One of the most difficult parts of being a leader is evaluating employees’ performance: How can you really tell if your team members are hitting the mark or are falling up short? How can you make sure you’re giving the right feedback, and enough of it? And, most importantly, how can you connect the dots between individual performance and organizational success? To find out the answers to the questions above and more, we spoke with Dr. Paul Leone, an author, course instructor for Training Industr...
Dec 06, 2021•31 min•Season 4Ep. 47
With the way we work — and learn — transforming at an unprecedented pace, building Agile learning programs is more important than ever. However, creating adaptive and flexible programs that can shift alongside business priorities isn't easy. We spoke with Marjorie Van Roon, a Certified Professional in Training Management and senior manager of learning and development at Best Buy Canada, to learn how learning leaders can build Agile learning programs that set their organizations up for success .....
Nov 22, 2021•16 min•Season 4Ep. 46
Training measurement is a notoriously difficult aspect of the training manager role. However, measuring the impact of training is essential for proving learning and development (L&D)'s impact on the business — and your own. In this special episode of The Business of Learning, sponsored by GP Strategies, Bonnie Beresford, director of performance and learning analytics at GP Strategies, answers our most pressing questions about training measurement.
Oct 25, 2021•38 min
COVID-19 accelerated the rise of virtual learning, with many companies shifting to hybrid or remote work, they looked to remote learning as a way to upskill and train their workforce with the tools and skills they needed to thrive. We also know that remote and hybrid work isn’t going away any time soon, which means virtual training is here to stay. We spoke with Jeb Blount, chief executive officer of Sales Gravy, to learn more about virtual training. Listen now to learn more on: How to shift in-...
Oct 18, 2021•46 min
Learning and development leaders are also business leaders responsible for delivering training that drives results. However, most of us aren’t born business-savvy. Fortunately, business acumen is a skill that can be learned. We spoke with Emily Ricco, senior manager of learning design in global enablement at Salesforce and Micah Jacobson, director of learning design in global enablement at Salesforce, to learn how training professionals can build their business acumen and improve the impact of t...
Sep 27, 2021•16 min•Season 6Ep. 45
Resilience is an invaluable trait in both our personal and professional lives. It arms us with the strength and agility we need to overcome obstacles and thrive in the face of change. We spoke with Gavin Sutton, head of learning and development at Ogilvy, and Tricia Inderhees, learning and development consultant leader at the Cincinnati Insurance Companies and an Agile-certified HR and L&D professional, to learn more about training's role in building resilience. Listen now to learn more on: ...
Aug 30, 2021•37 min•Season 4Ep. 44
We spoke with Susan Kish, an education and training advocate for The Superior Group, and De’Lisa Stringer, a project manager and diversity and inclusion practitioner, to learn how L&D leaders can build internal consulting skills and become trusted business partners.
Jul 26, 2021•28 min•Season 4Ep. 43
Dr. Amy Edmondson first introduced the idea of psychological safety while conducting research as a Ph.D. candidate at Harvard Business School. Now, businesses across industries strive to build psychological safety on their teams, which is proven to drive innovation and business outcomes as a result. In this episode of "The Business of Learning," we spoke with Dr. Edmondson, Novartis Professor of Leadership at Harvard Business School and author of “The Fearless Organization: Creating Psychologica...
Jun 28, 2021•25 min•Season 4Ep. 42
Although the concept of adaptive learning isn’t new, it’s perhaps more relevant than ever. After all, we live in a world of automation, where everything from the TV shows we watch to the products we buy are personally recommended based on our unique needs and preferences. And the corporate training world is no different. In this episode of The Business of Learning, sponsored by Realizeit, we spoke with Manoj Kulkarni, chief executive officer at Realizeit, to learn more about adaptive learning....
May 24, 2021•38 min
Today’s workforce is dynamic, and there’s no one-size-fits-all training approach that will work for every organization and for every learner. Blended learning helps overcome the challenges of meeting the many different needs of many different learners, engaging a wide group of employees and giving them the training they need, when they need it. In this episode of "The Business of Learning," we spoke with Jamie Breshears, senior manager in Deloitte Consulting’s learning and leadership practice, a...
May 17, 2021•34 min•Season 4Ep. 41
In the modern workplace, social learning is in full swing, with digital collaboration tools and social networks driving a culture of peer-to-peer learning. We spoke with Kacie Walters, head of global professional development at Northern Trust Corporation, Linda Cai, an experienced learning and talent executive and author of “Share: How Organizations Can Thrive in an Age of Networked Knowledge, Power and Relationships,” and Nicole Lembo, manager of academic programs at JetBlue Airways, to find ou...
Apr 26, 2021•47 min•Season 4Ep. 40
Effective leaders do more than manage performance: They inspire. They innovate. They listen, and they go out of their way to help their team members succeed. To learn more about modern leadership, we spoke with Laura Smith Dunaief, an experienced learning leader and an instructor for Training Industry’s continuing professional development programs, and Mark Herschberg, a chief technical officer, professor and author of “The Career Toolkit, Essential Skills for Success That No One Taught You.”...
Mar 29, 2021•46 min•Season 1Ep. 39
2020 accelerated the adoption of virtual meeting and collaboration tools, as companies looked to keep their employees connected and engaged as they worked remotely during the coronavirus pandemic. It’s also become clear that remote work and learning are here to stay. We spoke with Matt Giegerich, chief executive officer of The Inception Company, and Shaun Urban, president of The Inception Company, for expert insights on engaging virtual learners in 2021 and beyond. Listen to this new episode, sp...
Mar 08, 2021•33 min
Learning and development (L&D) leaders worldwide are finding new and innovative ways to immerse their learners in training that drives business results. To learn more about experiential learning, we spoke with Meghan Castillo principal learning experience designer at HubSpot, and Hasti Mehta, learning and development operations specialist at HubSpot. Listen now to learn more on: Creating immersive training experiences in a virtual environment. Leveraging experiential learning for increased l...
Feb 22, 2021•30 min•Season 4Ep. 38
As we recorded this episode in January 2021, the future of work has perhaps never been more uncertain. The coronavirus pandemic has shifted both how many businesses operate and how many employees do their job. To learn more about what the future workforce will look like, and training’s role in developing it, we spoke with Keith Keating, senior director and global learning strategist at GP Strategies. Listen to this new episode, sponsored by GP Strategies, to learn more on: How COVID-19 has impac...
Feb 15, 2021•28 min
The measurement challenge is a common one in the training industry. While we know that L&D plays a key role in helping organizations reach their goals, learning leaders have long struggled to prove the business impact of training. To learn more and uncover the secrets behind effective training measurement and evaluation, we spoke with Asha Pandey, founder and chief learning strategist at EI Design. Listen to this episode, sponsored by EI Design, to learn more on: Common oversights learning l...
Feb 03, 2021•30 min
2020 was a whirlwind. L&D was hard at work helping organizations navigate the coronavirus’ impact on businesses across industries, whether by rolling out a new health and safety course or shifting in-person programs online. As we begin a new year, we spoke with Tiffany Poeppelman, director of LinkedIn’s business leadership program, and Amy Contreras, head of L&D at Uber Freight, to reflect on the learning trends we saw in 2020 and what to expect in 2021. Listen now to learn more on: The ...
Jan 25, 2021•39 min•Ep. 37
2020 has been a year marked by change, with the coronavirus pandemic disrupting both our personal and professional lives. To keep pace, organizations have had to shift many business operations on the fly, and learning leaders have proved paramount in helping them do so. To learn more about learning and development (L&D)’s role in change management, we spoke with Loren Sanders, enterprise manager of L&D at CVS Health, and Scott Nutter, who retired last month after working with Delta Airli...
Dec 28, 2020•28 min•Ep. 36
With the rise of online collaboration tools, video meeting platforms and even mobile coaching apps, it’s safe to say that the future of work is digital. To learn more about digital leadership, we’re speaking with Anja Emonds expert research manager at CrossKnowledge.
Dec 18, 2020•30 min
The learning and development (L&D) field moves at a fast pace, as societal shifts and emerging technologies continue to impact the business of learning. In honor of Training Industry’s 15-year anniversary, we spoke with Ken Taylor, president and editor-in-chief at Training Industry, to reflect on what’s changed over the last decade and a half and what to expect in the future of the corporate training.
Nov 30, 2020•25 min•Ep. 35
While remote work has its perks, including increased flexibility during such a turbulent time, L&D must ensure leaders have the tools they need to set their remote employees, and their organizations, up for success. We spoke with Sergey Gorbatov and Angela Lane, human performance thought leaders and co-authors of “Fair Talk: Three Steps to Powerful Feedback,” to learn more about giving feedback in a remote workplace.
Nov 30, 2020•30 min•Season 3Ep. 34
Our recently launched research report, “What Makes a Training Organization Great?”, identifies strategic alignment as the most important process capability. With that in mind, today, we spoke with Maggie Redling, manager of learning and development at AvidXchange, Inc., and Coleman Williams, senior manager of human resources and talent operations at AvidXchange, Inc., to learn more about strategic alignment.
Sep 28, 2020•39 min•Season 3Ep. 33
Many businesses are still operating with a remote workforce due to COVID-19, and the sales force is no different. To learn how virtual sales training and coaching can set remote salespeople up for success, we spoke with Mark Magnacca, co-founder and president of Allego.
Sep 23, 2020•35 min
Design thinking is all the rage in the training industry lately, as it can help training managers improve learning solutions and make a greater impact. To learn more about how training managers can develop a design mindset — and leverage it for more effective and innovative training solutions — we spoke with Danny Seals, director of design and experience at GP Strategies.
Sep 21, 2020•26 min
Leadership can make or break organizational success. In a crisis, this is even more true. Companies need leaders who can guide them through these turbulent times and into the future. To learn more about leading during a crisis, we spoke with Maureen Metcalf, chief executive officer of the Innovative Leadership Institute and host of the podcast “Innovative Leadership, Co-Creating Our Future.” Listen now to learn more on: Best practices for effective crisis leadership training. The skills leaders ...
Sep 17, 2020•31 min•Season 3Ep. 32
On-the-job coaching has become a popular topic across the learning and development field and business at large. But what does effective on-the-job coaching look like? And what does training have to do with it? To find out, we spoke with Ronda Bowman, global learning and development leader with HPE Financial Services, and Carolon Donnally, an executive coach with the Internal Revenue Service.
Aug 24, 2020•35 min
As we recorded this episode, the coronavirus pandemic was impacting nearly all industries — and employees. To find out how learning and development (L&D) can support employee wellness and well-being, we spoke with Celeste Headlee, award-winning journalist, speaker, and bestselling author of “We Need to Talk: How to Have Conversations That Matter” and “Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving.”
Jul 27, 2020•23 min•Season 3Ep. 30
The murders of Ahmaud Arbery, George Floyd and Breonna Taylor sparked outrage over the systemic racism Black people continue to face in their daily lives and has brought racial injustice to the forefront of conversations among individuals, communities and organizations. To learn more about what learning and development (L&D) leaders can do to help eliminate racism in the workplace, we spoke with Dr. Theresa Horne and Dr. Russell Robinson, senior training professionals at government agencies,...
Jul 01, 2020•58 min•Season 3Ep. 29
When we recorded this episode in April 2020, many, if not most, organizations had implemented remote work policies in light of the coronavirus pandemic. As a result, many training managers were working to convert their in-person courses and programs into virtual training. Cindy Huggett, a consultant, facilitator and author of several books on virtual training, and Heather Schultes, CPTM, the director of global training at TransPerfect, share tips on making this transition ....
May 11, 2020•23 min
For an organization to be truly inclusive, supporting all employees and becoming more supportive and effective, leaders must have certain traits and skills.
Mar 30, 2020•43 min•Season 3Ep. 27
