In this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, we reveal ten things you should never say to a patient (we’ve probably all said them!) and what to say instead. Plus we have a very special announcement and are back with our mystery shopper calls!! **** On Friday June 14th we’ll be presenting a full day session of our latest and greatest course: **** “How To Provide A Memorable Patient ExperienceIn YOUR Practice!” CLICK HERE TO REGISTER OR LEARN MORE! 1 – Sig...
Apr 01, 2024•28 min
Finding and hiring great team members is one of the biggest issues in dentistry. On today’s episode of The Dental Practice Fixers, Dr. Richard Madow will reveal some unique ways to find fantastic team members that you probably have never even thought of! Plus we’ll tell you about two new educational opportunities you DO NOT want to miss! Here are some very important and easy ways to help enhance your practice and your life! **** Register for our complimentary webinar on Wednesday, March 27th ***...
Mar 22, 2024•17 min
Schedule more new patients NOW! In this episode of The Dental Practice Fixers Featuring Mystery Shopper Calls, Dr. Richard Madow reveals a simple system that will get potential new patients off the phone and right into the appointment book! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter When you sign up for the newslett...
Mar 08, 2024•28 min
On today’s podcast we asked a very unlikely source for a list of the questions a potential new dental patient should ask. Do you know how to answer them? Are they answered on your website? We went through them one by one and provided some great answers and food for thought. Yum! Then our mystery shopper had a little issue with last-minute cancellations. See how he got treated on the phone! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our...
Feb 23, 2024•37 min
Difficult patients can be frustrating, annoying, manipulative, hostile, and litigious. But fear not – on this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, we’ve got a great step-by-step system to transform the toughest patients into those who become beacons for the practice! Then on the mystery shopper calls we do something that may have you barking up the wrong tree. You gotta hear them! Here are some very important and easy ways to help enhance your practice a...
Feb 09, 2024•33 min
What do hair, skin, and feet have to do with improving your dental practice? A lot – and you will find out why on today’s episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls! Dr. Richard Madow hosts this podcast for dentists and team members. Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter When ...
Jan 26, 2024•31 min
Can your practice be so good that it’s bad? The answer is YES, and we’ll tell you why on this episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls. Listen to learn a huge problem in dentistry and how to fix it! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter When you sign up for the newsletter, y...
Jan 14, 2024•29 min
On this special year-end episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls, Dr. Richard Madow reveals sixteen important rules that will help with both your dental practice and your life. It’s a special treat for doctors and team, and you don’t want to miss it! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow....
Dec 29, 2023•27 min
A new patient moves to your area. Why should they choose your practice over the others? And more importantly, can you provide an experience that would make that happen? That’s the topic on today’s episode of The Dental Practice Fixers podcast for dentists, featuring Mystery Shopper Calls! We’ll also explore a big mistake that’s made when a new patient calls, and explain Fenno’s Paradox! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and...
Dec 16, 2023•26 min
A sad letter from a disgruntled associate is featured on this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, and it provides some great leadership advice for associates, owner dentists, and team members. And then the mystery shopper calls – WOW!! Please play these at your next team meeting! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, ev...
Dec 03, 2023•30 min
There are four huge reasons we love doing whitening for our patients, and it’s even more fun when you get patients to ask US about it instead of US telling THEM! You’ll learn how and why on this episode of The Dental Practice Fixers Podcast for dentists featuring mystery shopper calls! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.co...
Nov 17, 2023•24 min
On the episode of The Dental Practice Fixers Featuring Mystery Shopper Calls podcast for dentists, Dr. Rich shares some great practice growth tips from a very unlikely source. Then we go to our mystery shopper calls and find out what happens when a potential patient knows they need some crowns. It’s probably not what you think! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building ti...
Nov 03, 2023•30 min
Could there be a dental practice lesson when Dr. Rich got duped by a punk rock skater girl? Yes, and it will help you get more new patients on this episode of The Dental Practice Fixers Podcast featuring Secret Shopper Calls to dental practices!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter When you sign up for the ne...
Oct 20, 2023•27 min
Should we guarantee those crowns? Should we “warranty” our dental treatment? Is it a positive factor in treatment acceptance and patient retention, or does it make us look like the local Best Buy? Find out how Dr. Rich answered this question early in his career and what it led to on today’s “Dental Practice Fixers – Secret Shopper Calls To Dental Practices” podcast for dentists! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newslett...
Oct 06, 2023•28 min
Would you like to have a simple system so that when someone calls your dental practice to cancel at the last minute that spot can easily be filled 90% of the time? You will after hearing this episode of The Dental Practice Fixers dental podcast for dentists. Then we do three mystery shopper calls, and one of the offices actually does something right! Listen in to see what.
Sep 22, 2023•20 min
Are there “magic words” in dentistry – simple phrases that will significantly improve our practices? YES! In today’s episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow reveals two simple phrases that will greatly improve our customer service and help us appoint more new patients by using the “dental magic words.” Then on our mystery shopper calls, we ask a simple question with results ranging from ridiculous to exceptional. Check it out now!! Another podcast tha...
Sep 09, 2023•27 min
Dentists are great at a lot of things, including making excuses when things don’t go the way they planned. In this edition of The Dental Practice Fixers dental podcast for dentists, Dr. Rich reveals some of his favorites. And then, speaking of excuses, there is NO excuse for what happened during the mystery shopper calls!! Listen and enjoy. Got a question? Just email it to info@madow.com . Are you making excuses about starting the process of improving your practice? After you listening to this p...
Aug 20, 2023•23 min
Would a patient drive past twenty other dental offices to go to your practice? Would they regret it if they had to transfer to another office? Can you and your team quickly spout out a bunch of reasons why a patient would choose you over all of the others? Hopefully you can answer all of these questions with a big YES! So let’s find out why on this episode of The Dental Practice Fixers podcast for dentists. The question is also asked on our mystery shopper calls – “I’m looking for a new dentist ...
Aug 04, 2023•31 min
There are five issues that just about every dental practice experiences, and on this episode of The Dental Practice Fixers podcast for dentists you can hear what they are along with some solutions. Then on our mystery shopper calls, a potential patient with stinky breath calls some practices for advice. Did they try to appoint him or were their responses just as stinky as the caller? Listen to find out! Got a question? Just email it to info@madow.com . After you listening to this podcast, hopefu...
Jul 22, 2023•32 min
Sometimes it’s a little overwhelming to make dental practice improvements through huge changes. But the good news is, you may not have to! You can improve your dental practice marginal gains. In this episode of The Dental Practice Fixers podcast for dentists, we show how small changes can get HUGE results! Then of course there are the mystery shopper calls. It just seems that no one can get these right!! You gotta listen to find out why. Got a question? Just email it to info@madow.com . After yo...
Jul 08, 2023•30 min
The relationship between general practitioner dentists and specialists should be one that is not only good for the patients but good for both practices. On today’s Dental Practice Fixers dental podcast we talk about some easy ways to make that happen. Then on to the mystery shopper calls where the theme continues. If you do Invisalign but aren’t getting many cases, you’re about to find out a possible reason! Got a question? Just email it to info@madow.com . Have you been thinking about reaching ...
Jun 25, 2023•21 min
Should we give our patients what they want? Do our patients really know what they want? Is it good for our dental practice to give it to them? On today’s edition of The Dental Practice Fixers podcast we discuss how to make your practice more successful by doing just giving our patients what they want. Plus, the mystery shopper calls teach two very important lessons. Listen now! Got a question? Just send it to info@madow.com ! Have you been thinking about reaching out for help with your practice ...
Jun 13, 2023•23 min
Does everyone in your dental practice truly understand why certain clinical decisions are made? Your practice needs to be “Clinically Calibrated” – find out why and how on this edition of The Dental Practice Fixers Podcast for dentists. For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It’s something we might not think about too much, but every single person on our team (yes,...
May 26, 2023•25 min
What’s the number one enemy of a great practice? In this episode, Dr. Richard Madow explores a possible candidate. Then, the mystery shopper calls are, well, pretty amazing. Tune in to the The Dental Practice Fixers Dental Podcast for Dentists to listen now!!
May 13, 2023•24 min
Using artificial intelligence in the dental office is such a hot topic these days, but most of the advice we’re seeing is either impractical or totally useless. In today’s episode of The Dental Practice Fixers Dental Podcast for Dentists, Dr. Rich gives two solid examples of how to use AI to improve patient communications. Then speaking of communication, things go downhill rapidly on our dental secret shopper calls. Tune in now!!
May 05, 2023•32 min
There are a bunch of things a dental patient should never ever see or hear in a dental practice, and on today’s episode of The Dental Practice Fixers Dental Podcast for Dentists we get the list rolling. Then, it’s on to the secret shopper calls, where we learn why front-desk training should be more than just “Here’s the phone – answer it!”
Apr 21, 2023•23 min
“Why is that crown so expensive?” can be a tough question for a dentist to answer, especially in a way that gets a caller to appoint, Well, that’s the mystery shopper call we did on today’s episode of The Dental Practice Fixers dental podcast for dentists. The answers ranged from horrible to hilarious to something that has never happened before! You gotta check it out. Plus, Dr. Rich shares a personal story that will help you and your practice significantly!
Apr 08, 2023•26 min
Would you like to have a simple system so that when someone calls to cancel at the last minute that spot can easily be filled 90% of the time? You will after hearing this episode of The Dental Practice Fixers dental podcast for dentists. Then we do three mystery shopper calls, and one of the offices actually does something right! Listen in to see what.
Mar 17, 2023•20 min
Very often the first contact a potential new patient has with your practice is your website, and most dental websites have some obvious (and easy to fix) mistakes! On this episode of The Dental Practice Fixers dental podcast, Dr. Richard Madow gives some very simple fixes to correct these crucial areas. Then, our mystery shopper calls take the theme further, asking practices about things seen on their own website! Do they know how to answer? Of course not!!...
Feb 24, 2023•30 min
Let’s face it, not all patients are a good fit for your dental practice. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow gives some quick and easy patient selection tips to save you many headaches, including the number one rule! Then we have four mystery shopper calls, and guess what? Someone almost kinda gets it right!! Listen now!!!
Feb 04, 2023•28 min
