We need products that make an impact on us and the world we live in. But how to understand a roadmap for changing your brand? Tiffany’s has done a great job of moving out of the “Breakfast at Tiffanys” lore of Audrey Hepburn who fewer and fewer customers even know about. Brand strategy and advertising has changed whereby marketing professionals, brand strategists, can no longer dictate the brand to the audience, but must be willing to co-create with the audience or else the brand might get cance...
Feb 16, 2023•32 min
Deanna Wallin, a former nurse turned skincare pioneer, founded Naples Soap Company out of her passion for assisting individuals suffering from chronic skin issues such as eczema and psoriasis. A Southwest Florida native, Wallin earned her Bachelor’s Degree in Psychology from Barry University. She returned home to earn her LPN certification from Lorenzo Walker Technical College and worked in the healthcare industry in Southwest Florida for 15 years. Following the recession of 2007-08, she was loo...
Jan 26, 2023•33 min•Ep. 801
Naomi Wheeless is the Global Head of Customer Success at Square, a company whose mission is to enable economic empowerment for all. In this position, she leads a team of nearly two thousand associates in 10 countries, each focused on creating stellar customer experiences by marrying technological solutions and fantastic human delivered support. Throughout her career, Naomi has become a highly regarded leader with exceptionally strong operational skills, having built globally adopted businesses, ...
Nov 17, 2022•38 min
Dan Hodges is the CEO of Consumers in Motion (CIM Tours) that provides a service which assesses your company’s place in today’s marketplace. We identify opportunities for innovation, performance improvement and revenue growth. Retail Store Tours ( A CIM Company) offers customized, highly time-efficient programs that provide real-time marketplace intelligence and insights as part of a shared experience. Its programs rely on the Intelligent Engagement Index (IEI), a metric pioneered by parent comp...
Nov 03, 2022•33 min
Matt Lafone is the president and general manager of The Athlete's Foot (TAF) North, South and Central America. Lafone joined The Athlete’s Foot with strong experience across branding, retail, merchandising, marketing and franchising. The Athlete’s Foot launched StAART, the Strategic African American Retail Track, in 2020 as an initiative to grow diversity and representation in the sneaker industry through franchising. The Athlete's Foot has 564 stores and e-commerce shops across 32 countries whi...
Oct 13, 2022•35 min
Serge Khalimsky serves as the Senior General Manager of Westfield Old Orchard. In this role, Serge is responsible for delivering Old Orchard’s long-term revenue growth for parent company Unibail-Rodamco-Westfield (URW), in addition to leading the asset’s day-to-day business operations, managing complex tenant relationships with more than 150 property retailers and restaurateurs, overseeing taxation and land-use negotiations with relevant municipality and elected officials, as well as directing m...
Sep 08, 2022•22 min
Elizabeth Herbst-Brady is currently Head of Global Revenue & Client Solutions at Yahoo.
Aug 18, 2022•33 min
Bruce Winder a Toronto-based retail analyst, business instructor and author of the book, Retail Before, During & After COVID-19.
Jul 28, 2022•28 min
Steve Cook, business owner of Cook Feed and Outdoor and podcast host of The Better Business Podcast.
Jul 07, 2022•38 min
Helen Herrick is the Studio Director of MBH Architects in New York. She has a focus on cultivating a culture of creativity, engagement and connection for retailers, hospitality, and other commercial businesses.
Jun 16, 2022•32 min
Soon Yu is the former global VP of innovation officer at VF corporation home to over 30 global apparel companies. He advises startups how to grow and innovate. In addition, he is a popular speaker and the author of the new book Friction.
May 26, 2022•42 min
Howard Prager is a speaker, author and leadership consultant. He recently wrote a book about how you show up for others called Make Someone's Day: Becoming a Memorable Leader in Work and Life.
Apr 28, 2022•29 min
The be-back bus travels in one direction and it's not to your store . You have a choice every time someone comes in the door: There's a chance to just get a transaction on the register or to help someone improve their life. Although rooted in the mattress industry, this wide-ranging discussion has implications for all retailers.
Jan 13, 2022•35 min
What lens should retailers use when reading so many different messages about the consumer economy? With retail stores being vindicated as not just viable but critical in 2021, where should retailers look for 2022?
Jan 05, 2022•37 min
What does a consumer want when visiting a retailer? How can retailers hold onto employees? What can a guy who writes poetry tell us about physical retail?
Dec 16, 2021•28 min
Data is all the rage but what does it actually tell retailers? Our guest today has been on a quest since his early days with NCR and others. Hear what he believes the next big battle will be in retail.
Dec 09, 2021•33 min
There is a certain intimidation factor when customers see all you offer. This especially true with footwear. Hear how this onetime customer became an advocate for cutting edge technology used in brick and mortar stores.
Dec 02, 2021•35 min
Robert Christie is President of A&G Central Music, a school service company with two stores in Southeast Michigan. Robert received degrees in music and business from Valparaiso University and was a NAMM Music Business Scholarship recipient. He is an active member of NASMD and has served on the association's board of directors. Robert is deeply involved in his community serving on the boards of several arts organizations and is a vocal advocate for area school music programs. Before purchasin...
Nov 23, 2021•48 min
Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say. From a part-time sales associate to a Vice President of Stores, Ron has put in the hard work that a retail career requires and wrote this book to share what he learned along the way. In 2021, Ron was named one of the world's Top 100 most influenti...
Nov 18, 2021•33 min
Continually pushing the boundaries of experiential retail, Melissa Gonzalez is an award-winning innovator, seasoned visionary, and brand storyteller. She is the CEO of The Lion’esque Group and Principal and Shareholder at MG2. Always pioneering the integration of physical environments and cutting-edge technologies she works with companies such as Nexcom, Nordstrom, and Burrow foster foundational consumer engagement and evolve their offering. A passionate mentor and strategist, Melissa works hand...
Nov 11, 2021•18 min
Be the company you want to work at. Bob Phibbs interviewed Tom Sullivan, founder of Lumber Liquidators about going public, about his first steps at founding the largest specialty flooring company in the nation, and what bugs him - and me - about brick and mortar stores. About our guest: Tom Sullivan, the founder of Lumber Liquidators, owner of Gracious Home, founder of Cabinets To Go and a serial entrepreneur.
Nov 04, 2021•28 min
The shopping is firmly underway for a once-in-this-generation retail holiday season. Despite the fascination with supply chain shortages - consumers are buying.We’re talking marketing and a new Brightpearl survey reveals in their new study that 54% of us plan to shop on non-traditional shopping channels, like Alexa, TikTok and Pinterest, this holiday season. Are you prepared for more social buying!? About our guest:Founded by two brothers in 2017, Snap Supply was born from 40 years of experience...
Oct 28, 2021•29 min
Ethan is the VP Marketing for Placer.ai. Prior to Placer, Ethan was the Director of Corporate Marketing at SimilarWeb and the Vice President of Headline Media. Ethan holds his BA in Government, Diplomacy and Strategy from the IDC Herzliya and his MSc in International Relations from the London School of Economics.
Oct 21, 2021•30 min
This episode is devoted to how one of the biggest malls in the world is coming back from Covid better than before on this episode of Tell Me Something Good About Retail. Key Links Mall of America website Mall of America LinkedIn Jill Renslow LinkedIn Follow us on Linkedin . Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695 ----- Sign up for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Somethi...
May 13, 2021•20 min
This episode is devoted to the power of branding, events, and being authentic on this episode of Tell Me Something Good About Retail. Key Links Laundry Evangelist website Laundry Love: Finding Joy in a Common Chore (Flatiron Books) “The Laundry Guy” on discovery+ Patric Richardson Shares Retail Tips on Bob’s blog Follow us on Linkedin Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695 Signup for our weekly newsletter here Tell Me ...
Apr 08, 2021•30 min
This episode is devoted to taking a customer from what they need to what they want on this episode of Tell Me Something Good About Retail. Key Links Patricia Fripp LinkedIn Fripp.com FrippVT.com Create an experience where customers love to buy Education is only part of the sale; you have to romance the customer. Dealing with “who cares” syndrome When you start losing your prospect’s ear, stop talking about you. Start asking them questions. How a trip to just buy stockings landed a big sale It wa...
Mar 18, 2021•41 min
This episode is devoted to the heart of retail transformation. Learn more on this episode of Tell Me Something Good About Retail. Key Links Red Helicopter. https://www.redhelicopter.com/ Firepine Group LLC www.firepinegroup.com UTA James Rhee https://www.unitedtalent.com/speaker/james-rhee/ Linkedin https://www.linkedin.com/in/james-c-rhee-68163485/ Reserve copy of Book @ www.redhelicopter.com Twitter & Instagram - @iamjamesrhee How the biggest payback on investment comes from investing in y...
Feb 05, 2021•1 hr 12 min
This episode is devoted to using the idea of empathy to redefine how we work and live. Learn about the direct correlation between empathy and common sense on this episode of Tell Me Something Good About Retail. Key Links MartinLindstrom.com Martin Lindstrom LinkedIn How transparency in society translates into diminishment of a sense of recognition. How social media amplified an obsession with “self” and contributed to a lack of empathy in the world today. Why branding can foster a strong tribe. ...
Jan 22, 2021•39 min
This episode is devoted to finding out which CEOs are winning and what changes they have put in place on this episode of Tell Me Something Good About Retail. Key Links Peter Cohan | LinkedIn Peter S. Cohan and Associates (petercohan.com) ----- Admit weakness and ask for help from others Employees are your greatest asset You’re either creating the future or hiding your head in the sand. Follow us on Linkedin . Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-g...
Jan 08, 2021•30 min
This episode is devoted to the Call For Kindness project which aims to not only encourage understanding about retail associates but also local communities on this episode of Tell Me Something Good About Retail. Key Links www.verizon.com/kindness SalesRX Online Retail Sales Training https://shop.wirelesszone.com/ct/new-london/351-north-frontage-road-b-11 ----- Behind the mask is a human being. Promoting kindness can be good for business. Frontline associates who work retail are just like you. Fol...
Nov 25, 2020•34 min
