921: Picking up a rental car is often the final step in a traveler's journey, making it a pivotal moment where technology can transform the customer’s overall experience. In this episode of Technovation, host Peter High interviews Ravi Simhambhatla, Executive Vice President and Chief Digital and Innovation Officer at Avis Budget Group, about his approach to driving digital transformation and customer-centric innovation within a global car rental company. Ravi shares how he and his team are enhancing every touchpoint of the customer journey through AI-driven self-service tools, dynamic pricing, and real-time personalization.
Avis’ Ravi Simhambhatla on AI, Dynamic Pricing, and Transforming Customer Experience | Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast - Listen or read transcript on Metacast
