2023•26 min
On this episode of The Full Desk Experience, join host Kortney Harmon as she delves into the integration of technology in recruitment and sales processes. Kortney highlights the top five common technology mistakes made by companies in the industry and emphasizes the significance of protecting candidate and client data. Don't miss out on this episode of FDE Express, where we provide quick hits of inspiration and thought-provoking topics for talent businesses. Remember to submit your questions and...
Aug 03, 2023•6 min
On this episode of The Full Desk Experience, host Kortney Harmon sits down with special guest Dan Mori to discuss the importance of clear communication and instructions in achieving success in the workplace. In this episode, you'll learn about how: Clear communication and support are crucial for employee success. Managers should evaluate whether they have provided clear instructions, training, and support before assuming an employee is not the right fit. Building a strong organizational chart an...
Jul 27, 2023•51 min
On this episode of The Full Desk Experience, we dive into the importance of data quality in the world of staffing and recruiting. From cleaning and maintaining candidate and client information to implementing reengagement campaigns, our host, Kortney Harmon, helps you understand how improving data quality in your Applicant Tracking System (ATS) can provide numerous advantages. Join Kortney Harmon on this episode of FDE Express and gain quick insights on how to enhance data quality in your ATS an...
Jul 20, 2023•12 min
In this episode of "The Full Desk Experience," host Kortney Harmon is joined by guest Jim Stroud to discuss the role of AI tools in recruitment, and the importance of human interaction in the hiring process. Jim shares insights on the benefits and limitations of AI tools and Chat GPT, highlighting their usefulness in generating sourcing strategies and optimizing recruitment processes. However, they also delve into concerns such as bias, misinformation, and the need for transparency when using AI...
Jul 13, 2023•56 min
On this episode of The Full Desk Experience, host Kortney Harmon explores the crucial role of making informed decisions based on insights to drive business success. With a focus on eliminating shadow processes and embracing technology, this episode guides staffing and recruiting firms on how to unlock untapped potential and maximize operational efficiencies. Kortney emphasizes the need to bridge the gap between vision and reality, advocating for a fully integrated approach to empower decision ma...
Jul 06, 2023•10 min
On this episode of The Full Desk Experience, host Kortney Harmon discusses the impact of AI in the staffing and recruiting industry. She focuses on Chat GPT, which can be used to automate tasks, enhance data-driven decision making, and streamline processes like candidate sourcing and screening. While acknowledging the value of Chat GPT, Kortney emphasizes that its use should not replace human judgment, emotional intelligence, or other essential skills in the hiring process. The importance of con...
Jun 29, 2023•47 min
On this episode of The Full Desk Experience, we learn about the three key audiences that staffing and recruiting organizations must serve for sustained success: clients, candidates, and internal employees. Kortney Harmon emphasizes the importance of investing in and acknowledging the value of internal employees as the third audience, highlighting their role in finding and convincing candidates to work with the company. By empowering employees with training, development opportunities, and recogni...
Jun 22, 2023•7 min
In this episode, Kortney Harmon joins Rob Mann and Lauren Jones on the You Own the Experience podcast. In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast. The trio discusses continuing this month's conversation on building a platform from the training & development lens. Kortney's quote can best sum up the conversation: "As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training. It's not just about...
Jun 15, 2023•25 min
On this episode of The Full Desk Experience, Kortney Harmon from Crelate discusses the pressing need for personalized upskilling and reskilling approaches to address the skill gap and potential unemployment crises faced by millions of students worldwide. In light of the release of the 2023 Future Jobs Report by the World Economic Forum , Kortney emphasizes the need for a radical shift in upskilling methodology towards faster and more personalized approaches, which should be a lifelong learning p...
Jun 08, 2023•8 min
On this episode of The Full Desk Experience, host Kortney Harmon interviews Christy Harst, a successful voiceover actor and public speaker, discussing gender disparity in executive leadership, the challenges women face in out-of-balance work environments, and ways women can prioritize their health and find support. They touch on various wellness resources available for women while also exploring how certain conditions and stress points can lead to detrimental physical effects. They also highligh...
Jun 01, 2023•38 min
On this episode of The Full Desk Experience, we dive into the world of staffing and recruiting with industry principal Kortney Harmon and guest Chris Hesson. They share insights on the secret to staffing success, calculating bill rates, and the shift in the talent market. We also discuss the importance of flexibility in the workforce and the opportunities for expansion in niche spaces. Join us as we explore how to develop thriving staffing practices in your organization and discover valuable tip...
May 25, 2023•51 min
On this episode of The Full Desk Experience, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, discusses the importance of thoroughly analyzing processes and workflows to fix underlying issues in your staffing and recruiting business. She emphasizes the need to optimize processes and improve business practices, rather than relying solely on new technology to solve problems.
May 18, 2023•7 min
On this episode of The Full Desk Experience, we dive into the current state of the job market and how staffing and recruiting companies can navigate the uncertainty. We discuss the importance of not getting conservative during times of adversity and the need to stay aggressive and manage finances wisely. Additionally, we look at the effectiveness of communication methods and why phone calls remain the most effective means of communication. Tom Erb emphasizes the importance of building relationsh...
May 11, 2023•44 min
In this episode of FDE Express, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, shares insights on how staffing and recruiting businesses get bogged down in sourcing, and what they can do to fix it. In this episode, you'll learn: Why going outside your system is the biggest slow down for sourcing The importance of building a strong recruitment process for sourcing The three main reasons your teams aren't using your ATS effectively when it comes to sourcing talent Tips to a...
May 04, 2023•11 min
On today's episode, we explore the love-hate relationship that leaders in the talent industry have with KPIs. In this episode, you'll learn: How to evaluate if your ATS and CRM workflows are giving you the metrics you need to grow versus the metrics you think you want What a shadow process is and how to evaluate if you have any How tracking metrics through your workflows and measuring the KPIs that matter can help you obtain the true qualitative information you need to evaluate success Why just ...
Apr 27, 2023•48 min
In this episode of The Full Desk Experience, the topic is innovation in the talent industry. Along with Tom Hunley, Sr. Product Marketing Manager, and Sarah Gossin, Director of Product, Kortney Harmon discusses foundational processes and technologies, the transformation of the industry through technology, and the role of marketing in recruitment. Listeners will learn: The importance of focusing on foundational processes and technologies in the staffing industry How recruiters can work around rig...
Apr 13, 2023•19 min
In this episode, we chat with Holly Cohoon, Founder and Managing Partner of Regents Consulting, about digital transformation and technology integration in the staffing and recruiting industry. Holly brings over 20 years of experience in staffing and professional services, with certifications as a PMP, Salesforce Administrator, and PHR. In this episode, Holly shares: Her expertise in project management and technology adoption, emphasizing the importance of a well-defined process and purpose-built...
Apr 03, 2023•38 min
Join Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, as she talks to Joel Lalgee, Business Development Consultant at Hirewell, about branding and social media best practices for talent organizations. In this episode of Industry Spotlight, you'll gain valuable insights on: Staying up-to-date with the latest industry trends Overcoming challenges with hiring managers Balancing the needs of candidates and clients Leveraging social media for business development Joel emphasizes...
Mar 09, 2023•47 min
Kortney Harmon sits down with Sarah Gossin, Director of Product at Crelate, to share their expertise on redeployment strategies for staffing businesses. Despite the benefits of redeployment, many firms struggle with retention and redeployment due to lack of time, resources, or effective tools. Kortney and Sarah provide valuable insights to help businesses build a successful redeployment strategy. In this episode, you'll learn: the importance of measuring and setting goals for your redeployment s...
Feb 23, 2023•49 min
