To kick of season 6 of “The Business of Learning,” we spoke with Kristin Davis, CPTM, training supervisor for the Wake County Government, Lauren Harris, CPTM, assistant director of training and development at the University of Colorado Boulder, and Amber Hancharick, CPTM, education and training manager at Northwest Bank, to learn what it takes to manage a thriving training function in 2023. Tune in for expert insights on: How the training manager job role has evolved in recent years. The skills ...
Jan 30, 2023•42 min•Season 6Ep. 60
Ongoing Training Industry research has found that strategic alignment is the most important process capability of great training organizations. The training function is expected to support the business by delivering programs and initiatives that improve human performance and, as a result, business outcomes. However, building a strategic training function can be a challenge, especially as business needs shift and evolve. In this episode of The Business of Learning, we sat down with Heather Balcer...
Dec 19, 2022•28 min•Season 5Ep. 59
Navigating the world of learning technologies can be daunting, to say the least. From tried-and-true learning management systems (LMSs) to virtual and augmented reality solutions, there’s no shortage of learning technologies on the market. However, selecting and managing learning technologies remains a challenge for even experienced learning leaders. In this episode of The Business of Learning, we spoke with Kim Davis, CPTM, senior manager of comprehensive and innovative faculty development prog...
Dec 12, 2022•35 min•Season 5Ep. 58
The world of work has transformed over the past few years, and the pace of change facing businesses around the world shows no signs of slowing down any time soon. In order to support employees in this new world of work, it makes sense that we need to transform our learning and development offerings, too. But how can learning leaders evolve their offerings to support modern learners, and what role does unlearning play in setting them up for success? In this episode of The Business of Learning, sp...
Dec 05, 2022•25 min
Digital transformation is disrupting the way we work and learn, and many companies are struggling to keep pace. The digital skills gap continues to widen, and learning and development (L&D) leaders are tasked with delivering innovative programs and solutions that can help them navigate digital disruption and thrive in the future of work. In this episode of The Business of Learning, we spoke with Dr. Kim Tran, vice president and head of talent management at Allstate, and Stephanie Woerner, princi...
Nov 21, 2022•37 min•Season 5Ep. 57
In today's fast-paced business environment, a learning culture is a strategic business advantage. However, creating a learning culture can seem daunting for even seasoned learning leaders. This episode of The Business of Learning, sponsored by KPMG Learning Services , offers an inside look at how the U.S. Department of Veteran Affairs (the "V.A.") created a culture of learning and growth by partnering with KPMG Learning Services....
Nov 08, 2022•29 min
Employee engagement and retention remain two top challenges for business across industries. Learning and development (L&D) leaders can help by delivering training across the employee lifecycle, ensuring that learners receive the development opportunities they’re looking for — no matter where they are in their career journeys. In this episode of The Business of Learning, we spoke with Dana Baker, Degreed engagement manager at Cisco, and Andy Schuster ,CPTM, senior training manager at Growmark, to...
Sep 29, 2022•45 min•Season 5Ep. 56
Today's world of work is more human centered than ever. This brings both challenges — such as the increased need for soft (i.e., human) skills — and opportunities — such as greater flexibility in how we work and learn, as well as a greater emphasis on employee wellness and well-being. In this episode of the Business of Learning, we spoke with Jen Dudeck, chief people officer at RedHat, and Bayan Qoul, CPTM, learning and development (L&D) specialist at Expedia Group, to learn more about how tr...
Aug 29, 2022•31 min•Season 5Ep. 55
Training Industry research has found that diagnostics — the process of identifying performance needs and determine whether or not training can solve them — is a key process capability of great training organizations. However, identifying training needs isn't easy ... especially in today's globally dispersed business environment. To learn how learning leaders can channel their undercover detective persona and identify true learning needs, we spoke with Training Industry's Training Needs Assessmen...
Jun 28, 2022•39 min•Season 5Ep. 54
Artificial intelligence (AI) has already transformed how we shop, watch movies and surf the internet. Now, it's set to transform learning and development (L&D) — for the better. In this special episode of The Business of Learning, sponsored by CYPHER Learning, we spoke with Graham Glass, founder and chief executive officer of CYPHER Learning, to learn more about AI-powered learning. Listen now to learn more on: How AI can help create personalized learning journeys. How to begin adopting AI into ...
Jun 13, 2022•27 min
Today's business environment is marked by rapid shifts in how we work and learn, and businesses across industries need effective leaders who can guide their teams into the future. However, developing leaders who can succeed despite these shifts isn't easy. Fortunately, leadership — just like any other skill — can be learned through ongoing training and development. In this episode of The Business of Learning, sponsored by Sounding Board, Inc., we spoke with Lori Mazan, co-founder, president and ...
Jun 06, 2022•48 min
To stay competitive in today’s rapidly shifting market, companies can’t rely on a once-a-quarter course or workshop to upskill and reskill employees. The most successful organizations are weaving learning into employees’ daily workflows. In this episode, we spoke with Steve Young, global head of employee experience and leadership assessments at Caterpillar, and Heer Kansal, global technical L&D leader at Novelis, to learn more about learning in the flow of work.
May 31, 2022•33 min•Season 5Ep. 53
Learning has the power to drive change, especially when it’s made accessible to learners from diverse groups, or when its goal is to improve diversity, equity and inclusion (DEI) across the organization. To learn how training can help drive a more inclusive future of work, we spoke with Anson Green, senior manager of economic opportunity at Tyson Foods, Lori Spicer Robertson, vice president of DEI at Saks Fifth Avenue and founder and chief joymaker at Wundher, and Alaina Doyle, learning and deve...
Apr 21, 2022•48 min•Season 5Ep. 52
From the rise of remote and hybrid work to digital transformation and its resulting demand for a digitally fluent workforce, organizations are relying on learning and development (L&D) more than ever before. In episode of The Business of Learning, sponsored by Execonline, we spoke with Stephen Bailey, chief executive officer of ExecOnline. Stephen, to learn how L&D can help drive and sustain business growth during times of change.
Apr 12, 2022•23 min
Coaching is a valuable tool for professional development, benefiting both coaches and coachees and boosting business outcomes as a result. However, building a culture of coaching and continuous feedback doesn’t build itself … especially in a digital environment. To learn how learning and development can help, we spoke with Erin Goldman, manager of people development at ZipRecruiter, Sharon Delaney McCloud, director of corporate communications at UNC health system, and Ellie Soccorsy, L&D advisor...
Mar 28, 2022•36 min•Season 5Ep. 51
With more companies having some employees work on site, and others remotely, and some with a combination of both, hybrid training has arrived as a new way to deliver training to the modern workforce, but it’s not without its challenges. To learn more about hybrid learning, we spoke with Dr. Grace Chang, associate director of research and development at EY, and Vidya Krishnan, chief learning officer and global head of learning and development at Ericsson. Listen now for insights on: Hybrid learni...
Feb 28, 2022•47 min•Season 5Ep. 50
COVID-19 accelerated the adoption of digital learning across organizations worldwide. However, many companies are still at the beginning of their digital adoption journeys. In this special episode of The Business of Learning, sponsored by CrossKnowledge, we spoke with Jan Rijken, learning director at CrossKnowledge, to learn how L&D can support digital adoption across the enterprise.
Feb 01, 2022•21 min
The Great Resignation has caused employees across industries to quit their jobs at record rates in favor of new opportunities that better align with their interests, values and goals. To learn more about how learning and development can help organizations retain their people, and attract new talent, we spoke with Julian Malnak, global director of L&D at Goodyear, and Julie Winkle Guiloni, a columnist for Training Industry Magazine, consultant and author of, “Promotions Are So Yesterday: Redefine...
Jan 31, 2022•39 min•Season 5Ep. 49
The Great Resignation is in full swing, with employees across industries reevaluating their priorities and often leaving their jobs for more meaningful work at companies that invest in and support their professional development. In this episode of The Business of Learning, we spoke with Joe Scarfone, a global learning and development consultant at Lenovo, and Megan Jakes, director of talent, culture and organizational effectiveness at Charter Steel, to learn more on: How to create a learning cul...
Dec 27, 2021•24 min•Season 4Ep. 48
One of the most difficult parts of being a leader is evaluating employees’ performance: How can you really tell if your team members are hitting the mark or are falling up short? How can you make sure you’re giving the right feedback, and enough of it? And, most importantly, how can you connect the dots between individual performance and organizational success? To find out the answers to the questions above and more, we spoke with Dr. Paul Leone, an author, course instructor for Training Industr...
Dec 06, 2021•31 min•Season 4Ep. 47
With the way we work — and learn — transforming at an unprecedented pace, building Agile learning programs is more important than ever. However, creating adaptive and flexible programs that can shift alongside business priorities isn't easy. We spoke with Marjorie Van Roon, a Certified Professional in Training Management and senior manager of learning and development at Best Buy Canada, to learn how learning leaders can build Agile learning programs that set their organizations up for success .....
Nov 22, 2021•16 min•Season 4Ep. 46
Training measurement is a notoriously difficult aspect of the training manager role. However, measuring the impact of training is essential for proving learning and development (L&D)'s impact on the business — and your own. In this special episode of The Business of Learning, sponsored by GP Strategies, Bonnie Beresford, director of performance and learning analytics at GP Strategies, answers our most pressing questions about training measurement.
Oct 25, 2021•38 min
COVID-19 accelerated the rise of virtual learning, with many companies shifting to hybrid or remote work, they looked to remote learning as a way to upskill and train their workforce with the tools and skills they needed to thrive. We also know that remote and hybrid work isn’t going away any time soon, which means virtual training is here to stay. We spoke with Jeb Blount, chief executive officer of Sales Gravy, to learn more about virtual training. Listen now to learn more on: How to shift in-...
Oct 18, 2021•46 min
Learning and development leaders are also business leaders responsible for delivering training that drives results. However, most of us aren’t born business-savvy. Fortunately, business acumen is a skill that can be learned. We spoke with Emily Ricco, senior manager of learning design in global enablement at Salesforce and Micah Jacobson, director of learning design in global enablement at Salesforce, to learn how training professionals can build their business acumen and improve the impact of t...
Sep 27, 2021•16 min•Season 6Ep. 45
Resilience is an invaluable trait in both our personal and professional lives. It arms us with the strength and agility we need to overcome obstacles and thrive in the face of change. We spoke with Gavin Sutton, head of learning and development at Ogilvy, and Tricia Inderhees, learning and development consultant leader at the Cincinnati Insurance Companies and an Agile-certified HR and L&D professional, to learn more about training's role in building resilience. Listen now to learn more on: Tips...
Aug 30, 2021•37 min•Season 4Ep. 44
We spoke with Susan Kish, an education and training advocate for The Superior Group, and De’Lisa Stringer, a project manager and diversity and inclusion practitioner, to learn how L&D leaders can build internal consulting skills and become trusted business partners.
Jul 26, 2021•28 min•Season 4Ep. 43
Dr. Amy Edmondson first introduced the idea of psychological safety while conducting research as a Ph.D. candidate at Harvard Business School. Now, businesses across industries strive to build psychological safety on their teams, which is proven to drive innovation and business outcomes as a result. In this episode of "The Business of Learning," we spoke with Dr. Edmondson, Novartis Professor of Leadership at Harvard Business School and author of “The Fearless Organization: Creating Psychologica...
Jun 28, 2021•25 min•Season 4Ep. 42
Although the concept of adaptive learning isn’t new, it’s perhaps more relevant than ever. After all, we live in a world of automation, where everything from the TV shows we watch to the products we buy are personally recommended based on our unique needs and preferences. And the corporate training world is no different. In this episode of The Business of Learning, sponsored by Realizeit, we spoke with Manoj Kulkarni, chief executive officer at Realizeit, to learn more about adaptive learning....
May 24, 2021•38 min
Today’s workforce is dynamic, and there’s no one-size-fits-all training approach that will work for every organization and for every learner. Blended learning helps overcome the challenges of meeting the many different needs of many different learners, engaging a wide group of employees and giving them the training they need, when they need it. In this episode of "The Business of Learning," we spoke with Jamie Breshears, senior manager in Deloitte Consulting’s learning and leadership practice, a...
May 17, 2021•34 min•Season 4Ep. 41
In the modern workplace, social learning is in full swing, with digital collaboration tools and social networks driving a culture of peer-to-peer learning. We spoke with Kacie Walters, head of global professional development at Northern Trust Corporation, Linda Cai, an experienced learning and talent executive and author of “Share: How Organizations Can Thrive in an Age of Networked Knowledge, Power and Relationships,” and Nicole Lembo, manager of academic programs at JetBlue Airways, to find ou...
Apr 26, 2021•47 min•Season 4Ep. 40
