This episode is devoted to a conversation with an independent retailer who, for 44 years, has seen more ups and downs than most. Learn how to manage any retail business by mastering the fundamentals on this episode of Tell Me Something Good About Retail. Key Links https://www.sheldrakecoffeeroasting.com/ SalesRX Online Retail Sales Training ----- It’s important to know your numbers and monitor them. Trusting employees is great but know that needs to be inspected. It’s a big difference between be...
Nov 13, 2020•32 min
This episode is devoted to breaking down barriers to success for black-owned brands. Learn how to increase retail representation of people of color on this episode of Tell Me Something Good About Retail. Key Links https://www.linkedin.com/in/deannamcintosh/ https://www.linkedin.com/company/theaffinitygroup/ SalesRX Online Retail Sales Training ----- How can retailers better represent brands of color? Employ actionable strategies toward success Incubator programs bridge start up gaps Help acceler...
Jun 19, 2020•34 min
This episode is devoted to going all in on a game store dream. Learn how creating customer happiness proved a worthwhile investment on this episode of Tell Me Something Good About Retail. ----- Key Links Paraic Mulgrew LinkedIn Knight Watch Games website SalesRX ----- How retail intersects with community building A game store offers an intimate customer experience Immersiveness and escapism in a game store How customers find transport to a fantastic world Game as a venue for commonality A retail...
Jun 12, 2020•41 min
This episode is devoted to an entirely new way for products to literally move off the shelf. Learn how to use technology to increase customer engagement on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/ionutzvlad/ https://www.tokinomo.com/ https://www.retaildoc.com/online-retail-sales-training https://youtu.be/J7SnUGZkNss https://youtu.be/ydo0Sz4NW7c https://youtu.be/_xxpdJ8oaAI https://youtu.be/vtSCXG-p7ps ----- Is your product in need of visib...
Jun 05, 2020•27 min
This episode is devoted to how clienteling is growing. Learn how brick and mortar retailers can bridge online with their associates on this episode of Tell Me Something Good About Retail. ----- Key Links Ben Rodier LinkedIn Salesfloor LinkedIn SalesRX ----- New technologies help retailers evolve How you can personalize the shopping journey Help your associates be omnichannel ready Assisted selling apps can equip your staff Are mobile point-of-sale tools for you? Deliver a convenient yet still pe...
May 29, 2020•23 min
This episode is devoted to the future of retail shopping. Learn how reinvention could show up on this episode of Tell Me Something Good About Retail. ----- Key Links Paco Underhill LinkedIn Envirosell Field Agent: https://www.fieldagent.net/ SalesRX ----- How does your store’s traffic flow? Find new ways to manage it better Malls evolving to meet the future Reimagining the mall as an exercise in urban planning What will Holiday 2020 look like? Indulgent consumables may be the star ----- More det...
May 22, 2020•26 min
This episode is devoted to preparing to move ahead. Learn how a digital presence can enhance your community on this episode of Tell Me Something Good About Retail. ----- Key Links Nikki Baird LinkedIn Aptos SalesRX ----- Why Now is the Moment for Digital Presence Don’t underestimate the impact you can have in digital channels Send a Positive Message to Consumers Good stories can fill the Confidence Gap Focus on Being Reasonable and Realistic Ask questions and prepare, but don’t anticipate the wo...
May 15, 2020•35 min
This episode is devoted to creating a compelling brand concept. Learn how to map out your customers’ journey on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/derekocarroll https://www.brightpearl.com https://www.retaildoc.com/online-retail-sales-training ----- Go back to basics to come back stronger When time is the one thing you can control Set the vision for your company culture But, most importantly, let your team set the values How to build ...
May 08, 2020•22 min
This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/RichardRShapiro/ https://twitter.com/RichardRShapiro http://www.tcfcr.com/ https://www.retaildoc.com/online-retail-sales-training ----- Eight steps to guarantee repeat business Learn the emotional components of customer retention Are your salespeople Welcomers or Hostiles? Four categories that ca...
May 01, 2020•27 min
This episode is devoted to the unique challenges of the resale market. Learn how resale epitomizes Main Street on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/neil-abramson-89017811/ https://www.ecistores.com/home.php https://www.retaildoc.com/online-retail-sales-training ----- Believe the Best Days of Retail are Ahead Evolve, change and stay creative to thrive Keep your Inventory Flowing Install a POS system right from the start Making retail ...
Apr 24, 2020•26 min
This episode is devoted to emerging brands born online and made available for purchase in-store. Learn how e-commerce finds a physical entry point on this episode of Tell Me Something Good About Retail. ----- Key Links Shlomo Chopp LinkedIn Anchor Shops SalesRX ----- Is there a better way for digital natives to be profitable? Consider the infrastructure used to show it off along with more long term exposure Brick and Mortar Retail returns as the crux of the shopping experience Use the immediacy ...
Apr 17, 2020•27 min
This episode is devoted to similarities and differences between international marketplaces. Learn how retailers are tuning in to their communities on this episode of Tell Me Something Good About Retail. ----- Key Links Jacyn Heavens LinkedIn Epos Now website SalesRX ----- Rethink how you integrate your customers Use technology to collect detail and build community Consider multiple services for revenue streams Offer unique product, service, and experience your customer can’t get anywhere else Ho...
Apr 10, 2020•23 min
This episode is devoted to current trends in retail experience. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail. ----- Key Links Dan Hodges Linkedin Retail Store Tours website ----- Manifesting magic in store design How does your retail environment reflect your brand? Implement habits that produce revenue results Utilizing seven habits is predictive of success Anticipate the future and innovate accordingly Strategic advice for increasing engagement More...
Apr 03, 2020•29 min
This episode is devoted to implementing best practices with the help of a POS system. Learn how full transparency benefits a single or multi-location business on this episode of Tell Me Something Good About Retail. ----- Key Links Danielle Ewert LinkedIn Springboard Retail website SalesRX ----- Maximize your time during the Covid-19 crisis Digital housekeeping tools to utilize on or off the sales floor Transparency across your business yields higher turnover POS empowers you to move your product...
Mar 27, 2020•16 min
This episode is devoted to the sonic aspects of retail. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail. ----- Key Links Linkedin: https://www.linkedin.com/in/lauren-mcguire-9602505/ Website: https://manmademusic.com/ Springboard Retail https://www.springboardretail.com/ ----- Avoid the worst sound mistake in retail What does and doesn’t work in your unique environment? How does your brand sound and feel? Improve your customers’ emotional journey throug...
Mar 20, 2020•29 min
This episode is devoted to corporate learning through gamification. Learn how using cognitive principles can drive rapid memory retention and benefit your business on this episode of Tell Me Something Good About Retail. ----- Key Links https://www.linkedin.com/in/carol-leaman-22973b http://www.axonify.com/ Springboard Retail https://www.springboardretail.com/ ----- Increase learning engagement Keep employees engaged and increase performance The right way to gamify learning Use game mechanics pro...
Mar 13, 2020•14 min
This episode is devoted to the new retail Renaissance. Learn how China is leading the way into the future of unified commerce on this episode of Tell Me Something Good About Retail. ----- Key Links Guest LinkedIn profile https://www.linkedin.com/in/michael-zakkour-150b865/ Guest website or place to purchase their book https://tinyurl.com/r7tym6z Guest Twitter https://twitter.com/michaelzakkour Springboard Retail https://www.springboardretail.com/ ----- The new retail/new consumption models of th...
Mar 06, 2020•35 min
This episode is devoted to the science behind consumers. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail. ----- Key Links Paco Underhill LinkedIn Envirosell Field Agent: https://www.fieldagent.net/ ----- Making Your Customers Feel Smart and Empowered How has retail changed and how are you adapting? How Science Can Affect the Way People Buy A left- or right-hand dominant person can affect your sales. Understand the Way People See Things Helping your targ...
Jan 17, 2020•33 min
This episode is devoted to educating consumers. Learn how to differentiate your product from the rest on this episode of Tell Me Something Good About Retail. ----- Key Links Joe Gaither LinkedIn John Gaither LinkedIn Feetures Website Field Agent: https://www.fieldagent.net/ ----- Educating the Customer Experiencing the product is the first step in marketing. How to Differentiate Your Product from the Rest Selling customers on the benefit of the socks otherwise you’re doing the customer a disserv...
Jan 10, 2020•28 min
This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of Tell Me Something Good About Retail. ----- Key Links Alex Shuford LinkedIn RHF Investments Field Agent: https://www.fieldagent.net/ ----- Customers Teach Us Lessons You just have to watch for the moments. Don’t React in Anger Choosing to be compassionate towards an angry customer can deflect a bad situation. Put Yourself in the Consumer’s Shoes Cons...
Jan 03, 2020•40 min
This episode is devoted to creating a meaningful trend in retail. Learn how to succeed in a Saturated market, regardless of your brand size on this episode of Tell Me Something Good About Retail. ----- Key Links Emmanuel Probst LinkedIn Brand Hacks: The Book Field Agent: https://www.fieldagent.net/ ----- Bring a New Experience Even micro brands can succeed. Foster Personal Relationships with Customers Use data and technology to make these relationships stronger Selling Out…on Social Media Don’t ...
Dec 27, 2019•26 min
This episode is devoted to avoiding and fixing retail crisis. Learn how to deal with a retail crisis that can change your brand forever on this episode of Tell Me Something Good About Retail. ----- Key Links Melissa Agnes LinkedIn Profile Crisis Ready Field Agent: https://www.fieldagent.net/ Define an Issue vs a Crisis Will it have a negative impact on your brand? Determine What You’re Most Vulnerable To You can’t predict every crisis, but you can catch most of them. Understand Your Stakeholders...
Dec 20, 2019•6 min
This episode is devoted to eliminating shopper recall in retail. Learn how to tailor your business to the right customers and how FieldAgent.net can help on this episode of Tell Me Something Good About Retail. ----- Key Links Rick West LinkedIn Profile Field Agent Field Agent: https://www.fieldagent.net/ ----- Eliminating Recall Asking your customers what drives them and putting them on the spot via smartphone will receive more honest answers. Knowing Your Customer Gaining shopper insights throu...
Dec 13, 2019•26 min
This episode is devoted to competing with big box stores. Learn how to create unique experiences on this episode of Tell Me Something Good About Retail. ----- Key Links Tom Shay LinkedIn Profile Profits Plus Field Agent: https://www.fieldagent.net/ ----- Look at the Big Picture If you want to be successful against your competition, you must look at every aspect of your business. This means your marketing, your training, and even your storefront. Be Specific with Your Merchandise You don’t have t...
Dec 06, 2019•4 min
This episode is devoted to the right way to capitalize on consumer trends in retail. Learn how functionality and finding your customer’s voice is key, on this episode of Tell Me Something Good About Retail. ----- Key Links Ashley Merrill LinkedIn Profile Lunya Field Agent: https://www.fieldagent.net/ ----- The Right Way to Capitalize on Consumer Trend In Retail How clothing is shaped by the culture, how that has changed over time and what to do about the trends. The Old and the New The trend is ...
Nov 30, 2019•3 min
This episode is devoted to ensuring as retailers you give hope to your customers to keep them coming back and feeling valued. On this episode you’ll also learn how to compete with online retailers and how to succeed in retail. ----- Key Links Bob Phibbs LinkedIn Profile Retail Doc Field Agent: https://www.fieldagent.net/ ----- How to Compete with Online Retailers Being hopeful rather than fearful makes all the difference What Does Retail Do? Retail sells hope to customers More details at: https:...
Nov 22, 2019•25 min
This episode is devoted to ensuring your retail brand responds to change effectively. Learn how to navigate changes in retail on this episode of Tell Me Something Good About Retail. ----- Key Links Greg Goodwin LinkedIn Profile Alpin Haus Field Agent: https://www.fieldagent.net/ ----- How To Ensure Your Retail Brand Responds To Change Effectively Focus on what you do well, be accepting of the changes, and be careful to watch for specific opportunities you can take advantage of. Changes To Tux In...
Nov 15, 2019•40 min
This episode is devoted to the key to selling diverse product lines. Learn how to improve product knowledge with your employees on this episode of Tell Me Something Good About Retail. ----- Key Links Andy Heck LinkedIn Profile Alpin Haus Field Agent: https://www.fieldagent.net/ ----- The Key to Selling Diverse Product Lines in Retail It all starts with knowing more than your customer. Know More than Your Customer If the customer is educating you then something is wrong Ensuring Employees are Mor...
Nov 08, 2019•25 min
This episode is devoted to understanding your store’s purpose, aligning your missions and creating a connection with customers to stand out among retail competitors. Learn how these fundamentals will help your retail store on this episode of Tell Me Something Good About Retail. ----- Key Links Lifestyles of Saratoga Website Caroline and Main Field Agent: https://www.fieldagent.net/ ----- Understanding Your Stores Purpose Feeling a distinct personality in the store Having a central theme or missi...
Nov 01, 2019•27 min
In this episode of Tell Me Something Good About Retail, Dax Dasilva inspires us to create change through open communication with diverse minds and gives us insights for both our personal and professional lives. ----- Key Links Dax Dasilva LinkedIn Profile Age of Union Book Purchase Field Agent: https://www.fieldagent.net/ ----- Everyone Can be a Changemaker It is the path of least resistance. How Diversity Can Help You Solved Problems It can be difficult Diverse groups working together lead to p...
Oct 25, 2019•28 min
