The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices - podcast cover

The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

Dr. Richard Madow
The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more new patients, increase treatment acceptance, and enjoy dentistry more! On each episode Dr. Richard Madow provides easy-to-implement practice growth strategies, and then calls actual dental offices posing as a potential new patient. The results are sometimes shocking, often hilarious, and always a great learning opportunity. You can reach Dr. Rich at his personal email address: rich@madow.com
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Episodes

What’s Your Office Elevator Pitch?

What’s Your Office Elevator Pitch? Do you have an “elevator pitch” for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else’s? Well, you should, and that’s what we talk about on this episode of The Dental Practice Fixers! The theme is continued with our “Mystery Shopper Calls” with a simple question – can you tell me a little about your office? Unfortunately, no one could, and the results were dismal. But after listening to...

Oct 02, 202128 min

A Great Way to Get Referrals!

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Sep 26, 202122 min

Get Patients To Ask YOU For Whitening!

Get Patients To Ask YOU For Whitening! Wouldn’t it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a “back to the basics” theme to demonstrate how most practices are treating potential new patients like they are unwanted! Got a question for The Fixers? Just send it to info...

Sep 04, 202120 min

The Obvious Secrets to Case Acceptance?

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Aug 20, 202124 min

Retiring Hygienist Wreaks Havoc!

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Aug 14, 202117 min

The Answer Is NO!

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Jul 30, 202119 min

Should We Ever Do This At The First Visit?

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Jul 17, 202120 min

Does Your Office Pass The Dishwasher Test?

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Jul 09, 202117 min

Ten Things A Dentist Should Never Say!

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Jun 11, 202121 min

Missed Opportunities!

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May 21, 202123 min
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