In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA "The Host Whisperer" to discuss Executive Host team structures, accountability and setting goals, and where to look to drive incremental revenue. Topics Discussed: - How different host structures are set up - Team Approach vs. Sales Approach Host Teams - What happens when hosts are off - Compensation and Goals for Executive Hosts - Hunters vs Huggers - Wha...
Aug 29, 2023•24 min
In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA “The Host Whisperer” to drill into different expectations and challenges that host teams face, where improvements can be made to increase performance, and questioning past systems to break the mold. (Podcast version coming soon) Topics Discussed: What should a player expect from a casino property host How a host differentiates themself How can hosts set pr...
Apr 28, 2023•39 min
URComped CEO, Craig Shacklett, interviews Principals of Blake Capital Group, Ian Djuric and Henry Post to learn more about multi-family investments! Ian and Henry dive deep into their business model, trends in the market, real estate opportunities, and more! https://urcomped.com/blog/details/3118882/muliti-family-investments-high-roller-life/
Mar 24, 20230
Ready for plenty of casino action, ocean views, and boardwalk fun? Bally's Atlantic City is a hot destination that is ready to welcome URComped players through its doors. In this interview with Erica Fiocco, Bally's ACs' Player Development Executive, and URComped CEO, Craig Shacklett, they discuss Bally's luxurious renovations, amenities, dining & entertainment options, loyalty program, and more!
Feb 10, 2023•17 min
The demand to cruise is increasing as well as the competition, so Celebrity Cruise Line and its Blue Chip Club Casino program are stepping up their game. In this interview, URComped CEO, Craig Shacklett, discusses new updates and questions that players have asked regarding Celebrity Cruise Line's Casino and more with Celebrity Cruise Line's Manager of Junket and Casino Development, Leah Gregori. Topics discussed: Celebrity Cruise Line's return to service New ships and Revolutionizations(ship rev...
Dec 08, 2022•19 min
In this interview, Craig Shacklett, CEO of TRIO360 and URComped, and Juan Romero, CEO of Volante Software, catch up to discuss the importance and impact of philanthropy and giving back. Topics discussed include: How do you decide what to give to When and where is the best time to give back Trio360 and Volante Software charitable partners Upcoming tradeshows TRIO360 new offer page feature Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-15-volante-software-and-trio360-vi...
Aug 02, 2022•26 min
In this interview, Craig Shacklett, CEO of TRIO360 and URComped, and Juan Romero, CEO of Volante Software, catch up to discuss new modules, reflect on NIGA 2022, and dive into trends in the gaming industry. Topics discussed include: - New Modules - NIGA 2022 - Cashless and data security movement - Crypto's relationship with the gaming industry - Barriers to adoption with new customers Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-14-volante-software-and-trio360-video...
May 24, 2022•3 min
Craig Shacklett, CEO of URComped and Trio360, interviews Ray Kondler, Founding and Managing Partner of Kondler and Associates, to learn how casino players can minimize their tax liability from casino winnings, track and report win/loss, the differences in filing as a professional versus amateur, and other interesting topics! Topics Discussed Include: - What can trigger an audit - Discrepancies between win/loss statement and records - Tracking your own play - Taking taxes out of Jackpots - What s...
Mar 22, 2022•13 min
For most civilians, the casino industry seems like a big mystery on how it all works. Maybe because there are so many niches within the industry, from how the slot machines work to how immense security is? MaxBet Media has decided to showcase what’s behind the curtain by taking players and operators alike behind the scenes with their new network for gamblers, MaxBet TV. This ultimate platform not only shows deep insights within gaming but also provides a safe social network for gamblers to inter...
Feb 11, 2022•39 min
So many new trends have come out of learning, persevering, and growing through the unprecedented times of the Covid Pandemic. Some companies are having to adapt and change to those trends, while others are looking at ways to leverage them to develop their own success. In this interview, Craig Shacklett, CEO of TRIO360 and URComped, and Juan Romero, CEO of Volante Software, look at current trends in the market, how they work in Trio360 and Volante Software's favor, and how they impact the casino ...
Feb 03, 2022•22 min
Casino taxes are way more complex than just declaring your W2-Gs, especially for serious players. There are various tax advantages by filing a specific way, reporting and tracking methods that can benefit long term, and so much more. Craig Shacklett, CEO of URComped and Trio360, interviews Ray Kondler, Founding and Managing Partner of Kondler and Associates, to learn how casino players can minimize their tax liability from casino winnings, track and report win/loss, the differences in filing as ...
Jan 03, 2022•31 min
Every company has its origin story. When an idea for a business attempts to become an actual company, the actions are not as simple as some may believe. Entrepreneurs have extreme ups and downs when starting a company from scratch. In this interview, Craig Shacklett, CEO of TRIO360 and URComped, asks Juan Romero, CEO of Volante Software, about his emergence as a business owner, what his journey was like that ended in the development of Volante Software, and how did his business take off. Topics ...
Dec 14, 2021•26 min
Tribal Gaming has exploded over the last two decades ever since the Indian Gaming Act was passed. However, launching a tribal casino from scratch was no easy task, especially in the early days. Michael Day, the Executive Officer of TribalHub, was on the ground floor as tribal gaming took off. In this interview, Michael talks about the early stages of developing and expanding Native American Casinos when information was hard to come by, what new trends are impacting the casinos, and how TribalHub...
Dec 07, 2021•29 min
Every company has its genesis story. New business ideas face many hurdles when transitioning to an actual company. Entrepreneurs have extreme ups and downs as well when starting a company from scratch. In this interview, Juan Romero, CEO of Volante Software, asks Craig Shacklett, CEO of TRIO360 and URComped, about his journey as an entrepreneur, what his path was like that ended in the creation of URComped and Trio360, and how did these business ideas become reality. Topics discussed include: Fu...
Dec 01, 2021•41 min
One issue that startups tend to face is competing with larger, well-known companies. Most startups have not built a reputation or large enough client-base to make them seem like a competitor to prospects. In this discussion with Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, they dissect ways to overcome their larger competitors, marketing angles, and control within sales. Topics discussed include: - Competing with larger companies - Analyzing what your t...
Nov 11, 2021•18 min
Traditional casino credit systems have come with multiple issues for casino operators. Applying and getting approved for a credit line can sometimes take anywhere from a couple days to even weeks. Casinos have been dependent on other businesses to verify and give them the information they need to make a decision of deciding if a player is creditworthy. A new and cashless casino credit system is taking casinos by storm with its solution for these issues. Marker Trax allows players to be in action...
Nov 02, 2021•22 min
Huge events and tradeshows can be a big stepping stone for startups. But after such a high level of vast communication and networking, how do you keep that momentum of the sales funnel going with those new relationships made? In this discussion with Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, they dissect ways to utilize the driving power of an event, G2E, to continue the sales process effectively, nonintrusive contact, and takeaways from experiences w...
Oct 29, 2021•20 min
Every company has a culture whether they purposely work to create it or not. During the pandemic, more and more companies began to work from home or in remote locations, which can alter this culture. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss Company culture, pros and cons of working from home, and more! Topics Discussed Include: Company Culture Working remote vs. in office Different jobs require different environments Collaboration through co...
Oct 12, 2021•22 min
More and more casino players are falling in love with Celebrity Cruise Line. Let's take a look at Celebrity's Blue Chip Club. This casino rewards program allows players to receive additional benefits for their loyalty on top of the comp offers they already are receiving through URComped. Craig Shacklett, URComped CEO, interviews Patrick Jacjquot, head of Celebrity Blue Chip Club, to learn more! Topics discussed include: -How Patrick got started with Celebrity and the casino gaming industry - Ear...
Oct 12, 2021•21 min
Partnerships can be an exponential stepping stone in the casino industry. Utilizing other company’s resources or information can vastly improve your own business developments and ideas… So what makes a successful partnership? How do you maintain a symbiotic relationship that benefits one another? Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss their experience and thoughts on partnerships, how to collaborate successfully, where Trio and Volante Sof...
Sep 23, 2021•24 min
The follow-up effects of new deployments can be pivotal for growing companies. The more conversations, demos, and experiences one has with selling, the more doors will be open. And with that, more closes can be made. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, reflect on NIGA 2021 Tradeshow and Convention, the success of their demos, new ideas to tackle challenges and compare their experiences as growing, software companies within the casino industry. ...
Sep 16, 2021•25 min
Starting out as a casino host can be explosive to someone’s casino career. Learning the ins and outs of player development can lead to so many other areas like management, director, and so on. Kaycea Grignon, Grand Sierra Resort’s Executive Director of Marketing, takes us through her casino journey and brings heaps of insight pertaining to Casino Marketing. She verbalizes to Craig Shacklett, CEO of TRIO360 and URComped, how to successfully transition to management, market across international bo...
Sep 14, 2021•37 min
Odyssey of the Seas just launched from the U.S. for the first time this Summer 2021! Chris Wong, Assistant Casino Host onboard Royal Caribbean’s newest ship, discusses his youtube journey of vlogging his experience working on a cruise ship with URComped and TRIO360 CEO, Craig Shacklett. Topics Discussed: How Chris Wong got started working for Royal Caribbean Cruise Contracts How Chris Wong Vlogs began Social Media influence on Cruising What’s it like returning to the cruise ships Vlogging the Od...
Aug 06, 2021•24 min
Tradeshows and Conventions are a great way to show off your product to a new audience. In order to prepare for them, demos have to be adjusted in order to match this fast-paced environment. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss their preparation for NIGA2021-Indian Gaming Convention and Tradeshow, how they have created their Demo flow, new ideas to tackle challenges and compare their experiences as growing, software companies within the c...
Jul 28, 2021•31 min
Technology that has exploded in the retail space is now doing the same within casinos. Kim Scott, Senior Product Marketing Manager for Gaming and Hospitality, sits with Craig Shacklett, CEO of URComped and TRIO360, to share Theatro's journey, how it is impacting casinos daily, and more! Topics Discussed Include: -What does Theatro look like - How do voice commands work with Theatro - What issues does Theatro solve for casinos - How is Theatro used by casinos - Theatro onboarding - What is next f...
Jul 26, 2021•19 min
Technology that has exploded in the retail space is now doing the same within casinos. AVP of Solutions and Product Marketing, Amy Bakos, sits with Craig Shacklett, CEO of URComped and TRIO360, to share Theatro's journey, how it is impacting casinos daily, and more! Topics Discussed Include: - What is Theatro - What problem does Theatro solve - Amy's background prior to Theatro - Value of personalization and customer service - How did Theatro enter the casino industry - Revenue impact Learn more...
Jul 26, 2021•14 min
The process of onboarding a new software can take time, learning, and feedback. Ultimately this process can make a massive impact on the future success of the product. This period will be full of user feedback and questions as well as learning hurdles that can provide insight for future improvements. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss their onboarding experiences and thoughts, business journeys, ideas to tackle challenges and compare t...
Jun 21, 2021•26 min
The casino industry is full of innovators that think of ideas and build products to better improve various aspects. Taking an idea and growing it into a full-throttle business is an enormous task that doesn't happen overnight. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss their journey, share thoughts and ideas to tackle challenges, and compare their experiences as growing, software companies within the casino industry. Topics Discussed Include: ...
Jun 15, 2021•29 min
Grand canals and gondolas. Top-notch pools and Italian-inspired architecture. World-class casino and all-suites resort. YES! We are talking about Venetian Las Vegas. This renowned casino has set itself apart since the very beginning. From the start, leaders planned to differentiate the Venetian from the status quo as being non-casino-centric, non-union, and more! In this interview, Dave Newton, Partner at Hospitality Resources and President at CDC Gaming Seminars, reflects on his time as VP of H...
Jun 11, 2021•45 min
Statistics are often overlooked when living everyday life, but in the casino, they could be used to turn a profit according to Professor Slots, Jon Friedl. Craig Shacklett, URComped and TRIO360 CEO, interviews Jon Friedl to learn about his theories, statistics and methods that can help players win on slot machines, thoughts on slot odds, weighted outcome, and more!
Jun 09, 2021•17 min
