The 5 Essential Questions for Your First Call with a Patient
Episode description
How can physical therapy practices effectively handle initial calls to ensure they build strong relationships from the first contact?
What are the best practices for engaging potential patients to secure appointments and foster trust?
Join us for a special crossover session, "The Breakfast Club," originally recorded on PT Pintcast. I'm your host, Dave Kittle, alongside Jimmy McKay, Director of Communications at Mount Sinai Hospital, and Anthony (Tony Maritato) Maritato, a seasoned physical therapist, private practice owner, and online business entrepreneur.
Tune in to PT Pintcast on YouTube for Physical Therapy Conversations connecting busy PTs to their profession here.
In this episode, we cover:
- How can we ask the right questions that not only gather necessary information but also build rapport and trust from the outset?
- The strategies to ensure that your clinic's offerings meet the needs and goals of potential patients, enhancing satisfaction and retention.
- How to smoothly integrate discussions about insurance and payment into your calls, making sure patients understand their options and feel at ease.
- How to master the art of closing calls in a way that leaves potential patients feeling understood and eager to commence their treatment.
Connect with Dave on:
Email: Dave@Conciergepainrelief.com
Instagram: @davekittle
LinkedIn: https://www.linkedin.com/in/davekittle/
or
Call (646)-781-8884
LinkedIn: https://www.linkedin.com/in/davekittle/
or
Call (646)-781-8884
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