Competency modeling offers learning and development (L&D) professionals a data-driven approach to understanding employee skills and abilities, and their alignment with job roles and functions. However, building impactful competency models can be complex, particularly in large, geographically dispersed organizations. This episode of The Business of Learning offers expert advice that can help you begin building custom competency models for your organization. Listen now for insights from Dr. Am...
Dec 04, 2023•51 min•Season 6Ep. 70
Recent advancements in artificial intelligence (AI) and other technologies have made the need for digital skills training a top business imperative. Without digital skills, employees will be ill-equipped to do their jobs in today’s world of work — and in tomorrow’s. In this episode of The Business of Learning, we spoke with Shauna Begley, founder of ModernWork and current program head of the business information technology management program at the Business Columbia Institute of Technology, and ...
Oct 30, 2023•39 min•Season 69Ep. 69
The skills employees need to do their jobs today might look quite different from the skills they'll need to do their jobs even just a few years from now. In fact, The World Economic Forum’s 2023 Future of Jobs report found that 44% of workers’ core skills are expected to change in the next five years. To stay competitive, it's imperative that organizations map the skills their employees need to be successful not only in today's business environment, but also in tomorrow's. In this episode of The...
Sep 27, 2023•30 min•Season 6Ep. 68
Advancements in artificial intelligence (AI) are impacting nearly every industry, including learning and development (L&D). With all the hype around AI, it makes sense that L&D professionals have some questions: How will AI impact the learning leader's role? How can it be used to make their jobs easier? How will it shape the future of corporate training as a whole? Training Industry’s CEO, Ken Taylor, and Dr. Tom Whelan, director of research, recently sat down to discuss how AI is bringi...
Sep 21, 2023•27 min
From virtual instructor-led training (VILT) to eLearning to virtual reality (VR), there's no shortage of training delivery modalities available to choose from. This means that determining which modalities are best for your programs can be a challenge — especially as advancements in artificial intelligence (AI) continue to bring innovative delivery options to the market. In this episode of The Business of Learning, we spoke with Lauren LePage, a learning designer at Chick-Fil-A, Jeffrey Dyer, CPT...
Aug 28, 2023•42 min•Season 6Ep. 67
Measuring the business impact of training has long been a notorious challenge for learning and development (L&D) professionals, and rightly so: It requires a certain level of business savvy, in addition to working with stakeholders well before rolling out a program. In this episode of The Business of Learning, we spoke with industry experts Lindsey Clayton, a learning and development consultant at Caterpillar, Dr. Allan Church, managing partner at Maestro Consulting and former senior vice pr...
Aug 22, 2023•44 min•Season 6Ep. 66
Today’s employees want to learn and grow, and they expect their organization to help them do it. In fact, LinkedIn Learning’s 2023 Workplace Learning Report found that the No. 1 way organizations are working to improve retention is by providing learning opportunities. However, integrating learning into the employee experience is easier said than done. For many training professionals, who are busy rolling out mandatory compliance programs or initiatives requested by business leaders, it sits on t...
Jun 26, 2023•34 min•Season 6Ep. 65
Today's learners want training that is engaging and relevant to their job role — and they want to see how learning can help them achieve their career goals. In other words, standardized, check-box learning is no longer sufficient (if it ever was) when it comes to training the modern workforce. In this episode of The Business of Learning, we sat down with Parker Donnafiled, CPTM, a learning specialist at Canvas Credit Union, and Keri Borba, L&D and talent development director at AAA Northeast...
May 30, 2023•27 min•Season 6Ep. 64
Today's workforce is more globally dispersed than ever before, with some employees logging on to the same virtual meeting oceans apart from their colleagues. While globalization has brought with it numerous opportunities for organizations (and employees), delivering training to an international audience can be a challenge. In this episode of The Business of Learning, we spoke with Ken Stockman, senior L&D strategist at IBM Consulting, Melaine Mahabir, CPTM, knowledge management associate at ...
Apr 27, 2023•39 min•Season 6Ep. 63
From navigating gender bias to dealing with systemic issues like the pay gap, women have long faced challenges in the workplace. These challenges and more have led to what’s commonly known as the “women’s leadership gap,” or the underrepresentation of women in leadership, most notably in the C-suite. In honor of Women’s History Month, in this episode of The Business of Learning, we spoke with Cathrin Stickney, founder and CEO of Parity.org, and Dr. Theresa Horne, CPTM, a speaker and government l...
Mar 27, 2023•46 min•Season 6Ep. 62
LinkedIn Learning’s 2023 Workplace Learning report found that the C-suite’s top priority is keeping employees motivated and engaged. Their second highest priority? Giving employees opportunities to move into different roles within the business. We wanted to find out more about how learning and development (L&D) can help organization support internal career mobility. So, in this episode, we spoke with Megan Dillon, senior manager of L&D at Q-Centrix, Rebecca Gaboda, CPTM, organizational d...
Feb 27, 2023•45 min•Season 5Ep. 61
To kick of season 6 of “The Business of Learning,” we spoke with Kristin Davis, CPTM, training supervisor for the Wake County Government, Lauren Harris, CPTM, assistant director of training and development at the University of Colorado Boulder, and Amber Hancharick, CPTM, education and training manager at Northwest Bank, to learn what it takes to manage a thriving training function in 2023. Tune in for expert insights on: How the training manager job role has evolved in recent years. The skills ...
Jan 30, 2023•42 min•Season 6Ep. 60
Ongoing Training Industry research has found that strategic alignment is the most important process capability of great training organizations. The training function is expected to support the business by delivering programs and initiatives that improve human performance and, as a result, business outcomes. However, building a strategic training function can be a challenge, especially as business needs shift and evolve. In this episode of The Business of Learning, we sat down with Heather Balcer...
Dec 19, 2022•28 min•Season 5Ep. 59
Navigating the world of learning technologies can be daunting, to say the least. From tried-and-true learning management systems (LMSs) to virtual and augmented reality solutions, there’s no shortage of learning technologies on the market. However, selecting and managing learning technologies remains a challenge for even experienced learning leaders. In this episode of The Business of Learning, we spoke with Kim Davis, CPTM, senior manager of comprehensive and innovative faculty development prog...
Dec 12, 2022•35 min•Season 5Ep. 58
The world of work has transformed over the past few years, and the pace of change facing businesses around the world shows no signs of slowing down any time soon. In order to support employees in this new world of work, it makes sense that we need to transform our learning and development offerings, too. But how can learning leaders evolve their offerings to support modern learners, and what role does unlearning play in setting them up for success? In this episode of The Business of Learning, sp...
Dec 05, 2022•25 min
Digital transformation is disrupting the way we work and learn, and many companies are struggling to keep pace. The digital skills gap continues to widen, and learning and development (L&D) leaders are tasked with delivering innovative programs and solutions that can help them navigate digital disruption and thrive in the future of work. In this episode of The Business of Learning, we spoke with Dr. Kim Tran, vice president and head of talent management at Allstate, and Stephanie Woerner, pr...
Nov 21, 2022•37 min•Season 5Ep. 57
In today's fast-paced business environment, a learning culture is a strategic business advantage. However, creating a learning culture can seem daunting for even seasoned learning leaders. This episode of The Business of Learning, sponsored by KPMG Learning Services , offers an inside look at how the U.S. Department of Veteran Affairs (the "V.A.") created a culture of learning and growth by partnering with KPMG Learning Services....
Nov 08, 2022•29 min
Employee engagement and retention remain two top challenges for business across industries. Learning and development (L&D) leaders can help by delivering training across the employee lifecycle, ensuring that learners receive the development opportunities they’re looking for — no matter where they are in their career journeys. In this episode of The Business of Learning, we spoke with Dana Baker, Degreed engagement manager at Cisco, and Andy Schuster ,CPTM, senior training manager at Growmark...
Sep 29, 2022•45 min•Season 5Ep. 56
Today's world of work is more human centered than ever. This brings both challenges — such as the increased need for soft (i.e., human) skills — and opportunities — such as greater flexibility in how we work and learn, as well as a greater emphasis on employee wellness and well-being. In this episode of the Business of Learning, we spoke with Jen Dudeck, chief people officer at RedHat, and Bayan Qoul, CPTM, learning and development (L&D) specialist at Expedia Group, to learn more about ho...
Aug 29, 2022•31 min•Season 5Ep. 55
Training Industry research has found that diagnostics — the process of identifying performance needs and determine whether or not training can solve them — is a key process capability of great training organizations. However, identifying training needs isn't easy ... especially in today's globally dispersed business environment. To learn how learning leaders can channel their undercover detective persona and identify true learning needs, we spoke with Training Industry's Training Needs Assessmen...
Jun 28, 2022•39 min•Season 5Ep. 54
Artificial intelligence (AI) has already transformed how we shop, watch movies and surf the internet. Now, it's set to transform learning and development (L&D) — for the better. In this special episode of The Business of Learning, sponsored by CYPHER Learning, we spoke with Graham Glass, founder and chief executive officer of CYPHER Learning, to learn more about AI-powered learning. Listen now to learn more on: How AI can help create personalized learning journeys. How to begin adopting AI i...
Jun 13, 2022•27 min
Today's business environment is marked by rapid shifts in how we work and learn, and businesses across industries need effective leaders who can guide their teams into the future. However, developing leaders who can succeed despite these shifts isn't easy. Fortunately, leadership — just like any other skill — can be learned through ongoing training and development. In this episode of The Business of Learning, sponsored by Sounding Board, Inc., we spoke with Lori Mazan, co-founder, president and ...
Jun 06, 2022•48 min
To stay competitive in today’s rapidly shifting market, companies can’t rely on a once-a-quarter course or workshop to upskill and reskill employees. The most successful organizations are weaving learning into employees’ daily workflows. In this episode, we spoke with Steve Young, global head of employee experience and leadership assessments at Caterpillar, and Heer Kansal, global technical L&D leader at Novelis, to learn more about learning in the flow of work.
May 31, 2022•33 min•Season 5Ep. 53
Learning has the power to drive change, especially when it’s made accessible to learners from diverse groups, or when its goal is to improve diversity, equity and inclusion (DEI) across the organization. To learn how training can help drive a more inclusive future of work, we spoke with Anson Green, senior manager of economic opportunity at Tyson Foods, Lori Spicer Robertson, vice president of DEI at Saks Fifth Avenue and founder and chief joymaker at Wundher, and Alaina Doyle, learning and deve...
Apr 21, 2022•48 min•Season 5Ep. 52
From the rise of remote and hybrid work to digital transformation and its resulting demand for a digitally fluent workforce, organizations are relying on learning and development (L&D) more than ever before. In episode of The Business of Learning, sponsored by Execonline, we spoke with Stephen Bailey, chief executive officer of ExecOnline. Stephen, to learn how L&D can help drive and sustain business growth during times of change.
Apr 12, 2022•23 min
Coaching is a valuable tool for professional development, benefiting both coaches and coachees and boosting business outcomes as a result. However, building a culture of coaching and continuous feedback doesn’t build itself … especially in a digital environment. To learn how learning and development can help, we spoke with Erin Goldman, manager of people development at ZipRecruiter, Sharon Delaney McCloud, director of corporate communications at UNC health system, and Ellie Soccorsy, L&D adv...
Mar 28, 2022•36 min•Season 5Ep. 51
With more companies having some employees work on site, and others remotely, and some with a combination of both, hybrid training has arrived as a new way to deliver training to the modern workforce, but it’s not without its challenges. To learn more about hybrid learning, we spoke with Dr. Grace Chang, associate director of research and development at EY, and Vidya Krishnan, chief learning officer and global head of learning and development at Ericsson. Listen now for insights on: Hybrid learni...
Feb 28, 2022•47 min•Season 5Ep. 50
COVID-19 accelerated the adoption of digital learning across organizations worldwide. However, many companies are still at the beginning of their digital adoption journeys. In this special episode of The Business of Learning, sponsored by CrossKnowledge, we spoke with Jan Rijken, learning director at CrossKnowledge, to learn how L&D can support digital adoption across the enterprise.
Feb 01, 2022•21 min
The Great Resignation has caused employees across industries to quit their jobs at record rates in favor of new opportunities that better align with their interests, values and goals. To learn more about how learning and development can help organizations retain their people, and attract new talent, we spoke with Julian Malnak, global director of L&D at Goodyear, and Julie Winkle Guiloni, a columnist for Training Industry Magazine, consultant and author of, “Promotions Are So Yesterday: Rede...
Jan 31, 2022•39 min•Season 5Ep. 49
The Great Resignation is in full swing, with employees across industries reevaluating their priorities and often leaving their jobs for more meaningful work at companies that invest in and support their professional development. In this episode of The Business of Learning, we spoke with Joe Scarfone, a global learning and development consultant at Lenovo, and Megan Jakes, director of talent, culture and organizational effectiveness at Charter Steel, to learn more on: How to create a learning cul...
Dec 27, 2021•24 min•Season 4Ep. 48
