Chatbots evolve to be more efficient, helpful to employees
May 05, 2021•18 min•Ep. 91
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Episode description
IBM sees chatbots handling 80% of calls: Chatbots are evolving to be more useful for customers and employees. “You are going to start to progressively see chatbots being able to assist, even on things that are a little bit more complicated,” says Likhit Wagle, IBM’s general manager for global banking and financial markets, in this podcast.
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