095: Why the Little Things Absolutely Matter

In episode 095 Ken Davis brings back Andy Andrews to the show to discuss his new book, The Little Things: Why You Really Should Sweat the Small Stuff. Listen to episode 16 and episode 17 to hear our first two-part interview with Andy. In this episode you’ll learn: •How tiny little shifts in your business can have a massive impact •Customer satisfaction is the lowest bar you can hit and stay in business •That no matter what business you’re in, the product is you "So many people want to make a difference, but no one wants to do anything different."