Podcast with Author/Editor of Concierge Medicine Today The Patient-Physician relationships that my daughter has now are memories she will carry with her throughout the rest of her life. My wife and I hope and pray every time we visit a medical office with her that she'll have a great experience with the Doctor, the staff and the overall experience. Yes, it's hard but it shouldn't be this hard. After all, "It's no longer about being the best Doctor in the world anymore. It's about being the best ...
Jan 23, 2023•30 min
There's no such thing as an emotionally neutral environment in healthcare. Every Patient feels a certain way when they pick up the phone to make an appointment or walk in your practice. Hospitality in your practice is a "process" but you want to make sure the patient doesn't feel "processed". Here's some ideas to ponder ... © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide ...
Jan 10, 2023•36 min
“I had a dream of becoming a nurse…not just a philosophical vision, but a vivid dream as a 16-year old. I saw myself working as a nurse, and I never questioned that decision to this day.” ~Catie Harris, Nurse + CEO, Nursepreneurs LISTEN TO FULL PODCAST EPISODE Visit Nursepreneurs Web Site: https://nursepreneurs.com/ Facebook Group: https://www.facebook.com/groups/nursebusiness Our guest is Catie Harris. Catie is a NursePreneur Mentor who has empowered thousands of nurses in business to monetize ...
Jan 04, 2023•44 min
Everything communicates how much you "care" in your medical office. From the tissues to the toilet paper. If it's sandpaper, Patients will take small mental notes. If it's silky smooth, they'll also take stock in how much you (their Doctor) cares about them. LISTEN TO FULL PODCAST EPISODE © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accoun...
Dec 26, 2022•11 min
Patient loyalty in medical offices today is hanging on by a thread some experts and Physicians are saying. Most primary care and family medical offices are struggling to modernize their practice amidst shrinking reimbursement, increasing overhead and administrative hassles. That's translating to no improvements in the primary care and family medicine customer service experience. Add to that there are more and more hoops Patients need to jump through as well and Patients are fed up with that and ...
Dec 16, 2022•23 min
Most medical offices dismiss the idea of asking for patient feedback or improvement because they assume that visiting the practice in-person today and talking to the Patient about their co-pay or insurance coverage is simply relational enough. © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or gua...
Dec 14, 2022•14 min
There’s a lot of ways to do this and we think you may just want to pick one that works for you. But, the first step in the listening process is important and it’s often omitted or removed in medical offices because face-to-face interactions with Patients are presumed to be communicative and relational. But in fact, most Patients and Physicians today would agree that visiting a Doctor’s office (outside of those in Concierge Medicine and a few other models) are anything but environments that Patie...
Dec 11, 2022•16 min
There are so many little details to think about in your practice every single day. Usually the toilet paper quality, waiting room chair stains and bathroom access is not your top priority. Beware however, these are the details that your Patients notice and if these items are unremarkable ... expect remarks online. Here's a few thoughts on what you can do to improve ... © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is for general information...
Dec 10, 2022•8 min
How are you empowering your staff towards delivering an excellent patient experience? Do they feel equipped and trained to help your patients properly? Do you have trouble delegating? We'll unpack the idea of empowering your medical office staff to help reduce some of your daily burden in this podcast episode. © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal...
Dec 09, 2022•11 min
HR and Staff Character Qualities of Physician CEOs © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or clai...
Dec 06, 2022•15 min
Craig Fowler, Founder & President of the Athenic Group, which helps Hospitals, Medical Practice Owners, UCs, Nurses, PAs, Doctors and others solve their healthcare recruiting challenges through dedicated Physician Search and the training and development of your recruiting the right medical staff to fit in well in your practice environment and remain committed for years to come. Craig is a 20+ year veteran of the physician recruiting industry; including holding senior leadership roles with se...
Dec 05, 2022•31 min
What You Will Learn In This Podcast Patients typically encounter a Physician who is tired, over worked, over committed and stressed. If we really want to address Physician Burnout why don't we start equipping and teaching Physicians about creating healthy organizational cultures that lead to improved Organizational Health and creates Physician-leaders we'd all like to say 'That's my Doctor.' © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is ...
Dec 04, 2022•16 min
Today our special guest and guest presenter on the topic of "How to WOW Your Patients Through Interior Design" is Mitra Silva, CEO and Founder of Simour Design (www.simourdesign.com). "As a leader in your field, healing is not only your passion, but your purpose," says Silva. "Not only should your medical office and space be beautiful, but it should be healing for you, your patients, and your staff. Our design goes beyond beauty to provide comfort, functionality, and flow while representing your...
Dec 03, 2022•1 hr 11 min
"During the busiest social gathering and story-telling season of the year, the topic of healthcare will come up multiple times! What *story* are your patients going to share with their co-workers, neighbors, family and friends?! These are potentially your future Patients. The stories are endless but bottom line, you need to leave your Patients with a positive story to tell this holiday season about you! Why? Because the best Doctors of our future are going to be the ones that start to see their ...
Dec 02, 2022•22 min
"I founded Gallaher Edge when I realized how important it was to me to grow from the inside out, and help others do the same.Gallaher Edge is founded on the values of the Power of Choice, Progress Over Perfection and Uninhibited Teamwork. This company, like me, is a work in progress, something that every day, I accept exactly as it is while never stopping work to progress it further." ~Dr. Laura Gallaher Dr. Laura Gallaher has worked in the field of professional and personal development since 20...
Dec 02, 2022•52 min
It's often been said that gratitude is good for the giver. We think that there's enough room in the healthcare marketplace to let gratitude for one another, especially considering the workload, shortages, long hours, hassles, stress, anxiety and even talk of burnout ... to take a moment in your week and write just one thank you note to a colleague, a nurse or a healthcare worker whom you noticed helped you this week. Try it ... and if you don't believe that others around you are doing it, just l...
Nov 30, 2022•13 min
Our guest on the podcast and CMT webinar is Dr. Jim Januzzi, MD. He's a Cardiologist and Director at Dennis and Marilyn Barry Fellowship in Cardiology Research RESOURCES MENTIONED www.prevenciomed.com About Jim Januzzi, MD Dr. Jim Januzzi has been a member of the Massachusetts General Hospital Cardiology Division since 2000. He is the Hutter Family Professor of Medicine at Harvard Medical School and is on faculty at the Harvard Clinical Research Institute. Dr. Januzzi graduated first in his clas...
Nov 30, 2022•47 min
Here's a few titles your colleagues have said they've been reading ... © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, l...
Nov 30, 2022•8 min
There’s a lot of ways to do this and we think you may just want to pick one that works for you. But, the first step in the listening process is important and it’s often omitted or removed in medical offices because face-to-face interactions with Patients are presumed to be communicative and relational. But in fact, most Patients and Physicians today would agree that visiting a Doctor’s office (outside of those in Concierge Medicine and a few other models) are anything but environments that Patie...
Nov 30, 2022•15 min
The growing trend of IV drip bars ...
Nov 29, 2022•57 min
OB2me has changed the delivery of prenatal care for women throughout their pregnancy and childbirth. https://2mehealthcare.com/ https://2mehealthcare.com/ob2me/ About Carson Ragan, CNM Carson was born in Georgia, spent most of her childhood growing up in Birmingham, Alabama. She started her family at a very young age, and after her second child was born emergently three months premature, she knew she wanted to be a L&D or nursery nurse, so she returned to Georgia to attend Columbus State Uni...
Nov 29, 2022•40 min
NOVEMBER/DECEMBER 2022 Don't underestimate your Patient and the powerful story they want to share about their experience at your office. But, if you [the Physician] are not bothered by the wait-time or the attitude of your staff, you as a leader in your community should be prepared to get in line behind the rest of the medical offices in the world now vying for the privilege of serving that individual who believe it or not, wants to reward you with the gift of being a life-long Patient. © Concie...
Nov 28, 2022•25 min
I must have watched the 1984 cult classic movie, Ghostbusters a dozen or so times in my youth with my cousin in Canada on my Gramma's couch. It's definitely a movie that has some unforgettable one liners and come one, who doesn't smile when they remember Ray Stantz and the Stay Puft Marshmallow Man? I love it. I'm going to get a little geeky here for a minute so bear with me. There's a point. One of the more memorable lines we can all remember toward the end of the movie was "Don't cross the str...
Nov 20, 2022•27 min
What You Will Learn In This Podcast: Patients Comeback To Their Doctor Because of How You [and your Staff] Made Them Feel. Takeaway Points Old School Marketing Says … “A brand is what it tells consumers it is.” New School Marketing Says … “A brand is what consumers tell each other it is.” In this podcast we'll unpack the importance of waypoints, customer service and how the simple details of hospitality intersect at the hand-off or stop-start points in your practice. We'll also talk about how wo...
Nov 13, 2022•32 min
I read recently that people on average feel about 35 emotions an hour. Makes sense, right. So when two worlds collide, healthcare and hospitality — there’s a cataclysmic, volcanic eruption that is seemingly unspoken by many Physicians today that elicits an insurmountable tidal wave of resentment about hospitality and empathy towards this notion of ‘being hospitable’ in healthcare. After all, you were trained for years and years to serve Patients in such a way that makes them ‘feel’ healthier and...
Nov 03, 2022•23 min
Today our guest is Dr. Rachel Gainsbrugh. In addition to her career in pharmacy, Dr Rachel Gainsbrugh, is the owner of Short Term Gems and has established herself in the market as the Luxury Short Term Rental host and coach for busy professionals. She’s an immigrant, a wife and mom that took a small rental and built it into a multi property seven figure real estate business. She has been hosting since 2019 and serves guests in vacation rental markets and those who need short term housing rentals...
Oct 02, 2022•54 min
Great business people and I’d now argue, great doctors know that “you just need to be a superstar in your own backyard …” and you accomplish that by focusing on your strengths and finding people who want to come along for the ride. Bear in mind though, not everyone will want to join you along the journey. If too many people do … that’s actually, when you raise the fare and see who still believes in your mission and wants to come along for the ride! © Concierge Medicine Today, LLC. ("CMT") All ri...
Sep 25, 2022•16 min
Today we jump across the pond to England to meet up and talk with Gintare Balseviciute. Growing up in Lithuania, Gintare remembers always having access to “real” food – not the processed stuff that fills much of our grocery stores today. She was raised to cook from scratch with whole foods and ingredients. The fruits, vegetables and meat on her table all came from the local farmers; it was all “organic” by today’s definition. Source: https://www.ketogenic-wellness.com/ When Gintare moved to Lon...
Sep 18, 2022•38 min
"Our goal is to empower the next generation of parents to take ownership of their family's health. We want to help new parents feel confident and capable when taking on the job of managing the health of their entire family, and build a platform that will ease the minds of new parents everywhere." ~Estelle Giraud, the Co-Founder and CEO at Trellis Health . Our special guest today is Estelle Giraud, the Co-Founder and CEO at Trellis Health . In today's podcast, we unpack: Curated, educational tool...
Sep 11, 2022•44 min
It really could be any number of things. But it is important that you identify them. We find Concierge Medicine Doctors are better suited medical offices to be in a position personally, emotionally and professionally to identify these 'combustion points' [for Patients] and do something right away in the practice to improve the patient experience sooner rather than later. © Concierge Medicine Today, LLC. ("CMT") All rights reserved. Disclaimers: All content presented here is for general informati...
Sep 04, 2022•32 min
