Inside Big-Bank Innovation

How does a super-regional bank go about its innovation? In this episode of INV Unfiltered, Fazir Ali, Senior Vice President of Digital Strategy & Innovation at KeyBank, shares his bank’s “journey” to digital-first orientation. KeyBank, which has nearly 19,000 employees, has reconstituted its digital operations since 2013, when Ali joined the bank, and continues to push hard on innovation to help Key become “the nation’s best super-regional bank.” That push has led to some tough decisions, such as killing its PFM service in favor of other technology deliverables. Ali explains why Key did so, as well as offers a peek at what innovation is to come at the $137 billion-asset bank.