757: In this episode, we dive into the concept of the "brilliant basics" with Eben Hewitt, CIO of Hyatt Hotels. Eben shares how he achieves reliability, scalability, speed, and transparency in IT at the company while also improving customer experience. We explore Eben's experience in replacing Hyatt's central reservation system, developing better communication throughout the organizaton, and rebuilding the company after the pandemic shook the hospitality industry.
Hyatt Hotels CIO Eben Hewitt on Human-Centered Tech and the Brilliant Basics | Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast - Listen or read transcript on Metacast
