Kearney’s Nagarsheth on internal and customer-facing bank automations

Banks often struggle with how to automate operations or functions deemed essential or strategically different, says Hemal Nagarsheth, associate partner at global management consultancy Kearney, in this episode of “The Buzz” podcast. The Covid-19 pandemic uncovered operational inefficiencies at many financial institutions and in turn compelled the organizations to embrace automation initiatives more quickly, he says. 

In this Bank Automation News podcast, Nagarsheth discusses getting buy-in and changing culture within an organization while determining the operations and functions to digitize. Learn more about “codesigning” automations for internal processes and customer-facing transactions, as well as working with third parties to manage digital transformations.  

This podcast is presented as part of a content partnership between Bank Automation News and Kearney.