Breach Communications with Heather Noggle

How important are communications after your company has been breached?  They can make or break customer perception, and the perception of the world.  Bad communications are perceived as bad intent.

Joining Allan this week is Heather Noggle, owner of Codistac - a company that specializes in cyber communications, advocacy and awareness.  She studied communications in college, and takes this stuff very seriously.

The pair cover LastPasss, Okta and Reddit breaches, comparing the bad to the good.

Topics covered:

• Poor editing of communications
• Willful non-communication
• Obfuscation
• Apologies
• Letting the lawyers have their say - but not the last say
• The balance between speed and accuracy

It's a great conversation and a great show.

Sponsor Links:

Thank you to our sponsor TrustMAPP for bringing this episode to life! The TrustMAPP solution gets you out of spreadsheets and slide decks and into managing, measuring and reporting on your cybersecurity with an all-in-one solution that combines cybersecurity frameworks, maturity, risk and business objectives and cross-references them to remediation costs.  Find out more at https://trustmapp.com