“It’s hard to learn being right all the time.” - Randy Salser Thank you for tuning in to episode 92 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. My guest today is Randy Salser, the President of NAFCU Services Corporation . Listen as we talk about credit unions, leadership lessons learn...
Sep 25, 2020•33 min•Season 2Ep. 92
“Never let a crisis go wasted.” - Mina Worthington Thank you for tuning in to episode 91 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Randy has Mina Worthington as his guest on the show today. She is the President and CEO of Solarity Credit Union in Yakima, Washington. We talk about dig...
Sep 18, 2020•32 min•Season 2Ep. 91
“Connecting the mission to everyone is what we should be doing.” - Victor Corro Thank you for tuning in to episode 90 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. My guest today is Victor Corro, President and CEO of Coopera and one of the CU DEI Collective founding members. We talk a t...
Sep 11, 2020•41 min•Season 2Ep. 90
“Don’t give up, put it out there and be deliberate in what you want in life.” - Kathryn Davis Thank you for tuning in to episode 89 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. My guest on this episode is Kathryn Davis. Kathryn is the President and CEO of Valley First Credit Union in C...
Sep 04, 2020•39 min•Season 2Ep. 89
“Lead with principles first and then get out of people's way.” - Brian Schools Thank you for tuning in to episode 88 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. My guest on today's episode is Brian Schools. Brian is the President and CEO of Chartway Federal Credit Union and is someone...
Aug 28, 2020•38 min•Season 2Ep. 88
“It’s about growing and learning, and taking every opportunity that you’re afforded.” - Christina O’Brien Thank you for tuning in to episode 87 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Over the last few months, credit unions have had to adapt to new ways of interacting with their m...
Aug 21, 2020•31 min•Season 2Ep. 87
“Save people money, increase their buying power, and enhance their lives.” - Ken Cahoon Thank you for tuning in to episode 86 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. With more and more members opting to forgo the traditional branch experience, credit unions must be strategic in th...
Aug 14, 2020•46 min•Season 2Ep. 86
“Education is really the most powerful thing behind change.” - Joanne Todd Thank you for tuning in to episode 85 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Credit union leaders can learn a lot about navigating difficulty from the amazing work being done at the international level for...
Aug 07, 2020•41 min•Season 2Ep. 85
“We’ve got to collaborate as an industry to be able to innovate.” - Chuck Purvis Thank you for tuning in to episode 84 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. The credit union industry is headed into an exciting period of innovation and digital transformation. As such, I’m chattin...
Jul 31, 2020•48 min•Season 2Ep. 84
“When you see a problem, you need to find a solution.” - Brian Branch Thank you for tuning in to episode 83 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Across the globe, credit unions have stepped up to serve their members and communities throughout this pandemic. On this week’s show,...
Jul 24, 2020•32 min•Season 2Ep. 83
“If you want to know your community, you have to represent your community.” - Jill Nowacki Thank you for tuning in to episode 82 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Over the last few months, human capital, remote work, and efforts surrounding diversity, equity, and inclusion h...
Jul 17, 2020•43 min•Season 2Ep. 82
“Go slow in making long-term decisions that are hard to unwind.” - Mark Alguard Thank you for tuning in to episode 81 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. When it comes to the future of member service, the role of traditional branches and headquarters, as well as workspaces in ...
Jul 10, 2020•37 min•Season 2Ep. 81
“The best decisions are made when you include others in your processing.” - Monica Davy Thank you for tuning in to episode 80 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Over the last few months, there have been many important conversations in the credit union industry about the diver...
Jul 03, 2020•44 min•Season 2Ep. 80
“Time, experience, and a willingness to learn, that’s the bridge from here to where you’re trying to go.” - James Wileman Thank you for tuning in to episode 79 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Credit unions across the country have been extremely agile over the last few mont...
Jun 26, 2020•46 min•Season 2Ep. 79
“We’re here for one purpose, and that’s to serve our members, serve one another well, and to serve our communities.” - Marsha Majors Thank you for tuning in to episode 78 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. In today’s environment of remote work and social change, what is your ...
Jun 19, 2020•37 min•Season 2Ep. 78
“We go where the banks can’t and won’t, and we should own that.” - Cathie Mahon Thank you for tuning in to episode 77 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. For many low and moderate-income families across the country, Community Development Credit Unions (CDCUs) have been a vital...
Jun 12, 2020•43 min•Season 2Ep. 77
“Focus on what matters, where it matters, and where you can make the most impact.” - James Schenck Thank you for tuning in to episode 76 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. While many credit unions contemplate the future of service for their members, PenFed Credit Union has be...
Jun 05, 2020•42 min•Season 2Ep. 76
“Life is too short to be somewhere where you’re not 100% all in.” - Mary Beth Spuck Thank you for tuning in to episode 75 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. While credit unions remain focused on safely providing much-needed services for their members, many leaders are beginni...
May 29, 2020•38 min•Season 2Ep. 75
“It’s not just about the work you do, it’s about the people you impact.” - Mark Arnold Thank you for tuning in to episode 74 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. In the midst of a crisis, it can be difficult to balance member’s immediate needs with the long-term plans and goals...
May 22, 2020•44 min•Season 2Ep. 74
“Each interaction is meaningful and you should live each to the fullest.” - April Clobes Thank you for tuning in to episode 73 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Over the last few weeks, credit unions across the county have had to make major changes to how they serve their me...
May 15, 2020•44 min•Season 2Ep. 73
“You can’t manage what you can’t monitor.” - Keith Monson Thank you for tuning in to episode 72 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. As credit unions grapple with the impact of COVID-19, navigating the complexities surrounding risk and compliance has been a perpetual sticking p...
May 08, 2020•39 min•Season 2Ep. 72
“Go slow to go smooth, because smooth is fast.” - Carrie Birkhofer Thank you for tuning in to episode 71 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. At certain points in your life, you’ve likely felt lost or unfocused. It’s in times like these that you learn a lot about yourself, acco...
May 01, 2020•42 min•Season 2Ep. 71
“Everybody makes mistakes, sometimes you just have to laugh at things and not be scared to try.” - Denise Stevens Thank you for tuning in to episode 70 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Whether it’s grocery delivery, UberEats, or Amazon Prime, consumers are rapidly adapting ...
Apr 24, 2020•47 min•Season 2Ep. 70
" My happiness and enjoyment for doing what I do has to exceed just getting a paycheck.” - Bo McDonald Thank you for tuning in to episode 69 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. On this week’s episode, I’m exploring relevancy and strategic planning with my colleague and long-ti...
Apr 17, 2020•43 min•Season 2Ep. 69
“Don’t let fear dictate how you make your decisions and how you lead.” - Lisa Brown Thank you for tuning in to episode 68 of The CUInsight Experience podcast with your host, Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. Navigating a major crisis can be difficult, especially when it has the potential to affect both your member’s personal ...
Apr 10, 2020•53 min•Season 2Ep. 68
“When we understand the big picture, we can apply those lessons learned.” - Pete Hilger Thank you for tuning in to episode 67 of The CUInsight Experience podcast with your host Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at PSCU . As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions. When it comes to digital transformation, how do you stay ahead of the pace of change, while also providing value? Wh...
Apr 03, 2020•43 min•Season 2Ep. 67
“Confidence is the key to all things in life.” - Carrie Hunt Thank you for tuning in to episode 66 of The CUInsight Experience podcast with your host, Randy Smith , Co-founder of CUInsight.com . This episode is brought to you by our friends at CO-OP Financial Services . CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward. On this week’s episode, I’m discussing the current state of credit union advocacy efforts with Carrie Hunt, Executive V...
Mar 27, 2020•36 min•Season 2Ep. 66
“If there weren’t hard decisions in companies, we wouldn’t need leaders.” - Todd Clark Thank you for tuning in to episode 65 of The CUInsight Experience podcast with your host Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at CO-OP Financial Services . CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward. In this episode, I sit down with Todd Clark, President and CEO of CO-OP Financial Services, to...
Mar 20, 2020•47 min•Season 2Ep. 65
“Leaders can come from all walks of life, all levels of experience, and all different backgrounds.” - Jill Nowacki Thank you for tuning in to episode 64 of The CUInsight Experience podcast with your host Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at CO-OP Financial Services . CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward. In this episode, I’m discussing changing trends in the workplace a...
Mar 13, 2020•43 min•Season 2Ep. 64
“Connect, slow down, and show that you care, that’s where the magic can happen.” - Joe Hearn Thank you for tuning in to episode 63 of The CUInsight Experience podcast with your host Randy Smith , co-founder of CUInsight.com . This episode is brought to you by our friends at CO-OP Financial Services . CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward. In today’s episode, I’m talking with Joe Hearn, President and CEO of Dupaco Community Cr...
Mar 06, 2020•40 min•Season 2Ep. 63
