In this episode of The Dental Practice Fixers podcast, Dr. Richard Madow shares three simple but powerful questions that can transform your patient relationships—and your entire practice. Whether you’re a seasoned dentist or just starting out, these questions will help you build deeper connections, uncover hidden treatment opportunities, and create an experience your patients won’t forget. Plus, hear why one playful, slightly snarky question might be your best rapport-builder yet. You’ll never l...
Jun 29, 2025•15 min
In this episode of The Dental Practice Fixers podcast, Dr. Rich shares a memorable and cringe-worthy moment from his early days as an associate — and the powerful lesson it taught him about leadership, language, and team morale. You’ll hear simple, real-world examples of how the words we use every day shape our practice culture, build (or break) patient trust, and influence how our team members feel. Stick around to the end for some brand new mystery shopper calls — you’ll hear exactly how real ...
Jun 06, 2025•19 min
What do barefoot patients, expensive coffee, and a small shoe factory have in common? In this episode of The Dental Practice Fixers podcast, Dr. Rich shares a strange but true story from a Seattle café and ties it into a powerful lesson about opportunity, mindset, and making the most of what’s right in front of you. You’ll also hear a business fable with a surprising dental twist — and learn why your credit card fees might not be as fixed as you think. And then – mystery shopper calls! Don’t mis...
May 24, 2025•18 min
In today’s episode of The Dental Practice Fixers podcast, Dr. Richard Madow shows how a situation that arose at Hell’s Kitchen in Las Vegas can teach all of us how to better handle difficult conversations that come up in our dental practices. Then we have a mystery shopper call that will teach us what NOT to do!! Check it out now! Key Takeaways: Difficult conversations can be handled with finesse A restaurant host at Hell’s Kitchen masterfully asked Dr. Madow and his brothers to give up their ta...
May 09, 2025•15 min
What do patients really want when it comes to treatment options? Do they want freedom OF choice or freedom FROM choice? Find out in the very important episode of The Dental Practice Fixers podcast for dentists and team members. And then of course we do our mystery shopper calls!! Don’t miss it! Key Takeaways: Patients don’t want lots of treatment options — they want clarity and confidence. Too many choices cause confusion and lead to patients delaying or avoiding treatment. Dentists should guide...
Apr 25, 2025•20 min
There’s a dirty little secret about dental podcasts, and it’s just one of the many things that Dr. Richard Madow reveals on this episode of The Dental Practice Fixers. Then we go to our mystery shopper calls and figure out the best way to answer the question “why isn’t fluoride treatment covered by my insurance?” So much great stuff here – give it a listen!! Key Takeaways: Money-Saving Tips for Dentists Credit Card Processing: Switch to Stax for flat monthly fees and eliminate overage charges. D...
Apr 12, 2025•25 min
Are you turning patients off by telling them what you DON’T do instead of what you CAN do? On this episode of The Dental Practice Fixers podcast, Dr. Richard Madow shares a story that shows what NOT to do at your practice! And then we do some mystery shopper calls about clear aligners. Don’t make this mistake!!! Key Takeaways: Too many dental practices reflexively say “we don’t…” when patients request something. Instead of rejecting requests, practices should reframe the conversation positively ...
Mar 29, 2025•20 min
On today’s episode of The Dental Practice Fixers, Dr. Rich shares three quick dental practice lessons learned from everyday life, and shows how you can generate even more of these lessons in your practice and life. Then – three of our famous mystery shopper calls, and we end the whole deal with a tribute to an old friend. Great episode!! KeyTakeaways Three Dental Practice Lessons from a Simple Errand Clarity Beats Cleverness Avoid confusion in branding, communication, and patient interactions. U...
Mar 08, 2025•26 min
What could the world’s most successful musician and the “Big Game” have to do with your dental practice? Turns out, a lot! If you want to provide an amazing patient experience and overcome your barriers to practice growth, don’t miss this episode of The Dental Practice Fixers podcast. Key Takeaways Embrace the power of experiences and adaptability to create a thriving dental practice. Experiences Matter More Than Material Goods: Dr. Madow shares a personal story about attending the Super Bowl wi...
Feb 14, 2025•16 min
Yes – by using these two things you already have you can boost your production, new patient numbers, and more! That’s what Dr. Richard Madow talks about on this episode of The Dental Practice Fixers podcast. And then, on our mystery shopper calls, one of the worst things we’ve ever heard happens!! Don’t miss it!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event annou...
Feb 02, 2025•27 min
A great dental practice lesson, learned at (of all places) the optometrist’s office, is highlighted in this episode of The Dental Practice Fixers podcast for dentists and team members. It’s a great lesson, and of course it’s followed by our mystery shopper calls!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter When you ...
Jan 17, 2025•21 min
In this episode of The Dental Practice Fixers podcast for dentists and team members, Dr. Richard Madow reveals a huge mistake he made early on in his practice, and what we can all learn from it. Then of course, we do some mystery shopper calls. Will there be a winner? Listen to find out! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow....
Jan 03, 2025•20 min
In this special year-end episode of The Dental Practice Fixers Podcast featuring mystery shopper calls, Dr. Rich shares ten things he does every morning – and if you do them too your day will be off to a great start! And of course we end with some mystery shopper calls, including one of the strangest ones ever! On this episode of The Dental Practice Fixers podcast for dentists and dental teams, featuring secret shopper calls, you learn what to say, how to say it, and what NOT to say!! Here are s...
Dec 20, 2024•24 min
Sometimes in the dental office we say things that could have been said so much better!! So why turn off patients by saying the wrong thing? On this episode of The Dental Practice Fixers podcast for dentists and dental teams, featuring secret shopper calls, you learn what to say, how to say it, and what NOT to say!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event ann...
Dec 06, 2024•23 min
Are you ready to make 2025 your best year ever? In the very special episode of The Dental Practice Fixers podcast for dentists and team members, Dr. Richard Madow shares ten things you can do right now to make your 2025 totally amazing! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter When you sign up for the newsletter, ...
Nov 23, 2024•58 min
We cover two topics plus more on this episode of The Dental Practice Fixers! First – is your practice “Sideways?” What does that even mean? And is SEO worth it for your dental practice? Listen to find out. Then, during our famous mystery shopper calls, we put a new twist on the value of SEO. Dentists and dental team members, listen to find out the answers! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up...
Nov 08, 2024•22 min
There’s a way to get your patients excited about the dental treatment they need, and it doesn’t involve selling. Find out just what it is on this episode of The Dental Practice Fixers podcast for dentists and team members. Then, on our mystery shopper calls, something happened that hasn’t happened in months! You gotta hear it!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building ti...
Oct 25, 2024•25 min
Are you a people-pleaser? Someone who dreads conflict? A perfectionist? You can find out on this episode of The Dental Practice Fixers podcast. Plus, we’ll tell you a simple, no-cost thing to add to every exam that will WOW your patients. And of course, there’s our famous mystery shopper calls – all on the episode of the best podcast for dentists and the best dental team members in dentistry!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for...
Oct 11, 2024•24 min
Can you beat the DSOs when it comes to service and quality without sacrificing your fees? How about when it comes to great pricing on dental supplies and more? The answers are yes and yes – and in this episode of The Dental Practice Fixers you’ll see how. Plus – mystery shopper calls!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.co...
Sep 28, 2024•22 min
Are you a legendary dentist, team member, and practice? Are you the type that people talk about (in a good way!) and refer others to? It’s not that tough, and you’ll learn how in this episode of The Dental Practice Fixers podcast. Plus – we do mystery shopper calls to real dental practices – and you gotta hear them! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event an...
Sep 13, 2024•27 min
Better team meetings, enhanced patient communication, reversing insurance denials, article summaries, and more – these are just some of the things you can do with artificial intelligence in your dental practice! In this episode of The Dental Practice Fixers podcast featuring mystery shopper calls, we’ll show you how. And speaking of mystery shopper calls, in this episode, “Chatty” even helps with those! Here are some very important and easy ways to help enhance your practice and your life! 1 – S...
Aug 31, 2024•23 min
There are five dental phrases that I’m not only tired of hearing, but they can be detrimental for you and your practice. Hear what they are on this episode of The Dental Practice Fixers podcast for dentists and dental team members. And of course we do our famous dental mystery shopper calls. You won’t believe the missed opportunities on today’s calls. Wow!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with u...
Aug 16, 2024•19 min
What is your practice’s biggest competition? DSOs? PPOs? A Disney World vacation? In today’s episode of The Dental Practice Fixers dental podcast, we find out that the answer is “Negative Patient Inertia” – a term just created by Dr. Richard Madow! Then of course we have our famous mystery shopper calls, which keep getting better and better!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date pract...
Aug 02, 2024•18 min
On this episode of The Dental Practice Fixers podcast for dentists and team members, we discuss an issue many practices have with their teams and offer up a sensible solution. We also cover multitasking (is it good or bad?) and of course, end things with our famous mystery shopper calls! Listen now!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and...
Jul 13, 2024•27 min
What’s the best thing that you can provide to your dental patients that they actually need AND want? What will make your patients healthier and your dental practice more profitable? Is it implants? Molar endo? Treating sleep apnea? Aligner therapy? Find out on this episode of The Dental Practice Fixers podcast for dentists. Plus….more amazing mystery shopper calls. Don’t miss it! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newslet...
Jun 28, 2024•25 min
When a patient asks if you take their dental insurance and you’re not in network, how do you answer? On today’s episode of The Dental Practice Fixers Podcast featuring mystery shopper calls, we give a great answer to that question. It will actually get those PPO patients to come to your office whether you take their insurance or not!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice buil...
Jun 16, 2024•20 min
It seems like there are thousands of people in dentistry who call themselves practice experts. Should you believe everything you hear from them? Are they even ethical? That’s what we discuss in today’s episode of The Dental Practice Fixers podcast for dentists featuring mystery shopper calls. Dentists and team members should not miss it!! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice ...
Jun 01, 2024•21 min
Have you ever been given practice advice from another dentist that makes absolutely no sense? Me too! On this week’s episode of The Dental Practice Fixers podcast, I’ll share some of my favorites! You can share yours too. And then on our mystery shopper calls we have some great stuff, including one of the shortest calls in history. Enjoy! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice ...
May 18, 2024•26 min
Every dental practice wants more new patients, or at least they think they do! But unless you have a few other things in order, you’re wasting your time! Find out what they are on this episode of The Dental Practice Fixers Podcast for Dentists, featuring mystery shopper calls. **** On Friday June 14th we’ll be presenting a full day session of our latest and greatest course: **** “How To Provide A Memorable Patient ExperienceIn YOUR Practice!” CLICK HERE TO REGISTER OR LEARN MORE! 1 – Sign up for...
May 03, 2024•28 min
Every single day there are fantastic opportunities for practice growth ideas, and on this episode of The Dental Practice Fixers Podcast featuring secret shopper calls, Dr. Richard Madow will show you where to look. Plus – you’ll learn what WIWO means, and hear some awesome mystery shopper calls! **** On Friday June 14th we’ll be presenting a full day session of our latest and greatest course: **** “How To Provide A Memorable Patient ExperienceIn YOUR Practice!” CLICK HERE TO REGISTER OR LEARN MO...
Apr 19, 2024•24 min
