🚗 Key Highlights: Reflecting on the EV burnout and infrastructure challenges faced by fleet managers. Addressing technician retention, recruitment, and leadership growth in the fleet industry. The role of AI in fleet operations and why early adoption is key to staying ahead. Predictions for 2025, including breakthroughs in nuclear energy and clarity on fleet data ownership. The importance of continuous learning to adapt and thrive in a rapidly evolving industry. 💡 Learn More: Fleet Success Pla...
Jan 16, 2025•49 min•Ep. 168
Highlights from the episode include: Why leaders often avoid difficult conversations. The critical difference between hurt and harm in leadership. A five-step framework to approach hard conversations with clarity and empathy. Real-life examples of success and missteps in managing team dynamics. The importance of modeling transparency and accountability for your team. About Josh Turley Josh Turley is the CEO of RTA Fleet Management Software and a passionate advocate for intentional leadership and...
Jan 09, 2025•53 min•Ep. 167
In this episode of The Fleet Success Show , we’re showcasing one of the most exciting keynotes from Connect 2024 in Atlanta, Georgia. Mike Pitcher, former CEO of LeasePlan USA, delivers an engaging presentation on his "7 Ls of Leadership": Laugh, Learn, Listen, Language, Legacy, Lanyap, and Love. He emphasizes the importance of humor to build trust, continuous learning to adapt, and active listening to strengthen relationships. Mike highlights how thoughtful language and small, extra efforts (La...
Jan 02, 2025•49 min•Ep. 166
RTA’s head of product & consulting, Marc Canton, dives into the myriad features that are coming to Fleet360, and how these features are going to change the way fleet teams work. Explore the enhanced analytics, the automations, and other features that are going to simplify and streamline your operations. See where Fleet360 leads the fleet management software industry in measuring elements like stakeholder satisfaction and intentional culture. Get excited by how much easier it’s going to be to...
Dec 19, 2024•54 min•Ep. 165
In this throwback episode of “The Fleet Success Show,” fleet Hall of Famer Steve Saltzgiver and RTA CEO Josh Turley talk about measuring customer satisfaction. It’s important to know how your fleet operation is performing for your customers – especially when something goes wrong -- so you can address the situation and make corrections. Listen as the trio discusses how using a net promoter score may benefit your fleet operation. Have feedback on the show? We'd love to hear it! Send us your commen...
Dec 12, 2024•28 min•Ep. 164
In this episode of The Fleet Success Show, RTA CEO Josh Turley and RTA’s head of product & consulting Marc Canton discuss the dangers of data overload and how to better manage your fleet’s data. From having too many metrics and KPIs to purchasing more data tools without having the proper data training in place, Marc and Josh provide expert insights for managing and understanding your data. Get specific examples on the importance of data for metrics like fleet availability and replacement pla...
Dec 05, 2024•33 min•Ep. 163
In the ninth episode of “The Fleet Success Show,” former trucking executive Jeff Jenkins, fleet Hall of Famer Steve Saltzgiver, and RTA CEO Josh Turley discuss ways to retain your fleet employees. Between the national labor shortage and the ongoing technician and driver shortages, it’s crucial to hang onto your current employees. The trio provides examples of ways to retain your staff, from regular one-on-one meetings to increased training opportunities and positive onboarding processes. Have fe...
Nov 28, 2024•28 min•Ep. 162
In this episode of The Fleet Success Show, RTA CEO and co-host Josh Turley is joined by fleet success ambassador and former Palm Beach County fleet manager Sara Burnam to discuss the importance of being prepared for disasters. From creating a disaster plan to war gaming potential issues to staffing preparedness, Sara and Josh run through all of the important considerations fleet managers need to have in mind before a disaster strikes. Get the details and advice you need from a fleet expert who h...
Nov 21, 2024•31 min•Ep. 161
In the end, which option is going to be right for your fleet? That entirely depends on your fleet, your goals, and how well you understand what it means to change from gas or diesel vehicles to electric. Being informed is what makes the difference between a successful EV transition and one that crashes and burns. Get the data in this episode of The Fleet Success Show and give yourself the accurate information you need to make a good decision for your fleet. Watch part 1 here: https://youtu.be/cH...
Nov 14, 2024•37 min•Ep. 160
Does your fleet operation have an accidental or intentional culture? Josh, Jeff, and Steve discuss how to create an intentional culture at your shop and techniques they’ve used with their staff. In this throwback episode of “The Fleet Success Show,” fleet Hall of Famer Steve Saltzgiver and RTA CEO Josh Turley talk about the importance of having an Intentional Culture and how you can implement it at your fleet operation (hint: it includes becoming the Chief Reminding Officer to hammer home your c...
Nov 07, 2024•27 min•Ep. 159
Electric vehicles. Conventionally fueled vehicles. Hybrids. On The Fleet Success Show, Josh Turley and Marc Canton have talked about them all. In this episode, they’re diving into the raw numbers to show you the (not always beautiful) truth about the costs of EVs. Josh and Marc dispel the myths around assumed cost savings when switching from fueled vehicles to electric to give fleet managers the data they need to make decisions with their eyes wide open. Pulling information from places like KBB,...
Oct 31, 2024•35 min•Ep. 158
In the sixth episode of "The Fleet Success Show," former trucking executive Jeff Jenkins and RTA CEO Josh Turley discuss why it’s important for leaders to read in order to grow their skills. The duo discusses their favorite leadership books and how they’ve used these books at work and in their daily lives. If you want to learn more about the books mentioned in this episode, check them out here: The 5 Disfunctions of a Team Extreme Ownership Have feedback on the show? We'd love to hear it! Send u...
Oct 24, 2024•22 min•Ep. 157
In this episode of The Fleet Success Show, cohosts Josh Turley, CEO of RTA, and Marc Canton, head of product & fleet consulting, dive into the right and wrong ways to bill for fleet services, and how to manage the costs that aren’t obvious for your fleet. From direct chargebacks to general funds to average chargebacks, Josh and Marc explore the costs that are frequently forgotten and missed, and how to bucket them properly to get a clearer picture of the actual costs of your fleet....
Oct 17, 2024•44 min•Ep. 156
In the fifth episode of "The Fleet Success Show," former trucking executive Jeff Jenkins and RTA CEO Josh Turley discuss one of the four pillars of fleet success – Risk Management. The group defines what this means and why it's essential for your fleet operation to identify potential threats to your organization – and how you can try to control these risks.
Oct 10, 2024•45 min•Ep. 155
In this episode of The Fleet Success Show, co-hosts Josh Turley, RTA CEO, and Marc Canton, RTA’s head of product and fleet consulting, dive into the importance of managing your replacement backlog for improving your fleet availability and costs. They talk about how essential it is for fleet managers to always know what it will cost to replace the entire fleet with today’s vehicles, the average and median age of your fleet, and how M&R on older vehicles can be more expensive than replacing th...
Oct 03, 2024•23 min•Ep. 154
In the fourth episode of "The Fleet Success Show," fleet Hall of Famer Steve Saltzgiver, former trucking executive Jeff Jenkins and RTA CEO Josh Turley discuss one of the four pillars of fleet success - Resource Efficiency. The group defines what this mean and why it's crucial for fleet operations to be smart with how they are using their time and money. Have feedback on the show? We'd love to hear it! Email us at podcast@rtafleet.com. Don't forget to share the show with your colleagues and frie...
Sep 26, 2024•32 min•Ep. 153
RTA CEO Josh Turley and head of product & consulting Marc Canton explore a recent client’s struggles replacing institutional knowledge of systems when seasoned employees move on and technology changes. Josh and Marc explain how essential it is to document all of your processes and procedures—even the most common, obvious processes that you do every day—and thinking about the person who comes in behind you (like when you leave, retire, or just go on vacation and don’t want to be disturbed by ...
Sep 19, 2024•30 min•Ep. 152
In the third episode of "The Fleet Success Show," fleet Hall of Famer Steve Saltzgiver, former trucking executive Jeff Jenkins and RTA CEO Josh Turley discuss one of the most crucial pillars of fleet success - Intentional Culture. They define what this means, why it's important to achieve at your fleet operation, what happens when you don't have it, and how to achieve it. If you want to learn more about the books mentioned in this episode, check them out here: The Advantage The 5 Disfunctions of...
Sep 12, 2024•42 min•Ep. 151
In this in-depth conversation, RTA CEO Josh Turley gets Sara to share her experience becoming a fleet manager, moving up the fleet ladder, creating a modern and driven team of fleet professionals, and eventually becoming Government Fleet Magazine's Public Fleet Manager of the Year. Learn about how she opened herself up to new opportunities, both for her career and her team, how she became a strong leader in a male-dominated field, overcoming imposter syndrome, and important life lessons every fl...
Sep 05, 2024•48 min•Ep. 150
In this episode, Josh, Jeff and Steve dive into the first pillar of fleet success -- Stakeholder Satisfaction. Listen as they define who a stakeholder is in the fleet industry, and share stories of the good and the bad when it comes to satisfying stakeholders. Have feedback on the show? We'd love to hear it! Send us your comments, questions, and feedback anywhere on social media @FleetSuccess. Don't forget to share the show with your colleagues and friends, and of course, subscribe to The Fleet ...
Aug 29, 2024•37 min•Ep. 149
RTA’s CEO Josh Turley and head of product and consulting Marc Canton dive into the differences between utilization and availability in our latest episode, exploring: How utilization feeds availability The right (and wrong) ways fleets calculate asset utilization How utilization can help you right-size your fleet And more Get insights on how you can communicate with your stakeholders to ensure you’re both on the same page for what utilization means for your fleet, how to identify the right metric...
Aug 22, 2024•24 min•Ep. 148
Key Highlights: Introduction to Scott Rood: Hear about his background in the US Air Force, experience as a vehicle mechanic and maintenance manager, and his transition to consulting that lead him to RTA. Career Path and Achievements: Scott shares his experience in both government and public utilities as a fleet manager, his participation in numerous fleet studies and projects, and more. Importance of Fleet Management: Scott likes to focus on the big unique challenges facing the fleet industry, i...
Aug 08, 2024•17 min•Ep. 147
Key Highlights Importance of Availability: Steve emphasizes that availability is the "granddaddy of all metrics" in fleet management, as it directly affects the ability to complete missions and achieve goals. Initial Challenges: When Steve started, the client's fleet availability was in the low 80s. Over six months, his team raised it to 97% by revamping preventive maintenance programs and educating the team on the importance of availability. Engaging Stakeholders: Key to their success was engag...
Jul 25, 2024•21 min•Ep. 146
2024 Fleet Challenges & Trends: A Conversation with Tony Yankovich RTA CEO and The Fleet Success Show host Josh Turley and veteran fleet consultant Tony Yankovich explore the pressing challenges and emerging trends in fleet management in this week’s podcast episode. Josh and Tony discuss some of the ongoing issues like technician recruitment and retention, and the ongoing shift towards EVs and fleet sustainability, then dive into less talked about areas like cost reduction opportunities that...
Jul 11, 2024•18 min•Ep. 145
RTA's Josh Turley and Marc Canton are big proponents of the importance of training. Ongoing technical training is table stakes for fleet technicians. With the pace of change in automotive technology, if your techs aren’t getting at least 40 hours of training per year, they’re falling behind. But your training program needs to go beyond technical skills to include: - Warehouse and inventory processes - Quality assurance processes - Business management basics - Leadership skills In this week’s epi...
Jun 27, 2024•23 min•Ep. 144
Millions of Americans are following the over-employment conversation. If you’re just now hearing about this topic, it’s time to pay attention. It could be costing your fleet big money. RTA's Josh Turley and Marc Canton debate the ethics of over-employment and discuss strategies fleet managers can employ to make sure employees are doing the job they’re paid for. Listen in to learn how to: - Manage by the outputs, not the inputs. - Incentivize high-performing employees. - Inspect what you expect. ...
Jun 20, 2024•21 min•Ep. 143
Remember back in April when RTA's Marc Canton shared his new take on EVs after becoming the proud owner of a Kia EV9? That episode stirred up a lot of comments from our followers. So this week, Marc and RTA CEO Josh Turley hit the air to answer some audience questions and share candid opinions on the truth about EVs. They lay it all on the table, including: - Why people who think EVs will never catch on are wrong - When electric vehicles make sense for fleets - Whether they’re for or against EV ...
Jun 14, 2024•46 min•Ep. 142
Turnover is a tough topic. One that’s hard to get right as a leader. How do you communicate to people that they’re being terminated with clear caring candor? How do you prevent gossip from flying across the fleet? How do you make tough operational decisions without affecting your credibility as a leader? Josh Turley has some advice. It involves leaving the laundry at home, acknowledging that your teammates aren’t your family, and owning your part. Check out this episode for some real talk from a...
Jun 06, 2024•14 min•Ep. 141
If you’ve never been to Dave Ramsay’s EntreLeadership Summit, you might want to mark your calendar for next May. Josh and Marc say it has the power to transform lives, careers, and fleets. They just got back from this year’s summit and are still fired up. In this episode of The Fleet Success Show, our co-hosts share their key takeaways and explain how this pivotal event shaped RTA’s entire approach to fleet success. From prioritizing mental health and avoiding burnout to navigating uncomfortable...
May 23, 2024•43 min•Ep. 140
Fleets across the country are facing major driver and technician shortages. Many are having a tough time hiring enough people to reliably power their fleets. This reality makes culture more important than ever. Culture attracts new talent and increases retention. So it’s worthy of some extra attention. What are your favorite ways to encourage outside-the-box thinking and reinforce the bonds of teamwork? Tune in to hear from Josh Turley, Tony Yankovich, and Marc Canton as they talk about some way...
May 17, 2024•26 min•Ep. 139
