Hey Doc – why the heck would you ever want to do this? In this episode of The Dental Practice Fixers Podcast for dentists, Dr. Rich answers one of the most frequently asked questions, and that’s the response….sort of. Then of course we do some mystery shopper calls, and miraculously someone almost gets it right!! Richard H. Madow, DDS: Hey there, I’m Dr. Richard Madow and welcome once again to The Dental Practice Fixers Podcast. We have a great question from a listener today. And of course, a my...
Jan 20, 2023•20 min
Dr. Rich explains the factors in dental practice success by reliving the history of The Madow Center in this special edition of The Dental Practice Fixers dental podcast for dentists. So many listeners have been asking how The Madow Center got started, and it’s all covered here!
Jan 01, 2023•23 min
Did a video promoting a dental seminar actually make Dr. Rich hurl? Well, almost. Find out why in this episode of The Dental Practice Fixers dental podcast for dentists, and also learn about why it is often a bad idea to get distracted by passive income and side hustle opportunities. Then we present some of the strangest mystery shopper calls in the history of the show!
Dec 22, 2022•25 min
Ready to improve your cash flow and decrease your overhead in 2023? On today’s episode of The Dental Practice Fixers dental podcast for dentists, we’ll reveal ten things you can do right now to get 2023 off to a great start. And then, four mystery shopper calls – four bad results. Don’t make the same mistakes!!
Dec 02, 2022•33 min
What are two questions you should ask every patient during the initial exam that will totally WOW them? On today’s dental podcast for dentists, Dr. Richard Madow reveals that, along with a simple trick you can do that will actually get patients to ASK YOU for cosmetic dental procedures! It’s easy, fun, and something you should be doing anyway. And then, the mystery shopper calls get totally crazy! Don’miss this episode!! Got a question for the podcast? Send it to info@madow.com ....
Nov 11, 2022•23 min
Want your patients to accept more treatment, get adult fluoride, and all that other good stuff? In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow shares how an experience at a hotel led him to realize an extremely important step in influencing our patients. It will help you become a better leader as well!!
Oct 29, 2022•24 min
Why be the best practice at what you do when you can be the only practice who does what you do?! It’s much easier than it sounds, and on this edition of The Dental Practice Fixers Dr. Rich will show you how! Of course we follow that up with three mystery shopper calls (yikes!) and a very special offer! And oh yeah – we talk about The Waffle House and The Grateful Dead too!!
Oct 08, 2022•20 min
Do you have a supercharged perio therapy department, or a glorified “cleaning lady” doing bloody prophys? If you’re like most dental practices, unfortunately it’s the latter. On this week’s podcast we give five reasons why, and simple solutions to get your patients healthy and increase practice revenues. The theme continues on the mystery shopper calls, and the results were pretty dismal.
Sep 16, 2022•26 min
There is something that most dentists do every single day that causes chaos, confusion, and makes the practice not nearly as productive as it should be. But fear not – in today’s episode of The Dental Practice Fixers dental podcast for dentists we have a solution! Then on to the mystery shopper calls, where someone actually gets it right….kinda…… Don’t miss it!
Aug 27, 2022•21 min
What do the Choco Taco and getting your patients to refer and schedule their treatment have to do with one another? Lots! In this episode of The Dental Practice Fixers dental podcast for dentists, we explore why Dr. Robert Cialdini’s “Principles of Influence” are so important in your practice. Then the mystery shopper calls take a weird turn as a dentist actually answers the phone!
Aug 12, 2022•23 min
There is something that afflicts most dentists, and it can cause severe problems in their practices and lives. It’s called “Paralysis By Analysis,” and we give some symptoms and solutions on this episode of The Dental Practice Fixers, the dental podcast for dentists. Then on our mystery shopper calls we have some real doozies, including something that has never happened before in the history of The Fixers!
Jul 30, 2022•21 min
Every dental consultant these days seems to be teaching how to drop PPOs. But my advice is “not so fast, cowboy (or cowgirl!).” In this episode of The Dental Practice Fixers dental podcast for dentists, you’ll find out why. Then in our mystery shopper calls, something happened that has never happened before in the history of our mystery shopper calls!
Jul 15, 2022•20 min
In this week’s episode, Dr. Rich gives fifteen fantastic rules that will apply to your dental practice….and life! It’s kind of like summer reading for dental people. Then in our mystery shopper calls we throw up some real softballs – I’m a new patient, I need a few crowns, and I want to come in. Were any appointments made? Listen to find out.
Jul 01, 2022•21 min
Successful case acceptance in dentistry can be so mysterious – but in this episode of The Dental Practice Fixers Dr. Rich reveals two “Obvious Secrets” that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But… there’s a little twist added, and it has to do with the practice’s website. Hint: If something is on your website, everyone in the office better know what it means! The resu...
Jun 18, 2022•24 min
Online reviews are the number one requirement for potential dental patients finding your dental practice online. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Rich gives some quick tips on how your practice can get tons more reviews – and reveals the biggest no-no when asking patients for reviews. Then on our mystery shopper calls we see how easy it is to tell a family of four to call another office!! Questions or comments? You can email Dr. Rich directly at rich...
Jun 03, 2022•24 min
How do dental practices deal with inflation? Should I pay someone to cover my phones when the office is closed? Does scripting work? Is Dr. Rich a hypocrite? On this episode of The Dental Practice Fixers dental podcast for dentists we cover these listener questions and more! Plus, of course our usual mystery shopper calls – HOLD PLEASE!
May 23, 2022•26 min
Can you actually get dental crowns at the local auto body shop? Hopefully not, but here’s an important dental lesson about dental ccown treatment acceptance Dr. Rich learned when he went to get an estimate for some car work. And then on our mystery shopper calls we do something we’ve never done before. Let’s put it this way – this week’s calls do NOT go south!! But the results are similar. Listen to the podcast to see what that means, and be sure to send us a note at info@madow.com...
May 06, 2022•26 min
What’s YOUR Financial Policy? Does your dental practice have a written financial policy? Do you even need one? On this episode of The Dental Practice Fixers podcast, Dr. Rich talks about how purchasing a new pair of glasses made him realize that a proper financial policy can be summed up in two words! Then the theme continues with our mystery shopper calls – “Can I pay for four crowns over time?” Of course knowing that a patient may need four crowns one would think every office that was called w...
Apr 22, 2022•29 min
How To Easily Confuse A Patient! We start with a great listener question about the proper way to handle a caller who is not ready to appoint. The theme continues on the mystery shopper calls where Dr. Rich poses as a patient who needs $20,000 worth of dental treatment. Surely the person on the phone tries to appoint him, or at least asks for some contact information. Well stop calling me Shirley, because they don’t do either one of those, and it amazingly gets worse! If you have a question for “...
Apr 01, 2022
Why Didn’t My Last Dentist Tell Me This? When a patient asks a tough question about their last dentist, we need the right answer and we need it right away! On this episode of The Madow Dental Podcast, Dr. Rich gives some great answers to a couple really tough patient questions. Then it just gets totally bizarre with our mystery shopper calls. You gotta hear them! And if you have a question for “The Dental Practice Fixers,” send it to info@madow.com . Highlights from “Why Didn’t My Last Dentist T...
Mar 18, 2022
My Patients Only Want What Insurance Covers! Is this really true, or is the practice subtly putting patients into this insurance mindset? We hear it from dentists and team members everywhere – “my patients are driven by insurance.” In this episode of The Madow Dental Podcast we dig a little deeper and discover that maybe it’s the practice itself that is insurance dependent! Then on our mystery shopper calls the theme continues as we ask if a new patient cleaning is covered by insurance. One woul...
Mar 04, 2022
Sometimes dentists and team members let the little things drive ourselves crazy! On this episode of The Madow Dental Podcast we respond to a listener who is doing just that. It will help you deal with the day-to-day dental practice frustrations. Then on our mystery shopper calls Dr. Rich poses as a patient who wants $6000 worth of treatment but just has one simple question. Can anyone handle it correctly? You need to listen! Highlights from “Dentists: We Drive Ourselves Crazy!” 0:10 – Dr. Rich i...
Feb 18, 2022
What’s the best piece of advice ever given by a dental consultant? In this episode of The Madow Dental Podcast, Dr. Rich reveals what that is, and what it means to your practice. Then our mystery shopper calls take a weird twist, and we wind up with instructions on how to have the perfect voicemail message in your practice! For more information on The Madow Center, please go to madow.com Highlights from “The Best Piece of Advice!” 0:17 – Rich welcomes all viewer, listeners and explains the excit...
Feb 05, 2022
In dentistry, it’s super important to lead our patients to the next step, whether that is scheduling treatment, becoming a patient in your practice, or anything else. In this episode of The Dental Practice Fixers, Dr. Rich shares a story and a great quote that will demonstrate the importance of telling our patients what they need to do next. Then on our secret shopper calls, something AMAZING happens – you gotta hear it! Highlights from “Why Our Patients Love To Be Led!” 0:20 – Dr. Rich Madow op...
Jan 20, 2022
One of the craziest things that dentists say is “my patients have a low dental IQ!” On today’s episode of The Madow Dental Podcast, we will find out why that phrase is not only ridiculous, but downright dangerous! Along those lines, Dr. Rich shares one of the big mistakes he made early on in his dental career. And then we go to our secret shopper calls. But this week something REALLY crazy happens!! Did someone actually schedule the patient? Well, there’s a lot more to it than that, so you gotta...
Jan 06, 2022
In this episode of The Madow Dental Podcast, Dr. Rich fields a great listener question that will give you a lot to think about if you are considering ways to grow your dental practice. The question refers to opening up a satellite office! Then in our mystery shopper calls, we ask a very simple question: “Do you do cosmetic dentistry?” This should result in an instant appointment being made, right? Well, not so fast! You gotta listen to see what happened! Got a question for our dental podcast? Se...
Dec 21, 2021•21 min
There is a word in dentistry that is so important your practice could sink without it, or at the very least, seriously underperform. On this episode of The Madow Dental Podcast, Dr. Rich reveals what that word is, and how a trip to buy some jeans made him realize how important that word is in dentistry. We close with three major lessons and three totally disastrous mystery shopper calls. You gotta hear them!! Please send any comments to info@madow.com , and enjoy The Madow Dental Podcast!!...
Dec 10, 2021•27 min
Does everyone in your office truly understand why certain clinical decisions are made? For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It’s something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by having the office “clinically calibrated.” Best of all, it will end tons of confusion with your patients. Th...
Nov 26, 2021•18 min
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padd...
Nov 14, 2021•43 min
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padd...
Oct 23, 2021•21 min
